• Mentor and manage a team of Salesforce engineers through regular 1:1s, feedback, and coaching • Support career growth and performance, fostering a collaborative, inclusive, high-trust team culture • Optimize delivery for Salesforce initiatives across Salesforce ecosystem, managing risks, dependencies, capacity, and stakeholder communication • Guide technical approach for your team, enabling engineers to deliver consistent value • Drive engineering best practices (quality, testing, security, scalability), reducing technical debt and improving CI/CD and releases • Use data and metrics to improve predictability, quality, and team effectiveness • Continuously improve engineering workflows and development practices

• Lead the design and architecture of Salesforce solutions that meet business requirements. • Independently manage multiple solution efforts in conjunction with Project Management to ensure all parties are informed of progress and on-time delivery. • Collaborate with stakeholders to understand business processes, desired improvements and translate them into effective technical solutions. • Conduct technical analysis to provide right design solutions leveraging OOB capabilities as appropriate. • Design and optimize data models to support business requirements. • Facilitate design reviews with the stakeholders, refining requirements and ensuring alignment between desired outcomes and technical implementation. • Properly segment user stories into work items that conform to an agile development model and can be actioned by developers and/or admins within a scrum/sprint model. • Facilitate development by answering questions, providing demos, and supporting QA team members in understanding the overall solution approach to ensure business acceptance. • Help maintain overall documentation of solution designs, adhering to set team standards. • Technically capable to develop SF configurations like flows, security config, etc. for proof-of-concept work. • Stay current with Salesforce technologies and best practices. • Additional duties assigned by the manager, consistent with the scope and seniority of the role.

Title: Senior Salesforce Lead Developer - Architect Job Description: Sr. Salesforce Lead Developer/Architect Location: Remote Job ID: ATR 17932 Job Description Job Title: Sr. Salesforce Lead Developer/Architect Job Location: Remote Eligibility/Clearance: Must be authorized to work in the US Position Summary: Seeking a Development Lead / PSS Architect to serve as the senior technical resource across our LPI Practice-a growing portfolio of state government Salesforce Public Sector Solutions (PSS) implementations focused on digitizing professional licensing, permitting, and inspection workflows for state agencies. The ideal candidate is a self-starter who can own technical delivery across complex, multi-environment implementations, engage effectively with client and state agency stakeholders, and drive consistent quality with minimal oversight. This role serves as the primary technical decision-maker on LPI engagements, responsible for architecture, code quality, deployment strategy, and code review across distributed agile teams. We are seeking a candidate with strong communication skills, deep expertise in OmniStudio and Salesforce Industries, and a proven track record delivering solutions in the public sector-specifically within regulated environments, large-scale government programs, and multi-stakeholder initiatives. Responsibilities: - Own architecture decisions for OmniStudio/Vlocity configuration including OmniScripts, FlexCards, DataRaptors, Integration Procedures, and DataPacks. - Prioritize configuration and platform-native PSS capabilities over custom development - exhaust declarative and OmniStudio options before writing custom Apex or LWC. - Review user stories, estimate story points, and allocate stories to developers before sprint planning. - Lead the dev squad in technical discussions and solution design sessions. - Conduct code reviews and enforce development standards across teams of onshore and offshore developers. - Execute and coordinate deployment across SIT, UAT, and production environments; manage SFDX and Vlocity CLI tooling. - Monitor production stability; log and triage defects identified in production environments. - Follow up on Salesforce support tickets escalated to Salesforce Professional Services or support. - Lead data migration efforts including complaint and licensing data migration workstreams. - Support UAT phases including manual steps, user creation, and issue triage. - Collaborate with the Business Analyst and Product Owner to refine user stories, validate acceptance criteria, and flag scope or dependency issues early. - Develop Apex (classes and triggers), Lightning Components/LWC, and declarative flows to extend Salesforce PSS for licensing and regulatory workflows. - Design and configure constituent-facing Digital Experience (Community) sites including user registration, portal access, and self-service licensing workflows. - Design and implement role-based access controls, permission sets, sharing rules, and data visibility patterns appropriate for multi-agency government environments. - Build and maintain REST and SOAP API integrations, platform events, and outbound messaging to connect Salesforce PSS with external agency and state systems. - Build and maintain client trust with agency stakeholders; serve as technical point of contact for agency technical teams. - Contribute to LPI practice development - help build reusable patterns and tooling for future state government PSS implementations. Required Skills and Experience: - Bachelor's degree in Computer Science/Information Systems or related STEM field. - 5+ years of custom Salesforce development (Apex, LWC, Aura, Visualforce). - 3+ years hands-on experience with Salesforce OmniStudio (formerly Vlocity) - OmniScripts, FlexCards, DataRaptors, Integration Procedures. - Experience with Salesforce Public Sector Solutions (PSS) or Salesforce Industries (formerly Vlocity Government) strongly preferred. - Proven experience as a technical lead or senior developer on Salesforce delivery teams. - SFDX CLI and Vlocity CLI proficiency - project retrieve, deploy, DataPack import/export. - Experience with multi-environment deployment pipelines (dev / SIT / UAT / production). - Strong declarative skills: Lightning flows, Validation Rules, Approval Processes, formula fields. - Experience