• Design, build, and maintain sophisticated AI agent workflows within Zendesk to resolve complex use cases autonomously, significantly reducing manual agent touches. • Own the administration and reliability of the Zendesk platform, maintaining strong configuration governance to ensure all triggers, automations, and integrations are documented and traceable. • Serve as a thought partner to Member Service team leadership, translating operational needs into scalable system requirements and bridging the gap between non-technical stakeholders and Engineering teams. • Proactively research and scope emerging AI technologies (e.g., Voice AI, outbound automation) to improve inbound call flows and outbound member outreach success. • Lead operational initiatives for high-stakes transitions, ensuring system stability and zero service disruption. • Act as the primary technical contact for vendors (Zendesk, AWS, etc.), driving accountability, evaluating new releases, and facilitating knowledge transfer of platform updates. • Optimize the efficiency of Chat, Email, and Phone channels, focusing on channel-shifting volume toward more efficient, personalized digital experiences. • Analyze data across applications to implement efficient workflows that eliminate bottlenecks, while managing the interwoven impacts of changes across the organization. • Develop and maintain high-quality process documentation and standard operating procedures (SOPs) for all supported applications.

• Own, optimize, and secure the Databricks environment, ensuring scalable, reliable, and well-monitored performance for data and ML workloads. • Enable and optimize data and ML workflows in Databricks, enhancing self-service capabilities and supporting Unity Catalog for governance and discovery. • Implement and maintain Databricks security, access controls, and compliance practices, ensuring least-privilege governance and alignment with enterprise standards. • Partner with data and ML teams to improve the Databricks platform, drive best practices and automation, and coordinate with DevOps on cloud infrastructure and integrations.

Role Description The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time remote position will support the Urology Department at our 12221 Merit Drive #500 location in Dallas, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p. Note from Hiring Manager: Remote, great support! This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Responsibilities include: - Registers and schedules appointments for patients in an efficient and timely manner. - Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. - Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Qualifications - Level 1: High school diploma or equivalent required. - Some receptionist or office experience preferred. - Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. - Must successfully complete required e-learning courses within 90 days of occupying position. - Level 2 (including Level 1 requirements): At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. - Knowledge of this practice’s personnel, daily routines, and scheduling a plus. - Level Sr (including Level 1 and 2 requirements): At least 5 years front medical office receptionist experience with insurance forms and scheduling software required. Requirements - Greets patients and visitors to the clinic in a prompt, courteous and professional manner. - Checks in patients and informs clinical staff of patient arrival. - Provides and explains paperwork for the patient to complete prior to examination. - Collects, proofs for completeness, and files patient forms. - Updates demographics and insurance information in the system. - Collects co-pays and balances; provides receipt. - Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. - Pages clinic personnel as appropriate. - Communicates messages in an accurate and timely manner according to procedures. - Checks patients out after examination. - Schedules returning appointments in accordance with physician and/or office guidelines. - Provides patients with appointment details such as time, location, directions, instruction sheets, and other details. - Records patient cancellations and missed appointments; reschedules appointments. - Notifies appropriate staff of the cancellation and makes note in patient chart. - Provides general administrative support by filing charts and forms. - Maintains lobby area in a neat and orderly manner. - Maintains a legible supply of forms and appropriate office supplies required for daily activities. - Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records. - Other duties as requested or assigned. Company Description The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Role Description Charlie Health is looking for a dynamic individual to support our clinical team with scheduling & attendance, data collection, technology issues, and project-based tasks. This candidate will play a critical role in maintaining the efficiency of our clinical team to deliver the best possible care to our clients. Responsibilities - Open groups and ensure technical setup for day's expected clients - Virtual interaction with clients -- welcoming them to group, answering questions - Facilitates client and group facilitator virtual entry during treatment session - Monitors group attendance and helps to contact any absent clients - Verifies and publishes group attendance for all days and times of treatment - Effectively communicates client absences, technological difficulties, or clinical concerns with relevant team members, clients, and families - Provides clients and families with calendar invitations and text reminders to treatment sessions - Track and monitor alumni or family groups as needed - Administer surveys - Other duties as assigned Qualifications - W2 part-time role - Must be available for 10 hours/week minimum - Clinical Administrators must have availability: - Monday - Thursday from 3-8pm MT (highly preferred) - Monday - Thursday from 10-2pm MT - Friday/Saturday availability highly preferred - Work authorized in the United States and native or bilingual English proficiency - Have access to reliable technology resources & WiFi to work in a remote setting - Previous expertise working with a wide range of ages, including children, teens, young adults, and adults clients in both individual and group settings is highly preferred - High attention to detail and ability to work independently and efficiently - Proficiency with cloud-based communication and software–Slack, Dropbox, Gmail, Zoom, Google Drive, EMR - Limited proficiency in Microsoft Office–Excel, or Google Sheets Benefits - Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Additional Information - The expected pay for this role will be $20.00 per hour. - Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint-based background check. - Please note that the cost for this background check will be paid for in full by Charlie Health. Our Values - Connection: Care deeply & inspire hope. - Congruence: Stay curious & heed the evidence. - Commitment: Act with urgency & don’t give up.