HICX

• Set up and drive the overall information security strategy. • Own the ISMS standards and their adoption, ensuring compliance with company and external requirements including SOC 2 and ISO 27001. • Organise and manage ISMS-related scheduled activities and drive continuous improvement of the ISMS. • Contribute to security architecture and design decisions. • Oversee security tooling such as EDR, SIEM, MFA, password managers, device management, and access review processes. • Act as the primary escalation point, during and outside business hours, for all major security-related incidents and events. • Coordinate and manage corrective actions and responses to security incidents. • Own security documentation, including policies, standards, exceptions, risk registers, and control evidence. • Oversee the internal risk-assessment and audit programme, supporting internal and external audits, remediating findings, and tracking control improvements to closure. • Support vendor and supplier risk management, including due diligence, sub-processor oversight, and security assessments. • Own the access control process, validate and audit access across divisions and functions. • Provide management reporting on risk posture, incidents, audit status, metrics, service trends, and improvement plans. • Work with engineering, DevOps, HR, and customer facing teams to embed controls into everyday processes. • Drive ongoing security governance improvements. • Address data privacy and data protection concerns, and manage responses to customer data privacy requests. • Act as Data Protection Officer (DPO) for the organisation if and as required. • Help enforce security policies, building adoption, embedding them in the company culture, and introducing regular checks on departmental compliance. • Own and deliver security awareness training and campaigns to strengthen the security culture. • Complete security-related sections of RFPs and customer questionnaires, build and maintain a security knowledge base, and provide assurance of the integrity, confidentiality, and availability of information owned, controlled, and processed by the organisation. • Attend meetings with customers and prospects to provide insights into how HICX implements security across the organization. • Manage a small team of IT support admins providing internal IT support to HICX employees and contractors. • Act as the escalation point for complex IT issues, incidents, and problems requiring cross-team coordination. • Ensure IT support activities align with security controls, access management, and acceptable use requirements. • Oversee onboarding, offboarding, account lifecycle management, and device provisioning/deprovisioning. • Own and maintain standard operating procedures and the operations platform. • Help balance usability, cost, and security when selecting or renewing SaaS and IT tools. • Carry out other reasonable duties as required by the Company.

• Set up and drive the overall information security strategy. • Own the ISMS standards and their adoption, ensuring compliance with company and external requirements including SOC 2 and ISO 27001. • Organise and manage ISMS-related scheduled activities and drive continuous improvement of the ISMS. • Contribute to security architecture and design decisions. • Oversee security tooling such as EDR, SIEM, MFA, password managers, device management, and access review processes. • Act as the primary escalation point, during and outside business hours, for all major security-related incidents and events. • Coordinate and manage corrective actions and responses to security incidents. • Own security documentation including policies, standards, exceptions, risk registers, and control evidence. • Oversee the internal risk-assessment and audit programme, supporting internal and external audits, remediating findings, and tracking control improvements to closure. • Support vendor and supplier risk management, including due diligence, sub-processor oversight, and security assessments. • Own the access control process, validate and audit access across divisions and functions. • Provide management reporting on risk posture, incidents, audit status, metrics, service trends, and improvement plans. • Work with engineering, DevOps, HR, and customer-facing teams to embed controls into everyday processes. • Drive ongoing security governance improvements. • Address data privacy and data protection concerns, and manage responses to customer data privacy requests. • Act as Data Protection Officer (DPO) for the organisation if and as required. • Help enforce security policies, building adoption, embedding them in the company culture, and introducing regular checks on departmental compliance. • Own and deliver security awareness training and campaigns to strengthen the security culture. • Complete security-related sections of RFPs and customer questionnaires, build and maintain a security knowledge base, and provide assurance of the integrity, confidentiality, and availability of information owned, controlled, and processed by the organisation. • Attend meetings with customers and prospects to provide insights into how HICX implements security across the organization. • Manage a small team of IT support admins providing internal IT support to HICX employees and contractors. • Act as the escalation point for complex IT issues, incidents, and problems requiring cross-team coordination. • Ensure IT support activities align with security controls, access management, and acceptable use requirements. • Oversee onboarding, offboarding, account lifecycle management, and device provisioning/deprovisioning. • Own and maintain standard operating procedures and the operations platform. • Help balance usability, cost, and security when selecting or renewing SaaS and IT tools. • Carry out other reasonable duties as required by the Company.