designing and building Salesforce Digital Experience (Community) sites for constituent self-service portals. - Strong implementation experience with Profiles, Permission Sets, role hierarchies, sharing rules, and multi-agency data visibility models. - REST and SOAP Web Services, Apex Callouts, Outbound Messaging, platform events, and streaming API. - Data migration experience - extraction, transformation, and load for government licensing or regulatory data. - Salesforce Certifications required: Platform Developer I. Platform Developer II highly preferred. - OmniStudio Developer certification preferred. - Strong analysis and troubleshooting skills; ability to diagnose production and sandbox environment issues. - Ability to work in Agile/Scrum team scenarios. Preferred Skills and Experience: - Prior experience on state, local or federal government Salesforce engagements. - Experience with licensing, permitting, or regulatory workflow implementations. - Salesforce Shield - Event Monitoring, Field Audit Trail, Platform Encryption. - DevOps tooling: code scanning, CI/CD pipeline configuration. (Copado/Gearset) - Mobile offline development experience. - Knowledge of AppExchange managed packages and security review requirements. - Experience coordinating deployments with client-controlled production environments (limited access scenarios). Arena Technical Resources, LLC, (ATR) is an Equal Opportunity Employer (EOE) who will provide equal employment opportunity to employees and applicants for employment without regard to race, ethnicity, religion, color, sex, pregnancy, national origin, age, veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability. 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Role Description The Salesforce Web Developer III provides subject matter expertise and technical support to the PMO by supporting the development and maintenance of web pages, data, and workflows within the Salesforce platform. Qualifications - Bachelor's degree in Information Technology or a related field of study. - Five (5) years of relevant experience in Salesforce development and customer-facing environments. - Five years total experience with Agile development practices and Atlassian product suite, including custom Apex, Lightning web components, and platform configuration. Requirements - The ability to obtain, maintain and access classified information at the Secret level, which will require U.S. Citizenship. - Salesforce Platform Developer I certification. - Knowledge and understanding of tools, concepts, practices, and procedures related to an IT help desk user support environment. - Working knowledge utilizing service desk software tools and applications. - Knowledgeable and skilled in the use of ticketing systems with the ability to clearly and concisely log tickets. - Ability to read and interpret common information systems documents and translate into layman terminology. - Excellent problem-solving skills with the ability to troubleshoot computer hardware/software issues. - Excellent critical thinking skills with the ability to identify, analyze, and resolve problems/issues. - Excellent verbal and written communication skills with the ability to effectively communicate/interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management, and federal staff). - Exceptional customer service skills with the ability to respond to requests in a professional, helpful, and timely manner. - Ability to use tact in handling difficult individuals and/or situations. - Ability to resolve difficult or challenging problems with the assistance of senior support or the use of outside software analysis support. - Highly organized with the ability to multitask. - Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response. - Ability to effectively work both independently and in a team environment for the successful achievement of goals. - Ability to lift 25 pounds. Key Duties and Responsibilities - Performing development and configuration of custom Salesforce Lightning Web components, OmniScripts, Data Mappers, and Integration Procedures at the direction of the Government. - Configuring Salesforce page layouts, record types, and field configurations to optimize user experience and information accessibility. - Configuring and activating Salesforce Flow automations to streamline business processes and enhance user productivity as directed by the Government. - Performing development of custom Apex triggers, classes, and controllers to extend standard Salesforce functionality and meet specific business requirements as directed by the Government. - Building and maintaining Salesforce reports, dashboards, and analytics based on Government-defined requirements to provide actionable insights on customer interactions and service metrics. - Configuring Salesforce Service Cloud features to support the Government’s management of customer inquiries, track issue resolution, and maintain case histories. - Performing integration tasks between Salesforce and external systems using APIs, Mulesoft, and other integration tools. - Maintaining Salesforce security profiles, permission sets, and sharing rules IAW Government direction to ensure appropriate data access and compliance with security requirements. - Configuring and deploying Salesforce email templates, automated notifications, and routing rules to facilitate timely communications. - Performing development of custom Salesforce Screen Flows and surveys to collect strategic partner feedback and track satisfaction metrics. - Configuring Salesforce Communities/Experience Cloud to facilitate collaboration between the PMO and strategic partners. - Supporting the development and maintenance of Salesforce data models, objects, and relationships to support efficient storage and retrieval of cloud service information. - Conducting Salesforce user acceptance testing and quality assurance for all new configurations and code before deployment. Physical Demands Work is primarily performed in an office environment. Regularly required to sit. Regularly required to use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers, printers, and light traffic. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Benefits - Medical - Dental - Vision - 401(k) - Family Planning/Fertility Assistance - STD/LTD/Basic Life/AD&D - Legal-Aid Program - Employee Assistance Program (EAP) - Paid Time Off (PTO) – (11) Federal Holidays - Training and Development Opportunities