The US Oncology Network logo
The US Oncology Network

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Patient Services Coordinator

Location

United States

Posted

41 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Patient Services Coordinator

The US Oncology Network

Role Description The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time remote position will support the Urology Department at our 12221 Merit Drive #500 location in Dallas, Texas. Typical work week is Monday through Friday, 8:00a - 5:00p. Note from Hiring Manager: Remote, great support! This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. The Patient Service Coordinator professionally greets and welcomes patients and their friends/family. Responsibilities include: - Registers and schedules appointments for patients in an efficient and timely manner. - Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. - Supports and adheres to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, and US Oncology’s Shared Values. Qualifications - Level 1: High school diploma or equivalent required. - Some receptionist or office experience preferred. - Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. - Must successfully complete required e-learning courses within 90 days of occupying position. - Level 2 (including Level 1 requirements): At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required. - Knowledge of this practice’s personnel, daily routines, and scheduling a plus. - Level Sr (including Level 1 and 2 requirements): At least 5 years front medical office receptionist experience with insurance forms and scheduling software required. Requirements - Greets patients and visitors to the clinic in a prompt, courteous and professional manner. - Checks in patients and informs clinical staff of patient arrival. - Provides and explains paperwork for the patient to complete prior to examination. - Collects, proofs for completeness, and files patient forms. - Updates demographics and insurance information in the system. - Collects co-pays and balances; provides receipt. - Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages. - Pages clinic personnel as appropriate. - Communicates messages in an accurate and timely manner according to procedures. - Checks patients out after examination. - Schedules returning appointments in accordance with physician and/or office guidelines. - Provides patients with appointment details such as time, location, directions, instruction sheets, and other details. - Records patient cancellations and missed appointments; reschedules appointments. - Notifies appropriate staff of the cancellation and makes note in patient chart. - Provides general administrative support by filing charts and forms. - Maintains lobby area in a neat and orderly manner. - Maintains a legible supply of forms and appropriate office supplies required for daily activities. - Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient’s records. - Other duties as requested or assigned. Company Description The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

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