Role Description We are hiring for an Information Security Manager to manage our internal IT function reporting to the CFO, or such other person as the Company may appoint from time to time. Security Strategy & Compliance - Set up and drive the overall information security strategy. - Own the ISMS standards and their adoption, ensuring compliance with company and external requirements including SOC 2 and ISO 27001. - Organise and manage ISMS-related scheduled activities and drive continuous improvement of the ISMS. - Contribute to security architecture and design decisions. - Oversee security tooling such as EDR, SIEM, MFA, password managers, device management, and access review processes. Incident & Escalation Management - Act as the primary escalation point, during and outside business hours, for all major security-related incidents and events. - Coordinate and manage corrective actions and responses to security incidents. Governance, Risk & Audit - Own security documentation, including policies, standards, exceptions, risk registers, and control evidence. - Oversee the internal risk-assessment and audit programme, supporting internal and external audits, remediating findings, and tracking control improvements to closure. - Support vendor and supplier risk management, including due diligence, sub-processor oversight, and security assessments. - Own the access control process, validate and audit access across divisions and functions. - Provide management reporting on risk posture, incidents, audit status, metrics, service trends, and improvement plans. - Work with engineering, DevOps, HR, and customer-facing teams to embed controls into everyday processes. - Drive ongoing security governance improvements. Data Privacy - Address data privacy and data protection concerns, and manage responses to customer data privacy requests. - Act as Data Protection Officer (DPO) for the organisation if and as required. Policy, Awareness & Customer Assurance - Help enforce security policies, building adoption, embedding them in the company culture, and introducing regular checks on departmental compliance. - Own and deliver security awareness training and campaigns to strengthen the security culture. - Complete security-related sections of RFPs and customer questionnaires, build and maintain a security knowledge base, and provide assurance of the integrity, confidentiality, and availability of information owned, controlled, and processed by the organisation. - Attend meetings with customers and prospects to provide insights into how HICX implements security across the organization. Internal IT & Operations - Manage a small team of IT support admins providing internal IT support to HICX employees and contractors. - Act as the escalation point for complex IT issues, incidents, and problems requiring cross-team coordination. - Ensure IT support activities align with security controls, access management, and acceptable use requirements. - Oversee onboarding, offboarding, account lifecycle management, and device provisioning/deprovisioning. - Own and maintain standard operating procedures and the operations platform. - Help balance usability, cost, and security when selecting or renewing SaaS and IT tools. - Carry out other reasonable duties as required by the Company. Qualifications - Excellent track record of leading security audits; ISO 27001, SOC 2, Cyber Essentials Plus. - Proven experience in a senior information security leadership role (Head of Security, Information Security Manager, or similar), ideally within a SaaS or technology business. - Demonstrable experience building, operating, and maturing an ISMS, including achieving and maintaining SOC 2 and ISO 27001 certification. - Strong, hands-on knowledge of security tooling and controls; EDR, SIEM, MFA, identity and access management, device/endpoint management, and vulnerability management. - Solid understanding of cloud security (AWS, Azure, and Microsoft 365 admin suite). - Experience leading end-to-end security incident response, including out-of-hours management of major incidents. - Knowledge of UK GDPR/GDPR and global data protection laws, with experience acting as, or working closely with, a Data Protection Officer. - Experience of third-party, vendor, and supplier risk management, including due diligence and sub-processor oversight. - Experience completing customer security questionnaires and RFPs, maintaining a security knowledge base, and presenting security posture to customers and prospects. - Excellent communication skills, with the ability to translate technical risk into clear business language for technical and non-technical audiences, including executives and customers. - Strong leadership and people-management skills, with a track record of developing and motivating a small team. - Pragmatic, risk-based mindset that balances security with business enablement, usability, and cost. - Highly organised, self-motivated, and comfortable working autonomously within a fully remote, international team. - Collaborative and influential, able to embed a strong security culture across the whole organisation. - Relevant professional certification is desirable (e.g. CISSP, CISM, CISA, or ISO 27001 Lead Implementer/Auditor). - Experience managing internal IT operations and a small IT support team, onboarding/offboarding, account lifecycle, device provisioning, and SaaS administration is desirable. Benefits - Work from anywhere within the UK - we are a fully remote company. - Private health insurance. - Flexible PTO - We offer 25 days of paid holiday per year + England Bank Holidays. - We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays. - Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location. - Work with a diverse, international team.

