Role Description Every lead that comes in after business hours represents a family in need — and right now, those families aren't getting the prompt response they deserve. As our Patient Care Lead Specialist, you will be the first voice they hear. You will manage after-hours lead outreach, conduct sensitive family conversations, and maintain accurate CRM records — acting as the critical bridge between families seeking care and the onshore team that will guide them through the process. A typical interaction looks like this: a family calls, worried about an elderly parent's mobility and independence. You listen with empathy, ask the right questions, document everything thoroughly in HubSpot, and schedule them for an assessment with their nearest regional office. The onshore team takes it from there — but it all starts with you. This is a highly structured, relationship-focused role. It requires genuine compassion, meticulous attention to detail, and the ability to handle multiple sensitive conversations simultaneously — all while hitting speed-to-lead KPIs that directly impact client conversion rates. PLEASE NOTE - Working Hours: Monday – Friday | 3:00 PM – 12:00 AM SAST (8:00 AM – 5:00 PM CST) - Public Holidays: Work required on South African and U.S. public holidays. Compensation for SA public holidays per BCEA. - Internet Requirements: Fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Candidates without fixed fibre cannot be considered. - Power Backup: Reliable backup power is required to manage load shedding or outages. Candidates without backup cannot be considered. - Work Environment: Fully remote Qualifications - Excellent English communication skills — written and spoken - High emotional intelligence with the ability to conduct nuanced, sensitive conversations with families in challenging situations - Previous experience in phone-based customer service, healthcare support, or home care - Exceptional attention to detail for accurate notetaking and CRM documentation - Basic computer skills, including MS Office and Outlook, with a tech-savvy approach to learning new platforms - Professional, reliable work ethic with the ability to work independently and manage multiple conversations simultaneously Requirements - Experience with HubSpot CRM or similar platforms (advantageous) - Background in home care, healthcare, or a related service industry (advantageous) - Experience in lead generation, client intake, or customer acquisition processes (advantageous) Key Responsibilities - Conduct prompt initial outreach to families who submit leads during after-hours - Engage in sensitive phone conversations to understand care needs — who the care is for, what services are required, and where they are located - Schedule assessment appointments and in-person meetings with the nearest regional office - Accurately document all conversation notes and lead details in HubSpot CRM for seamless handover to onshore teams - Build trust and rapport with families through professional, empathetic communication - Provide reassurance and guidance to families navigating home care options for the first time - Respond to speed-to-lead KPIs by ensuring prompt follow-up on all website submissions - Support lead qualification to maximise conversion potential for onshore teams - Handle multiple sensitive conversations simultaneously, prioritising based on urgency - Maintain accuracy, thoroughness, and quality standards in all documentation and data entry - Follow internal processes and compliance guidelines consistently - Collaborate with onshore teams to ensure seamless lead handover If you are not contacted within 14 working days, please consider your application unsuccessful.

• Develop sales, customer and marketing strategies including the identification of new business opportunities, and execute to achieve growth targets. • Work closely with new and existing clients to resolve their present and future needs and proposing suitable products and solutions in order to maintain and grow revenue for the organisation. • Maintain strong awareness of competitive activity, market dynamics, pricing trends, and emerging technologies. • Represent Thermo Fisher Scientific at industry events, exhibitions, and customer seminars. • Partner with other Product Specialists to identify new business opportunities and close sales.

