Role Description The Provider Relations Specialist assists providers via phone and email with bill review questions and requests of varying complexity. This role is responsible for documenting bill review errors to improve team error rate trend. The Provider Relations Specialist acts as a positive and professional representative of our CorVel family. The role ensures compliance with company best practice standards while also enabling a consistent, timely delivery of our quality services. This is a remote role. Essential Functions & Responsibilities - Communicate clearly and professionally with providers and other stakeholders via phone and email - Understand Workers Compensation guidelines and various client contract language to interpret and support our bill review - Navigate the bill review application to obtain accurate information for the callers - Understand CorVel EORs as well as client-specific nuances - Answer basic to complex State WC fee schedule and/or billing questions on processed medical bills covering regular as well as facility bill types - Understand and be able to properly explain provider contracted rates, and carve-outs applied to medical bills - Additional duties as assigned Qualifications - Excellent oral and written communication skills - Working knowledge of Microsoft Office (Word, Excel) - Strong knowledge of fee schedule and network contracts - Strong customer service skills and experience - Strong organizational skills - Excellent interpersonal skills - Ability to work independently and in a team environment - Ability to control phone calls to ensure timely resolution and lower provider hold times Requirements - Associates’ degree preferred or comparable Workers Comp experience - Knowledge of assigned State’s Workers’ Comp regulations - CPC and/or expert in bill review analysis preferred Benefits - Comprehensive benefits package for full-time regular employees - Medical (HDHP) w/Pharmacy - Dental - Vision - Long Term Disability - Health Savings Account - Flexible Spending Account Options - Life Insurance - Accident Insurance - Critical Illness Insurance - Pre-paid Legal Insurance - Parking and Transit FSA accounts - 401K - ROTH 401K - Paid time off Company Description CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

Role Description The Network Specialist is responsible for day-to-day network operations, troubleshooting, and ensuring network stability and security. They monitor and maintain the network infrastructure, resolve connectivity issues, and implement security measures. They also provide user support and training and collaborate on network upgrades and expansions. This position is eligible for remote work. Qualifications - Experience in the Healthcare Industry is preferred. - Excellent interpersonal, written, and verbal communication skills. - Detail oriented with strong organizational skills. - Proven ability to administer the Office 365 Suite, including configuration management, application deployment, and patch updates. - Ability to obtain knowledge and skills on the job or through educational courses. - Strong analytical skills and problem-solving ability. - Polite, professional, and courteous. - Proactive, adaptable, with the ability to work under pressure to accomplish projects and meet deadlines in a fast-paced environment. - Ability to effectively sustain multiple, simultaneous tasks. - Available to work flexible schedule and additional hours as required, including nights and weekends. Requirements - Supports and maintains servers, networks, desktop hardware, software, and applications. - Identity Management in Entra, active directory and OneLogin. - Group Policy cleanup, design and implementation. - Management and maintenance of mobile devices in Intune and Apple Business Manager. - Support on/off boarding of employees and devices. - Maintains the backups, security management, user account management, e-mail systems, internet access, office systems and application support. - Maintains current firewall and VPN architecture. - Review/support current WAN and LAN infrastructure including various remote connectivity. - Management of various software systems to support infrastructure including SIEM, RMM and other management tools. - Ownership of Patch Management and application cleanup. - Maintain and evaluate security systems and security protocols. - Management and maintenance of cloud-based infrastructure, such as Microsoft Office 365 or Azure. - Basic phone and voice mail system administration and maintenance. - Be a point of escalation for other staff for resolution of technical support issues. - Documentation of network infrastructure and applications. - Ability to manage projects of various sizes according to agreed-upon budgets and schedules. - Required to be part of the on-call rotation of the IT team. - Provides support for peripheral devices such as printers, scanners, cameras, etc. - Supports outside presentations for continuing education presentations that are sponsored by supported practices. Benefits - Hourly wage of $30 - $36 based upon experience. - 6.5 paid holidays per year + 2 Floating holidays. - Approximately 10 days of PTO within first year. - Full slate of benefits to include health, dental, vision, and 401k. Physical Demands and Work Environment - Physical Activity: Standing, stooping, reaching, walking, lifting, keying, talking. - Physical Requirements: Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. - The worker is required to have close visual acuity to perform each activity of the position. - Occasional travel is required for this position and requires a valid driver’s license.

Role Description The System Engineer job family has responsibility for infrastructure/technical planning, implementation and support activities for systems owned by the CommonSpirit Health Technology Infrastructure team. Specific responsibilities include: - Installing and supporting system hardware and software - Performing system upgrades - Evaluating and installing patches and software updates - Resolving software and hardware related problems - Managing backup and recovery activity - Administering technology layers - Managing monitoring and alerting functions - Performing capacity planning - Conducting version management System Engineers work closely with architects, infrastructure support, database administrators and application support teams to ensure seamless and quality IT support for CommonSpirit Health customers and alignment with CommonSpirit Health's IT standards, controls and governance. The Principal System Engineer is considered a subject matter expert in the enterprise and multiple technology areas, platforms and functions. They are responsible for maintaining a deep awareness and understanding of emerging trends and technologies in IT and Healthcare. Assignments span the enterprise as the principal system engineer will be responsible for standards and technical roadmap development. This senior role focuses on the strategic architecture, administration, and continuous improvement of the organization's network operations tooling ecosystem. The scope includes platforms such as Cisco Catalyst Center, AKIPS, NNMi, OMi, ThousandEyes, and other related network management, monitoring, and observability technologies. Qualifications - Bachelors of Arts degree or equivalent experience - 10 years of professional IT experience in an IT technical or infrastructure field - 5+ years Unix operational experience (Solaris, AIX, Linux) - 5+ years Windows Server operational experience Requirements - Advanced expertise in systems administration for network performance management and operations platforms - Strong foundation in data management practices crucial for monitoring, correlation, reporting, and operational decision-making - Ability to define and advance the future-state vision for modern network operations capabilities - Develop technical strategy and roadmap for telemetry, event correlation, observability, intelligent alerting, automation, and AIOps-relevant functions - Establish architectural standards and integrated solutions to improve operational data collection, normalization, analysis, and correlation - Collaborate with infrastructure, operations, application, and leadership teams to enable a proactive, data-driven, and scalable network operations model - Provide overall ownership of the Change Management process for the System Engineer team - Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD - May require on-call coverage responsibilities Company Description

• Direct the upstream data team to extract, normalize, and validate legacy network configurations from acquired companies. • Analyze complex, custom-designed legacy networks and map them to our standardized target-state architectural archetypes. • Lead targeted interviews with client SMEs. • Write and maintain the Master Requirements Document. • Consolidate fragmented discoveries into centralized executive dashboards.