Role Description As an Account Manager III, you will play a critical role in strengthening lender customer retention and satisfaction by owning the end-to-end client experience for assigned accounts. In this highly collaborative, individual contributor role, you will manage and expand lender relationships through proactive engagement, ensuring F&I Sentinel services remain aligned with each client’s strategic goals while continuously identifying opportunities to deliver additional value. - Drive customer retention and satisfaction for assigned lender accounts by executing strategies to address churn risks and enhance the client experience. - Own the development and maintenance of lender client relationships through proactive outreach and ongoing engagement. - Align account-level objectives and initiatives with FIS’s vision and mission; track and report on KPIs, identify risks, and implement mitigation strategies. - Establish and grow long-term relationships with lender clients by consistently delivering value and identifying opportunities for expansion. - Ensure FIS services are aligned with lender clients’ strategic goals by developing a deep understanding of their business and acting on feedback to improve outcomes. - Serve as a trusted advisor to lender clients, influencing decisions and driving results from strategy through execution. - Partner cross-functionally with Sales, Marketing, Product, and Operations to support client needs, improve processes, and enhance customer engagement. - Support sales and marketing initiatives, including renewals, upsell opportunities, and client advocacy efforts. - Maintain accurate account plans, forecasts, and client health indicators within CRM and reporting tools. - Travel as needed to support lender relationships and business objectives. - Other duties as assigned. Qualifications - Bachelor’s degree or a minimum of 5+ years of experience in business, account management, or a related field. - Proven experience managing complex client relationships with accountability for retention, renewals, and growth outcomes. - Strong ability to build and maintain senior-level client relationships, serving as a trusted advisor from strategy through execution. - Demonstrated success executing customer retention strategies and addressing churn drivers through proactive engagement. - Strong cross-functional collaboration skills, with the ability to work effectively across Sales, Marketing, Product, and Operations. - Experience tracking and managing KPIs, performance metrics, and account health indicators. - Ability to identify risks, develop mitigation strategies, and navigate complex client situations with professionalism and sound judgment. - Excellent communication, presentation, and negotiation skills. - Strong organizational and prioritization skills, with the ability to manage multiple lender accounts and initiatives simultaneously. - Willingness and ability to travel to assigned lender locations. Requirements - Master’s degree in business, account management, or related field (preferred). - Experience in SaaS, fintech, automotive, lending, or compliance-related industries (preferred). - Familiarity with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight, Zendesk) (preferred). - Familiarity with voluntary protection plans sold on indirect loans (preferred). - Experience working in fast-paced or high-growth environments (preferred). Benefits - The business is poised for accelerated growth. - The company's story is one of protecting financial institutions and consumers alike with respect to F&I products. - Be a part of an innovative company at the forefront of automotive finance technology. - Lead a dynamic team dedicated to making a significant impact in the industry. - Enjoy a collaborative and supportive work environment with opportunities for professional growth and development. Company Description F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

• Serve as the primary point of contact for key stakeholders across the enterprise, building and maintaining strong relationships with individual leaders and their teams. • Be responsible for the analysis of business problems to determine if they are value driven to warrant continued analysis of a solution. • Manage relationships with internal ET teams, including Product Management, Business Analysis, and Agile Services to drive problem statements through solution analysis and management of a business roadmap. • Own the interaction between ET and Twilio stakeholders, acting as a conduit of questions on business problems and analysis of ROI, as well as managing stakeholder expectations on SLAs and next steps. • Proactively communicate the business problems and trends you are hearing from your stakeholders to the wider Enterprise Engagement team to ensure any larger impact is understood quickly. • Monitor and report on key metrics resulting from the solutions provided to your stakeholders, ensuring continued alignment to OKRs, Security improvements, and overall business transformation.