• We are seeking a high-impact Enterprise Account Director to drive new business growth in EMEA. • This role is critical to HICX’s expansion and is suited for a strategic, consultative seller who excels in complex enterprise SaaS environments. • As an Enterprise Account Director, you will own the full sales cycle — from prospecting and pipeline generation, through multi-stakeholder orchestration, to closing large, high-value SaaS deals. • You will work closely with Solution Consulting, Marketing, Customer Success, and Product to ensure a cohesive and world-class customer experience. • This is a great opportunity to join a high-growth company to have outsized impact as you sell a category-defining platform, and help shape how global enterprises manage supplier data.

Role Description We are seeking a high-impact Enterprise Account Director to drive new business growth in EMEA. This role is critical to HICX’s expansion and is suited for a strategic, consultative seller who excels in complex enterprise SaaS environments. - Own end-to-end enterprise sales cycle for new business opportunities. - Develop deep understanding of HICX’s platform, value proposition, and competitive differentiation. - Build, manage, and convert a strong pipeline aligned to quarterly and annual revenue goals. - Drive rigorous prospecting and partner closely with BDRs to generate qualified opportunities. - Navigate complex enterprise buying processes with multiple technical, business, and executive stakeholders. - Deliver compelling product demonstrations and business cases in collaboration with Solution Consulting. - Lead deal orchestration including scoping, pricing, negotiation, and contracting. - Maintain accurate forecasting, pipeline hygiene, and CRM excellence. - Partner with Marketing on ABM campaigns and field programs to accelerate pipeline creation. - Provide customer and market insights to Product and GTM leadership to inform strategy. - Represent HICX with integrity, expertise, and a customer-first mindset throughout the sales cycle. Qualifications - 8+ years of enterprise SaaS sales experience with consistent track record of meeting or exceeding quota. - Proven ability to close large, complex enterprise deals ($250k+ ARR) with multiple stakeholders and 6–12+ month sales cycles. - Experience selling into procurement, supply chain, data management, or adjacent enterprise domains preferred. - Proficiency with MEDDIC or similar qualification frameworks. - Strong consultative selling skills — able to diagnose problems, articulate ROI, and drive urgency. - Excellent communication, presentation, and executive-level engagement skills. - Highly self-motivated, accountable, and comfortable operating in a fast-growth environment. - Experience working cross-functionally with Solution Consulting, Customer Success, Partnerships, and Marketing. - Familiarity with account-based strategies and value-based selling. Benefits - Work from anywhere within UK - we are a fully remote company. - Private health insurance. - Flexible PTO - We offer 25 days of paid holiday per year + England Bank Holidays. - We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays. - Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location. - Work with a diverse, international team.

