**🔑 Key Responsibilities:** - Lead and optimize day-to-day operations to ensure smooth, efficient, and high-quality service delivery - Drive execution of key initiatives aligned with overall business goals - Partner with cross-functional teams (Operations, HR, Support) to keep everything running seamlessly - Build and manage strong relationships with customers, ensuring a positive experience and timely issue resolution - Work closely with global stakeholders to maintain alignment and consistency across regions - Track performance using KPIs and metrics, and turn insights into actionable improvements - Support budgeting, cost management, and overall operational efficiency - Ensure compliance with company policies and workplace regulations, and support audits when needed - Provide guidance on employee-related matters, including performance, engagement, and escalations - Identify gaps, risks, and opportunities, and take proactive steps to improve processes - Help scale operations by refining workflows, SOPs, and team structures

Role Description As Supervisor, Policyowner Services, you’ll lead a group of frontline professionals responsible for servicing policyholders and supporting our insurance operations. You’ll play a critical role in delivering an outstanding customer experience while ensuring efficient, compliant processes are in place. Responsibilities - Lead, coach, and develop a team of frontline associates, creating a strong, customer-focused culture. - Oversee daily operations and ensure service standards and compliance requirements are met. - Use data and feedback to drive performance, improve processes, and identify opportunities for growth. - Partner with teams across the organization (Underwriting, Claims, etc.) to align on goals and priorities. - Ensure adherence to company policies, procedures, and industry regulations. - Support and lead projects that enhance the customer and associate experience. - Champion change and lead your team through evolving business needs. Qualifications - Experience managing or supervising a team, ideally in a customer service environment. - A passion for developing people—helping others grow is a key part of who you are. - Strong communication, problem-solving, and decision-making skills. - Ability to balance day-to-day operations with long-term strategy. - Comfort with change and the ability to lead a team through evolving priorities. - You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. Requirements - Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. Benefits - Estimated Salary: Minimum: $68,000 - $87,500, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays.

• Own clinical program workflows end-to-end: Manage day-to-day operations for assigned workflows including imaging authorization monitoring, imaging study collection and processing, and patient insight delivery. Maintain strong execution and throughput as volume scales. • Troubleshoot independently: Identify breakdowns between systems or processes-data mismatches, routing failures, processing delays - and drive resolution without waiting for direction. • Query and analyze operational data: Use Databricks, advanced Excel/Sheets, and other tools to monitor KPIs, investigate anomalies, and produce operational reporting. Own data accuracy across all outputs. • Bridge operations and engineering: Translate operational pain points into well-scoped technical requirements. Document bugs, feature requests, and workflow logic in JIRA so the engineering team can act efficiently. • Manage partner communications under SLA: Drive urgent, SLA-bound communications with external providers, partners, and vendors. Ensure all external touchpoints are clear, accurate, professional, and timely. • Support new partner implementations: Assist in onboarding new partners by configuring workflows, validating data, and ensuring operational readiness. • Leverage AI tools where appropriate: Use AI tools (e.g., Claude) for non-PHI workflows such as drafting communications, accelerating data analysis, and researching operational approaches.

Site Planner Remote Headquarters Full time Houston, Texas, United States The Site Planner 1 is primarily responsible for completion of lot fit requests, redraws, and supporting the New Home Starts department as needed. What You’ll Do - Complete lot fit requests. - Complete site plan redraws as assigned. - Set up preliminary site plans from surveys or plats on AutoCAD. - Maintain an understanding of current Perry Homes design standards, code and community guidelines, as they apply to lot fits and redraws. - From time to time must complete projects on very short notice with extreme time constraints. What We’re Looking For - High School Diploma or equivalent required; Associate’s degree in Computer Drafting or Design preferred. - Requires at least 1 year of experience in basic drafting methods, and an understanding of symbols and techniques of drawing via AutoCAD. - Basic knowledge of Architectural Language pertaining to residential construction. - Demonstrated computer skills including a working knowledge of AutoCAD and MS Office products, including Outlook, Excel, and Word. - Ability to read blueprints, surveys, Metes & Bounds descriptions. - Experience in civil drafting preferred. Why You Will Love Working Here Competitive compensation and benefits package: - Medical, dental, vision coverage - Financial Planning - Time Off & Life Balance - Family & Lifestyle - Opportunities for growth and development - Culture that is collaborative, inclusive, fast-paced, people-first - Stable company with strong reputation in the market Why Join Perry Homes? At Perry Homes, we’re committed to integrity, excellence, and service—values that guide every customer interaction. Join a team where your work directly contributes to an exceptional homebuying experience and a trusted brand. We’re committed to creating an inclusive workplace where people can do their best work. Benefits Health & Wellness - Medical, Dental & Vision Coverage - Employee Assistance Program (EAP) - Fitness Reimbursement Financial Planning - 401(k) with Company Match - Company-Paid Life & Disability Insurance - Supplemental Coverage Options Time Off & Life Balance - PTO & Paid Holidays - Leave of Absence Programs Family & Lifestyle - Perry Homes Family College Fund - New Home & Employee Discounts - Pet Perks, Travel Assistance, & More