• Datenbankrecherche • Telefonische Erstansprache • Active Sourcing/ Social Media Recruiting • Durchführung qualifizierter Interviews • Kandidaten Nachbetreuung • Kundengewinnung/ Kundenbetreuunung (optional)

• Work alongside another Change & Continuous Improvement Partner to deliver squad and operational changes. • Responsible for ensuring the delivery of fast moving projects, from process redesign to product launches. • Support the product & operations team to unblock challenges and drive pace while ensuring alignment to strategic goals. • Ensure Customer Ops processes and workflows are maintained and work seamlessly and lead on plans to implement change and improvements where necessary. • Drive a culture of proactivity, continuous improvement and innovative change through your direct team and a wider group of stakeholders. • Lead collaboration with the stakeholders across Product, Ops, Risk and Customer Ops to ensure change and transformation is landed and embedded effectively within the domain. • Track the impact of change and improvements through KPIs, metrics and feedback loops. Identify and communicate emerging trends, opportunities and response plans. • Provide oversight, development and delivery of Customer Ops readiness plans and principles. • Oversee the maintenance and development of our operational guidance and processes to ensure they accurately reflect our policies, standards and procedures. Ensure help articles and other customer facing materials remain current. • Maintain documentation for service level agreements and hard deadlines for all operational tasks; propose changes as required via governance routines. • Own real-time feedback loops with our teams who are speaking to our customers to gain a deep understanding of the Customer and Customer Ops experience. • Creating and maintaining our operational guidance and processes to ensure they accurately reflect our policies, standards and procedures. Ensuring help articles and other customer facing materials remain current. • Fostering continuous improvement, supporting magical customer journeys by proactively identifying opportunities for improvement and leading on maintenance and plans to implement change. • Track the impact of change and improvements through KPIs, metrics and feedback loops. • Analyse data sources to identify operational pain points and to streamline workflows and processes. • Support the operation with low/medium operational incidents which have a customer or process impact.

• Own full-cycle recruitment for global roles across multiple functions and regions. • Partner with hiring managers to scope role requirements, define interview processes, and align on hiring timelines. • Write compelling, market-aligned job descriptions and manage role advertising across relevant platforms (LinkedIn, job boards, company careers site). • Manage candidate screening, shortlisting, interview scheduling, and ongoing communication throughout the hiring process. • Lead offer processes, including feedback alignment, documentation preparation, and offer communication. • Build and scale talent pipelines in lower-cost and offshore jurisdictions to support delivery demand. • Proactively source candidates through direct outreach, headhunting, and targeted talent mapping. • Build and maintain long-term talent pipelines for priority roles across legal, technology, commercial, and operations teams. • Develop relationships with high-potential and passive candidates to support future strategic hiring needs. • Analyse hiring data to improve cost-per-hire and workforce efficiency. • Provide recommendations on optimal hiring locations based on cost, talent availability, and delivery requirements. • Track and report on recruitment performance metrics, including time-to-hire, pipeline health, and source effectiveness. • Act as the primary recruitment point of contact for the Applicant Tracking System (ATS), including configuration, feedback, and optimisation. • Champion a high-quality, inclusive, and timely candidate experience across all touchpoints.

• Grow total TikTok affiliate participation through inbound and outreach channels • Manage creator approvals, samples, and commission structures within TikTok Shop or Aspire • Communicate with and nurture relationships with existing affiliates • Support campaign execution focused on Aminos or other Kion products • Provide platform-specific technical support to affiliates