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Infrastructure and applications for an open internet
Card Program Manager
Location
Germany
Posted
88 days ago
Salary
0
Seniority
Senior
Job Description
Card Program Manager
Gnosis
• Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling. • Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance. • Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration. • Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience. • Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements. • Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards. • Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals. • Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.
Job Requirements
- Experienced Leader: Demonstrated experience in card operations management within the financial services or fintech industry.
- Web3 Knowledge: Exposure to Web3 through personal interest, use, or professional experience.
- Strategic Thinker: Skilled in developing and implementing comprehensive operational strategies.
- Communicator: Exceptional ability to engage with various stakeholders.
- Quality and Process Oriented: Committed to high operational standards and continuous improvement.
- Risk and Compliance Acumen: Proficient in managing risks and adhering to regulatory standards.
- Vendor Management Skills: Strong capability in managing third-party relationships and performance.
- Analytical Mindset: Ability to use data analytics for enhancing operational efficiency and decision-making.
Benefits
- Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances.
- Innovation and Experimentation : Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem.
- Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
- Flexible and Remote Work : Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work.
- State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
- Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact.
- Community and Mission: Join a team that's passionate about our mission and enjoys working together.
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