• Realizar atendimento aos usuários por meio dos nossos canais (e-mail e chat), atuando na resolução de demandas; • Garantir a melhor experiência no atendimento, com foco em resoluções ágeis, comunicação clara e alta qualidade nas interações; • Atuar em um time de alta performance, com foco em resultados e excelência no atendimento; • Identificar padrões de problemas, bugs ou oportunidades de melhoria e reportar de forma estruturada para as lideranças.

• Monitor, consolidate, and analyze the main strategic KPIs across business areas; • Lead and prepare weekly performance meetings with stakeholders; • Identify patterns, deviations, and opportunities from the data, translating findings into actionable recommendations; • Develop and maintain dashboards and reports in Power BI, ensuring access to reliable and up-to-date information; • Support scenario diagnostics and contribute to the leadership's strategic direction; • Actively participate in structuring the Performance Team's processes and methodologies; • Collaborate in building analytical models and automations that increase the team's ability to generate insights; • Serve as an internal technical reference for data analysis and BI best practices;

• Meet all intelligence needs and client deliverables within established timeframes. • Deliver high-quality analytical assessments that offer valuable context to our clients. • Utilize Flashpoint’s internal systems and proprietary tools to fulfill designated responsibilities. • Integrate external tools to process data, improving our alerting and analysis capabilities. • Evaluate raw information to determine its reliability and importance to our client base. • Develop patterns and keywords within Flashpoint software to prioritize critical data signals. • Draft original blog content for review by leadership. • Operate securely in virtual environments while adhering to Flashpoint’s rules of engagement. • Lead internal initiatives and projects as a designated subject matter expert. • Conduct peer reviews of completed intelligence reports to ensure analytical precision. • Participate in community calls, standardize team procedures, and mentor junior colleagues. • Gather intelligence requirements and address collection deficiencies for relevant teams: • Develop a comprehensive grasp of how Flashpoint’s collection systems function. • Apply standardized internal protocols to resolve gaps in data collection. • Identify and suggest new sources to expand Flashpoint’s collection reach.

• Drive strategic process improvement and manage complex projects • Advise healthcare organizations on data management • Collaborate with clients to deliver high-quality solutions • Support operational processes and expedite research