Role Description This is an integral position within the company as it will allow for more detailed/complicated acclimation cases to be addressed with the expertise and timeliness required for a smooth and successful sleep treatment path. The Medical Manager will utilize a case management approach and maintain a patient case load of ongoing medical cases utilizing knowledge and resources available to provide individualized care. - Utilize the telehealth platform to support a wide range of clinical sleep programs including case manage positive airway pressure (PAP) instructions, oral appliance therapy (OAT) referrals, patient therapy adherence on PAP related treatments and other telehealth platform supported clinical treatments. - Coordinate participant care via the telehealth platform using supported communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues. - Work with other clinical teams to ensure an exemplar participant experience and to foster a “right-the-first-time” culture. - Collaborate with the medical team members including the Medical Director, NP’s, Respiratory Therapists, Sleep Techs, MA’s to develop, maintain and apply medical protocols in the telehealth program for SleepCharge. - Support Medical Management teammates with daily duties as needed. - Establish exceptional customer service relationships with participants and staff as demonstrated by voice tone, written correspondence and verbiage. - Review sleep studies via the phone/internet for PAP patients. Assist in escalating compliance issues to the proper level of care. - Respond to inquiries and requests from participants or other personnel within given time frames and within established policy. - Other duties/projects as assigned by Medical Management leadership. Qualifications - Completion of an accredited Medical Assistant program or equivalent level of education. - 2+ years experience in sleep is also a high consideration if the above qualifications are not met. - Strong organization skills, attention to detail and ability to handle multiple priorities. - Evidence of exceptional interpersonal skills. - High level of professionalism and a strong ability to interface with employees in all positions. - Demonstrated team player. - Solid problem solving skills. - Works well independently as well as in a team environment. - Experience delivering telehealth care via phone or video conferencing technology. - Experience working within a clinical healthcare environment. - Experience working with NP’s and physicians. - Experience in sleep, neurology or pulmonary medicine is highly desired. - Knowledge of pharmaceuticals used in sleep medicine is helpful. - Knowledge of operating and maintaining a PAP device, pressure changes, PAP equipment (i.e., mask styles/types) and sleep-related DME supplies.

Role Description The Clinical Claim Review Manager is responsible for managing a team that is performing clinical reviews post service utilizing established guidelines and clinical criteria along with state and federal mandates and applicable benefit language to make determinations that drive better provider and member outcomes and lower the cost of care. The Clinical Claim Review Manager works in a fast paced, ever changing environment with a vigilant focus on improving the member and provider experience. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities: - Managing a team that is performing clinical claim reviews, which require interpretation of state and federal mandates, applicable benefit language, and consideration of relevant clinical information. - Gathers metric data on staff performance, communicates metric results to direct reports via monthly scorecard and one-on-one meetings. Follows performance management guidelines. - Ensures company policies are followed such as but not all inclusive of Attendance, Telecommuting, etc. - Communicates process and policy updates to staff timely and clearly. - Ensures adequate training, precepting and coaching is provided to direct reports as needed. - Completes all operational reporting and data tracking timely and accurately. - Ensures work directions and assignments are appropriately communicated and adhere to business metrics. - Ensures staff development goals are established and supported and align with the MCR One Team growth mindset. - Participates in pilots, project development, and process changes as requested or when needed. - Handles manager level issues. - Actively involved in appropriate management meetings and projects. - Communicates priorities to the team and embraces a growth mindset. - Coordinates work activities with other Clinical Claim Review Managers. - Guides and leads a team to meet individual and team performance metrics. - Communicates well in writing and verbally. - Work independently and collaboratively with Medical Directors and non-clinical partners. - Adapt to a highly changing environment. Qualifications - A current unrestricted RN license in the state of residency. - 3+ years of total RN experience including some clinical experience in an inpatient / acute setting. - Leadership or Supervisory experience. - Demonstrate a proficiency in computer skills - Windows, Instant Messaging, Microsoft Suite including Word, Excel and Outlook. - Proven exemplary clinical documentation skills. - Proven excellent organizational, analytical, and critical thinking skills. - Must have a quiet secure designated work space and access to install secure high speed internet (minimum speed 1.5 download mps & 1 upload mps) via cable / DSL in home (wireless / cell phone provider, satellite, microwave, etc. does NOT meet this requirement). - Proven self-starter with the ability to handle a fast-paced production environment and multiple review types. Preferred Qualifications - Bachelor's Degree. - Have an RN License in a NLC (Nurse License Compact) state or the ability to apply and meet requirements for one. - Current knowledge of MCR processes. - Medicaid or Government Program experience for certain government positions. - Familiarity with Milliman Care Guidelines or Interqual. - Proven solid clinical judgement while applying medical necessity based on approved clinical resources and understanding of ICD-10 and CPT/HCPCS codes. - Proven background involving utilization review for an insurance company, experience in case management, or previous experience with clinical claim review. - Proven excellent verbal and written communication skills. - Proven ability to be flexible and willing to adapt to an ever changing environment. Benefits - A comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.