• Oversee a portfolio of global accounts totaling $30–40 million in annual air spend • Serve as the primary point of contact for clients • Partner with teams across regions to ensure travel programs run smoothly • Develop and support regional plans that align with client global strategies • Build and lead global travel cost management plans • Track results and adjust strategies as needed • Lead regular business reviews and support new account implementations

• Lead and Deliver Complex, Multi-Team Programs • Oversee end-to-end delivery of large technical or strategic programs, ensuring alignment with business objectives. • Manage program timelines, milestones, and deliverables with high accountability. • Monitor progress and ensure programs stay on time, within scope, and within budget. • Execute programs using both Agile and Waterfall methodologies as appropriate. • Drive Cross-Functional Alignment • Coordinate across engineering, product, operations, and business teams to ensure shared understanding and execution. • Translate business requirements into actionable technical requirements. • Facilitate communication between technical and non-technical stakeholders. • Manage Risks, Dependencies, and Issues • Identify program risks early and develop mitigation strategies. • Escalate blockers and resolve cross-team issues to maintain delivery momentum. • Build and Maintain Program Structure and Governance • Develop and manage program schedules, roadmaps, and documentation. • Establish standards, processes, and best practices for program execution. • Communicate Program Status and Outcomes • Provide regular updates to leadership on progress, risks, and strategic impact. • Support Strategic Planning and Long-Term Vision • Help define high-level goals, roadmaps, and success metrics for programs. • Evaluate program strengths and weaknesses to drive continuous improvement.

• Operational Strategy Development: Work with the management team, payment processors, key vendors, and sponsor bank to develop and implement essential operational processes for product scaling. • Card Operations Management: Manage all aspects of card operations, including customer onboarding, card printing and fulfilment, payment processing, customer relations operations, fraud management, chargebacks, collections, and account maintenance. • Stakeholder Communication: Engage effectively with internal and external stakeholders to maintain clear communication and collaboration. • Operational Excellence: Oversee all operational processes, ensure the development and maintenance of standard operating procedures, and drive quality initiatives across the customer lifecycle to deliver the highest customer experience. • Risk and Compliance Management: Work closely with our Compliance team to establish a strong operational controls framework to manage financial and operational risks while complying with regulatory requirements. • Vendor Management: Manage third-party vendors to ensure they meet all commitments, SLAs, and quality expectations, continuously working with them to improve delivery standards. • Product Development Support: Assist in the development and launch of new products, ensuring operational alignment with company goals. • Reporting and Analytics: Create and maintain operational and financial reports for comprehensive visibility and strategic decision-making.

Title: Senior Program Manager, Public Plans Encounter Data Location: US Work Type: Remote, Full Time Job ID: RQ4059501 Job Description: Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more. Responsible for managing all aspects of a large-scale and complex program and corresponding projects, with a primary focus on encounter data operations and vendor program management. Leads and implements initiatives that support alignment with organizational goals and strategic planning. Oversees communication and collaboration with stakeholders across multiple lines of business, external vendors, and government agencies including CMS and state regulators. Develops the program schedule, budget, and various program and project plan details. Analyzes data, prepares reports, and provides regular updates to program leadership. Identifies and escalates issues and risks and recommends solutions. Leads and provides guidance and support to other team members. Essential Functions -Designs, implements, and manages all aspects of large, complex, multi-disciplinary programs and projects, including end-to-end encounter data submission, 837 EDI workflows, and risk adjustment operations across Medicare Advantage (including D-SNP/One Care) and MassHealth Medicaid. -Prepares, analyzes, and manages all program budgets, including funding from multiple sources. -Leads program and project teams and coordinates and delegates cross-project initiatives, in partnership with IT, coding, compliance, actuarial, and vendor partners including Veradigm. -Conducts research, manages and analyzes data in systems within payer systems and CMS submission platforms including EDS, RAPS, and EDI environments (MAO-002/004 response file resolution), and develops reports and presentations to support programs. -Identify potential risks, issues, and challenges associated with programs and develop mitigation strategies to minimize impact, with particular focus on CMS acceptance and completeness rate targets, critical error analysis and resolution, and regulatory submission deadlines. Qualifications Education - Bachelor's Degree required and Master's Degree preferred; experience can be considered in lieu of a degree Experience - At least 8-10 years of program management experience required - At least 1-2 years of team leadership experience required Knowledge, Skills, and Abilities - Strong oral and written communication skills, including the ability to translate complex encounter data and regulatory requirements into clear guidance for technical and non-technical audiences. - Ability to deliver presentations to a wide variety of audiences. - Ability to effectively plan and facilitate meetings and workgroups, including cross-functional initiatives involving IT, vendors, and clinical or operational teams. - Excellent organizational skills and attention to detail, ability to work independently, manage multiple tasks and projects, meet deadlines, and manage to schedule, particularly in a highly regulated environment with concurrent CMS and state submission timelines Additional Job Details (if applicable) Working Conditions - This is a remote role that can be done in most US states but preference is for local candidates who have the ability to come into the office for occassional team meetings Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $99,465.60 - $141,804.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.