• Respond to customer queries in a timely and accurate way, via the help desk tool, email, chat or phone • Identify customer needs and help customers use specific features • Manage weekly status calls with our customers • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) • Update our internal databases with information about technical issues and useful discussions with customers • Documentation of customer-specific processes • Inform customers about new features and functionalities • Follow up with customers to ensure their technical issues are resolved • Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends • Gather customer feedback and share with our Customer Success, Engineering and Product Teams

Role Description We are looking for a Senior Technical Support Analyst to assist our customers with technical problems when using our products and services. Software Technical Support Analyst responsibilities include: - Respond to customer queries in a timely and accurate way, via the help desk tool, email, chat or phone. - Identify customer needs and help customers use specific features. - Manage weekly status calls with our customers. - Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users). - Update our internal databases with information about technical issues and useful discussions with customers. - Documentation of customer-specific processes. - Inform customers about new features and functionalities. - Follow up with customers to ensure their technical issues are resolved. - Maintain weekly reports on customer inquiries, responses and feedback to develop customer service analytics and trends. - Gather customer feedback and share with our Customer Success, Engineering and Product Teams. Qualifications - Experience as a Software Technical Support Analyst or similar role. - Worked in the software industry. - Ability to quickly analyze and understand complex technical issues and break them down into smaller work packages. - Experience using help desk software (JIRA), documentation tools (Confluence), and other remote support tools. - Excellent communication and problem-solving skills. - Patience when handling tough cases is a must. - Multi-tasking abilities. - Applicants must be willing to work on a shifting schedule to support clients across different time zones. - SQL or PostGres skills is a plus. - BSc in Information Technology or relevant diploma is a plus. Benefits - Work from anywhere within PH - we are a fully remote company. - Flexible PTO - We offer 15 days of paid holiday per year + PH Public Holidays. - 3 days of paid sick leave added to holiday entitlement. - We celebrate special occasions with you - like your birthday! Additional PTO for all employees during their birthdays. - Receive Competitive Pay - Our team makes sure to provide a highly competitive rate based on your skills and location. - Work with a diverse, international team.

• Support campaign execution, reporting, lead management, and operational efficiency across HICX’s marketing function. • Enable campaigns to run smoothly, maintaining clean and reliable data. • Support reporting and attribution, improving operational consistency across marketing systems. • Work closely with Demand Generation, Digital Marketing, Product Marketing, Sales, and Sales Operations to ensure campaigns are executed effectively. • Maintain data quality and campaign consistency within Salesforce. • Execute email campaigns and support nurture programmes. • Build and maintain dashboards and reports within SFDC and marketing platforms. • Collaborate closely with Sales, Sales Operations, and Marketing stakeholders.

• Own digital pipeline growth, paid media performance, and website conversion optimisation across HICX’s marketing function. • Build and manage paid media campaigns across LinkedIn, Google, and relevant B2B channels. • Manage budget allocation and campaign optimisation to improve lead quality and ROI. • Run A/B testing across ad creative, messaging, targeting, and landing pages. • Support content syndication campaigns and partner programmes. • Monitor campaign performance and recommend improvements based on data. • Own website conversion performance and demo conversion journeys. • Identify opportunities to improve engagement, CTA performance, and lead capture. • Build and optimise landing pages for campaigns and paid activity. • Analyse user behaviour and funnel performance to improve conversion rates. • Collaborate with Demand Generation and Product Marketing on campaign launches and messaging. • Track and report on campaign, website, and acquisition performance.

• Own digital pipeline growth, paid media performance, and website conversion optimisation across HICX’s marketing function. • Build and manage paid media campaigns across LinkedIn, Google, and relevant B2B channels. • Manage budget allocation and campaign optimisation to improve lead quality and ROI. • Run A/B testing across ad creative, messaging, targeting, and landing pages. • Support content syndication campaigns and partner programmes. • Monitor campaign performance and recommend improvements based on data. • Own website conversion performance and demo conversion journeys. • Identify opportunities to improve engagement, CTA performance, and lead capture. • Build and optimise landing pages for campaigns and paid activity. • Analyse user behaviour and funnel performance to improve conversion rates. • Collaborate with Demand Generation and Product Marketing on campaign launches and messaging. • Support always-on campaign execution across digital channels. • Execute digital nurture and retargeting strategies to improve conversion performance. • Track and report on campaign, website, and acquisition performance. • Monitor key funnel metrics including traffic, leads, demos, and conversions. • Provide actionable insights and optimisation recommendations.