F & I Sentinel Llc

Role Description The GRC Manager will operate at the intersection of Legal, IT, Security, and Business Operations, serving as a central point of coordination for governance, risk, and compliance initiatives across the organization. The Governance, Risk & Compliance Manager will work closely with Corporate Counsel to align compliance strategy with regulatory obligations and legal risk considerations. The GRC Manager partners heavily with IT and Information Security teams to translate technical controls and security frameworks into business-aligned processes and documentation. Collaboration with Product and Engineering may be required to ensure that data handling, system controls, and security practices align with compliance requirements. In addition, the position supports client-facing teams including Sales, Account Management, and Customer Success by: - Responding to due diligence requests, security questionnaires, and audit inquiries. - Helping to build trust with lender clients and external stakeholders. The role will also coordinate with Operations and Data functions to support data quality auditing and integrity initiatives. Externally, the GRC Manager will interact with third-party auditors, vendors, and client stakeholders to support audits, vendor risk management, and compliance assurance activities. The GRC Manager will mature and scale the company’s GRC capabilities during a period of growth, offering the opportunity to: - Build structure, drive process improvements, and enhance the company’s compliance posture in a highly regulated environment. - Establish and maintain audit readiness (including SOC 2 Type II). - Strengthen vendor risk management practices. - Improve the efficiency and quality of client-facing due diligence responses. - Translate evolving regulatory and security requirements into actionable, business-aligned controls. This is a highly cross-functional and visible role with the opportunity to influence how compliance, risk, and security practices are operationalized across the organization. The ideal candidate will bring both strategic thinking and hands-on execution, helping F&I Sentinel continue to build credibility with financial institution partners while supporting scalable, sustainable growth. Specifically, the GRC Manager will have responsibility in: - Audit & Certification - Drive SOC 2 Type II audit readiness end-to-end: evidence collection, auditor coordination, and remediation tracking. - Execute internal audit procedures across operations for accuracy, completeness, and compliance. - Document audit findings, develop corrective action plans, and track remediation to closure. - Maintain GRC documentation including control narratives, procedures, and supporting artifacts for continuous audit readiness. - Support BCP, DR, and IR programs, including tabletop exercises and plan testing. - Due Diligence & Security Questionnaire Management - Own and optimize the end-to-end Due Diligence Questionnaire (DDQ) response workflow. - Draft, review, and deliver responses to security questionnaires, Request For Proposals (RFP), and vendor assessments. - Partner with IT, infosec, operations, and leadership to serve as the liaison between technical teams and client-facing engagements. - Exercise sound judgment in determining how to frame sensitive topics and present the company’s security posture accurately. - Develop efficiencies through process improvements, implementation of automation and tools, and standardizing responses. - Vendor Risk Management - Manage and continuously improve the vendor risk program. - Maintain a current inventory of third-party providers with data access or critical dependencies. - Apply and refine risk tiering based on data sensitivity, business impact, and regulatory exposure. - Conduct periodic reviews of critical and high-risk vendors; track remediation of findings and ensure contractual compliance. - Maintain vendor risk documentation that supports audit readiness and DDQ responses. - Risk Management Support - Assist in maintaining the risk register; identify emerging risks and document mitigating controls. - Assist with risk assessments; operationalize mitigation strategies and validate controls. - Data Quality Auditing - Partner with the Data Analyst to define data quality audit criteria and compliance-focused reporting requirements. - Review data quality results for accuracy and completeness; identify and escalate data integrity issues. - Design data checks and guardrails that ensure operational data integrity across products. Qualifications - 3–6+ years of professional working experience. - Hands-on experience with SOC 2 audits, either managing or as a key contributor. - Working knowledge of security frameworks such as NIST CSF, ISO 27001, FTC Safeguards Rule, or similar. - Proven ability to draft and manage security questionnaire responses for enterprise clients. - Strong written communication skills. - Ability to operate independently, manage multiple workstreams, and escalate appropriately. - Comfort working in a fully remote environment with a distributed team. Requirements - Experience in