• Act as the visual and logical architect in the development of two strategic initiatives: the New Agent App and the redesign of the Self‑Service Platform; • Design high‑density interfaces focused on multichannel management, ensuring operational efficiency and advanced usability; • Translate complex technical requirements into intuitive, productive, and results‑oriented visual experiences; • Develop front‑end solutions with a focus on high performance, responsiveness, and real‑time connection states; • Optimize flows and interfaces to maximize payment conversion on the self‑service platform; • Collaborate with product, engineering, and business teams to ensure alignment between user experience, technical feasibility, and strategic objectives.

• Development and maintenance of systems for healthcare operators • Development and maintenance of REST and SOAP APIs • Integrate with partners and external tools to optimize development • Drive innovation in solution development • Data modeling for databases (Oracle)

Role Description As a key business systems analyst within the Business Operations Center of Excellence team, this position will work closely with After Market Services, Customer Operations, Logistics, Planning, Procurement, Asset Management, Manufacturing, Finance and IT functions to roll out solutions that will support the customer operations, order fulfillment and logistics functions. Candidates must understand the value of technology in supply chain to improve process, efficiency, and effectiveness. - Evaluate systems deployed in the existing footprint relative to customer operations, fulfillment and logistics as well as integrations with other systems. - Lead fit/gap analysis in current process and the accuracy and availability of master data to support relevant process. - Provide business leaders with clear awareness of current state process and system capabilities. - Utilize best practices and prior experience to lead the future systems implementation and rollout phases of systems and reporting tools. - Communicate with peers and supervisors regularly, document work, meetings, and decisions. - Support the global process owner for creating transformation roadmaps, resource management, key design decisions, and change request prioritization. - Support the continuous evaluation of use cases, business requirements, business capability models, and system best practices to enable process and technology transformation. - Work with functional subject matter experts and process leads to facilitate functional and technical specification documentation and approval. - Support process managers and IT during the development and delivery of custom objects. - Stay current on business system technologies relevant to supply chain. Qualifications - 10+ years of experience in a lead business systems analyst role. - Working knowledge in one or more top-tier enterprise resource planning (ERP) such as SAP / Oracle. - Experience in analyzing requirements and performing gap analysis and solution design for improving operations processes. - Understanding of Master Data requirements to support the customer operations, fulfillment and logistics functions. - Understanding of the dependencies and integrations with other operations and finance functions of the enterprise. - Understanding of data requirements gathering and ability to translate use cases and business requirements from stakeholders to a technical solutions development team. - Possess excellent communication and interpersonal skills, with the ability to lead and effectively engage with individuals at all levels within the organization. - Change management skills and ability to operate effectively in a fast-paced environment. - Exercises judgment within generally defined practices and policies. - Adept at understanding and translating physical and transactional flows into technical requirements and design. - High analytical aptitude capable of interpreting data to identify trends. - Ability to work independently while maintaining an organized and systematic approach to task completion. - Bachelor’s degree in industrial engineering, business administration, supply chain, or related degree. May substitute applicable equivalent experience. - Proficiency in MS Office Suite. - US Citizenship required. - Up to 10% travel. Requirements - Expertise in implementation and support of ERP and CRM systems in a telecommunication / high tech / semiconductor domain. - Knowledge of reporting and analytical tools. - Work experience in both Agile and Waterfall project management environments, and experience with Jira software. Salary Range $157,000.00 - $248,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $195,500.00- $293,500.00/ annually. At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.

• Support-Anfragen bearbeiten • Erstanalysen durchführen • Ticketpflege und Dokumentation • Einfache Fixes unter Anleitung • Mitarbeit bei Installationen, Rollouts und Troubleshooting vor Ort (z. B. PC-Arbeitsplätze, Druck/Scan, Netzwerkverkabelung/Switche, Kartenleser) • Checklisten nutzen, saubere Übergaben, Lessons Learned dokumentieren