Role Description Esrun Health seeks talented and motivated individuals to join our Clinical Intake Team as Enrollment Specialists, working with our clients to help ensure their eligible patients have the opportunity to understand and enroll in the Care Management programs offered by their practice provider. You will have the opportunity to work in a fast-paced environment with a team of like-minded individuals. This is a Part-Time remote position requiring no travel. This is a 1099 Contractor position. This is NOT an hourly position. Compensation Structure - Part-time – reasonable expectation of 20-30hrs/wk. to meet quota - Required Quota for base pay + commission rates: - 300 outreach attempts (calls/texts) with a minimum of 10 documented enrollments per pay period. - Two Pay Periods per month: - 1st - 15th (paid on 7th of next month) - 16th through end of each month (paid on 22nd of following month) - Base Pay = $280 + $100 for the minimum 10 enrollments = $380/pay period - Any enrollments documented over the minimum of 10/pay period are paid out at the rates listed below in the commission tier portion. - If quota is not reached, contractor will receive $10 per enrollment ONLY. Commission Tier Structure - <15 enrollments: $10 - 15-19 enrollments: $11 - 20-29 enrollments: $12 - 30-39 enrollments: $13 - 40 and up: $14 Examples of Base/Comm Structure - Meets quota: - 341 outreach attempts = minimum outreach quota met - 17 successful enrollments documented - $280 base pay + $187 (17x $11) = $467 - Does not meet quota: - 211 outreach attempts (minimum of 300 not met) - 17 successful enrollments documented - $0 base pay + $170 (17x $10) = $170 Qualifications - High School Diploma or Equivalent - Strong Customer Service Skills - Sales Acumen preferred but not required - Healthcare knowledge preferred but not required - Excellent attention to detail and ability to maintain accuracy - Exceptional organizational, communication, and interpersonal skills - Ability to work independently and as part of a team in a fast-paced environment Requirements - Properly interview and enroll patients in the Care Management program (CCM, PCM, RTM, RPM) applicable to their practice - Manage a queue of eligible patients to be enrolled - Expedite enrollments as efficiently as possible - Work on assigned patient lists and complete them within the timeline provided - Ensure that all enrollment documents are completed accurately and in the patient chart - Keep detailed and accurate call logs of all transactions and the status of each call - Explain the Care Management program in an informational, influential, concise, and personable manner - Articulate warm and professional etiquette when speaking on the phone to patients - Ability to be creative in delivering education to patients, while tailoring to showcase the benefits of the program - Natural ability to express empathy with a patient-focused mindset and engagement - Attend regularly scheduled meetings (i.e., morning huddles, weekly updates, etc.) - Proven ability to work within a team dynamic and be a leader - Possess a high-quality of data entry skills with the ability to multi-task - Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype, Microsoft TEAMS) - HIPAA compliant use of computer access (need to know only) to facilitate patient care - Will be able to consistently deliver high call volume, spending more than 80% of your time on the phone - Meet production goals based on part-time hours (reasonable expectation of a minimum of 20hrs/week to meet quotas) - Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics

Role Description Flock Safety is looking for a Product Deployment Specialist to join our Product Deployment team. The Product Deployment team is composed of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers and drive our shift to be a multi-product company. - Travel to install pilot devices for a new product. - Provide feedback on new engineering hardware concepts. - Work with the Device team to solve issues in the field. - Survey, deploy, and maintain cutting-edge drone systems that support public safety agencies. - Support the technical aspects of DFR (Drone as First Responder) deployments, primarily focused on hardware installation. - Collaborate closely with project managers, engineers, and external vendors to optimize deployment processes. Qualifications - Experience as a technician in the field with familiarity with product operations. - Demonstrated excellent leadership skills. - Action-oriented with strong field work and problem-solving skills. Requirements - Work hours are M-F with occasional extended hours to meet project deadlines and customer expectations. - 80% travel required; expect to be on the road 3-4 days per week performing activities across the US. - Ability to work effectively with diverse teams (e.g., engineering, project management, and third-party vendors). - Monitor and document the status of work in the field and in the lab. - Proficiency with assembly, mounting, and troubleshooting of license-plate reading cameras, video cameras, and gunshot detection devices. - Work with a bucket truck and/or ladder to work on equipment up to 30’ high. - Provide installation pictures via Flock field app. - Perform work in a safe and professional manner. - Meet with customers to discuss installation options and perform site surveys. - Communicate effectively with both internal teams and customers. - May require installing poles of varying lengths per install specifications with digging a minimum of 8” x 24” holes. Benefits - Salary of $55,000 - $70,000 as well as stock options. - Flexible PTO plus 11 company holidays. - Fully-paid health benefits plan for employees, including Medical, Dental, and Vision and an HSA match. - 12 weeks of 100% paid parental leave for all employees. - $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses. - Annual subscription to Headspace for mental health support. - Caregiver support through Cariloop. - 1:1 sessions with Equity Tax Advisors. - Monthly WFH stipend of $150. - Annual productivity stipend of $250. - One-time home office stipend of $750. - Pet insurance for employees’ pets.