Role Description As a seasonal Quality Assurance Analyst, you will be responsible for ensuring that software and hardware implementations are functional and perform as documented or designed and cannot be broken once in the hands of the customer. In this role, you’ll be involved in the beginning of the design cycle to create the use cases that will drive product development. You’ll be asked to review requirements for tax accuracy, draft and/or review requirements, workflows, and user interface designs for product features and enhancements. This seasonal role is up to 6 months in length, depending on business needs. Day to day, you'll: - Write test plans, test cases, use cases, and test strategy documents in compliance with relevant organizational and industry standards. - Create clearly documented defect reports that enable problems to be recreated, along with suitable workarounds. - Construct complete and thorough manual test cases based on test design and thorough knowledge of the product and its environment. - Consistently ensure high-quality through manual test cases that fully exercise product functionality, but consume minimal resources. - Effectively use test automation where appropriate and available to increase the thoroughness of testing. - Execute end-to-end functional tests and utilize automated tests developed by others to exercise the system. - Offer direct input into requirements documents, review, and give feedback based on product knowledge and understanding of customer issues. - Create work plans for own deliverables and clearly documented personal goals, plans, designs, and results and communicate to both technical and non-technical audiences. - Contribute to end-to-end product testing strategy, focusing on the customer experience. Qualifications - High school diploma or equivalent. - Detail-oriented and process-driven approach. - Excellent collaboration, problem-solving, and cross-team communication skills. - Experience in quality assurance, business analysis, software testing, or technical support. - Hands-on experience with representative technologies. - Knowledge of all phases of the software development life cycle. - Knowledge of software/hardware testing fundamentals including the concepts of both positive and negative testing. - Self-sufficient and self-starter mindset with the ability to prioritize work efficiently. - Strong research skills. Benefits - Competitive compensation and benefits to support your health and well-being. - Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage. - Participation in the H&R Block Retirement Savings Plan (401(k) Plan). - Employee Assistance Program. - (Virtual) fitness center programs. - Associate discount program. - Automatic enrollment in Business Travel Accident Insurance. - Associate Tax Prep benefit. Pay Range The pay range for this position is $29.42 - $44.13/Hr. Local minimum wage laws apply. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.