fintech, insurtech, automotive finance, or another regulated industry (preferred). - Familiarity with F&I (Finance & Insurance) products or the automotive dealer ecosystem (preferred). - Exposure to vendor/third-party risk management programs (preferred). - Understanding of basic data privacy requirements (CCPA, state privacy laws) (preferred). - Experience with data quality analysis and reporting tools (preferred). - Bachelor's degree in Information Systems, Business, Accounting, Risk Management, or a related field; relevant certifications such as CISA, CRISC, or GRCP are a plus (preferred). Benefits - Opportunity to build and shape foundational GRC processes and programs. - High visibility role with direct impact on client trust, audit outcomes, and enterprise risk posture. - Exposure to a unique intersection of fintech, automotive finance, and regulatory compliance. - Collaborative, cross-functional environment with access to leadership and influence on strategic decisions. - Hybrid/remote culture offering flexibility and autonomy. - Competitive compensation and benefits, with opportunity for growth as the company scales. Company Description F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Role Description As an Account Manager III, you will play a critical role in strengthening lender customer retention and satisfaction by owning the end-to-end client experience for assigned accounts. In this highly collaborative, individual contributor role, you will manage and expand lender relationships through proactive engagement, ensuring F&I Sentinel services remain aligned with each client’s strategic goals while continuously identifying opportunities to deliver additional value. - Drive customer retention and satisfaction for assigned lender accounts by executing strategies to address churn risks and enhance the client experience. - Own the development and maintenance of lender client relationships through proactive outreach and ongoing engagement. - Align account-level objectives and initiatives with FIS’s vision and mission; track and report on KPIs, identify risks, and implement mitigation strategies. - Establish and grow long-term relationships with lender clients by consistently delivering value and identifying opportunities for expansion. - Ensure FIS services are aligned with lender clients’ strategic goals by developing a deep understanding of their business and acting on feedback to improve outcomes. - Serve as a trusted advisor to lender clients, influencing decisions and driving results from strategy through execution. - Partner cross-functionally with Sales, Marketing, Product, and Operations to support client needs, improve processes, and enhance customer engagement. - Support sales and marketing initiatives, including renewals, upsell opportunities, and client advocacy efforts. - Maintain accurate account plans, forecasts, and client health indicators within CRM and reporting tools. - Travel as needed to support lender relationships and business objectives. - Other duties as assigned. Qualifications - Bachelor’s degree or a minimum of 5+ years of experience in business, account management, or a related field. - Proven experience managing complex client relationships with accountability for retention, renewals, and growth outcomes. - Strong ability to build and maintain senior-level client relationships, serving as a trusted advisor from strategy through execution. - Demonstrated success executing customer retention strategies and addressing churn drivers through proactive engagement. - Strong cross-functional collaboration skills, with the ability to work effectively across Sales, Marketing, Product, and Operations. - Experience tracking and managing KPIs, performance metrics, and account health indicators. - Ability to identify risks, develop mitigation strategies, and navigate complex client situations with professionalism and sound judgment. - Excellent communication, presentation, and negotiation skills. - Strong organizational and prioritization skills, with the ability to manage multiple lender accounts and initiatives simultaneously. - Willingness and ability to travel to assigned lender locations. Requirements - Master’s degree in business, account management, or related field (preferred). - Experience in SaaS, fintech, automotive, lending, or compliance-related industries (preferred). - Familiarity with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight, Zendesk) (preferred). - Familiarity with voluntary protection plans sold on indirect loans (preferred). - Experience working in fast-paced or high-growth environments (preferred). Benefits - The business is poised for accelerated growth. - The company's story is one of protecting financial institutions and consumers alike with respect to F&I products. - Be a part of an innovative company at the forefront of automotive finance technology. - Lead a dynamic team dedicated to making a significant impact in the industry. - Enjoy a collaborative and supportive work environment with opportunities for professional growth and development. Company Description F&I Sentinel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.