• Own the integrated program plan covering both TMG and JLG platform rebuilds simultaneously • Define milestones, dependencies, and critical path for each workstream • Identify and manage risks and interdependencies between the two builds • Run weekly program reviews with developers and report status to CEO and CFO • Manage relationships with Shopify Plus implementation partners and middleware vendors • Own the Dynamics 365 and SAP integration workstream on the JLG build • Coordinate with editorial, commercial, operations, and finance teams to ensure platform requirements are accurately captured and prioritized • Track program budget across both workstreams

• Oversee a portfolio of global accounts totaling $30–40 million in annual air spend • Serve as the primary point of contact for clients • Partner with teams across regions to ensure travel programs run smoothly • Develop and support regional plans that align with client global strategies • Build and lead global travel cost management plans • Track results and adjust strategies as needed • Lead regular business reviews and support new account implementations

• Lead and Deliver Complex, Multi-Team Programs • Oversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives. • Manage program timelines, milestones, and deliverables with high accountability. • Monitor progress and ensure programs stay on time, within scope, and within budget. • Execute programs using both Agile and Waterfall methodologies as appropriate. • Drive Cross-Functional Alignment • Coordinate across engineering, product, operations, and business teams to ensure shared understanding and execution. • Translate business requirements into actionable technical requirements. • Facilitate communication between technical and non-technical stakeholders. • Manage Risks, Dependencies, and Issues • Identify program risks early and develop mitigation strategies. • Escalate blockers and resolve cross-team issues to maintain delivery momentum. • Build and Maintain Program Structure and Governance • Develop and manage program schedules, roadmaps, and documentation. • Establish standards, processes, and best practices for program execution. • Communicate Program Status and Outcomes • Provide regular updates to leadership on progress, risks, and strategic impact. • Support Strategic Planning and Long-Term Vision • Help define high-level goals, roadmaps, and success metrics for programs. • Evaluate program strengths and weaknesses to drive continuous improvement.

• Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling. • Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance. • Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration. • Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience. • Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements. • Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards. • Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals. • Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.