• Oversee key administrative functions, including profiles, roles, permission sets, data management, and system maintenance. • Implement and customize page layouts, flows, validation rules, formula fields, and other declarative features. • Conduct internal system audits, manage upgrades, and maintain platform security. • Work closely with leadership and cross-functional teams to identify, scope, and implement improvements. • Oversee third-party applications and integrations within the GTM tech stack. • Monitor Salesforce releases, recommend new functionalities, and implement updates.

Role Description The Salesforce Administrator (Kindsight Ascend) plays a key role within the Cornell Enterprise Modernization Initiative (CEMI), with primary responsibility for supporting the Donor Engagement and Experience Project (DEEP)—a major, multi‑year initiative to modernize and unify development and engagement technology across Cornell’s Ithaca and Cornell Tech campuses, Weill Cornell Medicine (WCM), and the Lab of Ornithology. The CEMI DEEP Salesforce Administrator supports Kindsight Ascend and its associated data model as part of a large-scale, multicampus transformation that consolidates development and engagement capabilities on a single Salesforce platform. The CEMI DEEP Salesforce Administrator is responsible for end-to-end support and maintenance of Salesforce platform solutions, including Kindsight Ascend, other managed packages, configurations, and custom-built capabilities, to meet the institution’s evolving fundraising and donor engagement goals. The CEMI DEEP Salesforce Administrator works closely with fundraising, engagement, and operations teams across all campuses, as well as Salesforce Operations, the DEEP project team, campus stakeholders, and the system integrator responsible for Kindsight Ascend implementation, to ensure the platform is stable, optimized, and effectively aligned with institutional objectives. The CEMI DEEP Salesforce Administrator has a dual reporting relationship to Cornell Information Technologies and Development Information Technology and participates directly in industry-level activities to maintain a strong understanding of processes, priorities, and initiatives. Working closely with business analysts and functional stakeholders, the CEMI DEEP Salesforce Administrator helps capture business requirements and translates them into platform configuration and technical specifications, and leads or supports testing, documentation, training, and user adoption efforts. The CEMI DEEP Salesforce Administrator serves as the dedicated subject matter expert for the Salesforce ecosystem, with responsibility for ensuring the platform is optimally configured and strategically aligned with the University’s fundraising and donor engagement objectives through Kindsight Ascend. In this role, they partner closely with Development Information Technology, providing expert guidance on how to effectively leverage Salesforce capabilities—including Sales, Experience, and Marketing Cloud—to drive operational efficiency, enhance donor engagement, and directly support the University’s philanthropic mission. The CEMI DEEP Salesforce Administrator is responsible for the end-to-end administration, configuration, support, and continuous optimization of the Salesforce platform and Kindsight Ascend, including managed packages and related capabilities such as data unification and marketing data activation. This role ensures platform stability, data integrity, security, and compliance while aligning solutions with enterprise architecture and evolving business needs. Through ongoing collaboration with Development IT colleagues, the administrator identifies pain points, recommends best practice solutions, and implements improvements that enhance system usability, scalability, and the overall user experience. Qualifications - Bachelor's degree in computer science, Information Systems, or a related field. - Minimum of three (3) years of experience administering and supporting Salesforce in complex, enterprise environments, or an equivalent combination of education and experience. - Experience supporting large-scale, multi-year enterprise Salesforce implementations, particularly in higher education, healthcare, nonprofit, or similarly complex and regulated environments. - Demonstrated experience configuring and supporting Kindsight Ascend and its associated advancement/fundraising data model. - Strong experience administering Salesforce managed packages, including installation, configuration, upgrades, and ongoing support. - Hands-on experience with the Salesforce platform and core CRM data models, including opportunity-based workflows supporting fundraising, engagement and associated back-office operations. - Familiarity with Salesforce Lightning Experience, including Lightning App Builder, Lightning Record Pages, and Lightning application development. - Experience building custom user interfaces using Lightning components. - Experience with Salesforce configuration and administration, including security and access management, role-based permissions, declarative automation (Flows), reporting, dashboards, and Experience Cloud. - Experience supporting Salesforce integrations with standard objects and external systems, including coordination with middleware and API-based integrations. - Demonstrated experience translating business requirements into technical designs using the Salesforce platform. - Experience providing Tier 2 operational support, including troubleshooting platform, data, and configuration issues in production environments. - Experience working with sensitive and regulated data, including HIPAA-regulated medical data, FERPA-protected student data, confidential information, and PII, in compliance with privacy and security requirements. - Experience partnering with system integrators, vendors, and platform teams in complex delivery and support models. - Salesforce certifications such as Salesforce Administrator, Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, or comparable credentials. - Strong analytical and problem-solving skills, with the ability to troubleshoot Salesforce configurations, customizations, and integrations. - Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. - Ability to cultivate and develop inclusive working relationships. Requirements - Experience supporting or operating within formal governance structures, including data governance, security review processes, change management, and enterprise standards. - Experience working with emerging Salesforce capabilities (e.g., Data360, Salesforce Agentforce, or similar platform features), with a focus on administration, configuration support, and operational readiness rather than solution design. - Experience supporting Salesforce analytics and reporting, such as advanced Salesforce reporting, CRM Analytics, TableauNext, or similar tools. - Experience supporting Salesforce–Marketing Cloud integrations, including preference and consent management, audience activation, and engagement data synchronization. - Experience working effectively across multiple business units, balancing enterprise standards with local operational needs. Benefits - Comprehensive health care options. - Generous retirement contributions. - Access to wellness programs. - Employee discounts with local and national retail brands. - Health and personal leave, three weeks of vacation, and 13 holidays. - Tuition-free Extramural Study and Employee Degree Program. - Tuition aid for external education. - Cornell Children's Tuition Assistance Program.

• Collaborate with stakeholders to design and implement Salesforce and NetSuite solutions that address business challenges. • Develop, maintain, and optimize CPQ solutions within Salesforce. • Assist with data analysis, report generation, and cross-training staff on system functionalities. • Build, test, deploy, and support both large-scale system designs and small enhancements. • Perform Salesforce administrative tasks, including permissions management, account creation, and batch data imports. • Research and recommend related technologies and integrations to improve business efficiency. • Participate in quarterly permission audits to ensure security and compliance. • Uphold Allbridge’s core values by treating all customers, internal and external, with professionalism, honesty, and respect. • Take ownership and accountability for role responsibilities, striving to deliver high-quality results. • Perform other miscellaneous duties as assigned by management.

• Manage users, roles, profiles, and permissions; maintain core objects (Accounts, Contacts, Opportunities); and ensure data quality, system hygiene, and consistency across the org • Build and maintain Flows, validation rules, and approval processes — improving existing automation to reduce manual effort and ensuring everything is structured, scalable, and easy to maintain • Create and manage custom objects, fields, and page layouts; support light development work including Apex and SOQL as needed; assist with testing, deployments, and release management • Support integrations with other business systems, monitor data syncs, resolve issues, and manage data imports, updates, and cleanup efforts • Build and maintain reports and dashboards, ensure underlying data supports accurate reporting, and partner with stakeholders to deliver usable insights