Nox Health

Role Description This is an integral position within the company as it will allow for more detailed/complicated acclimation cases to be addressed with the expertise and timeliness required for a smooth and successful sleep treatment path. The Medical Manager will utilize a case management approach and maintain a patient case load of ongoing medical cases utilizing knowledge and resources available to provide individualized care. - Utilize the telehealth platform to support a wide range of clinical sleep programs including case manage positive airway pressure (PAP) instructions, oral appliance therapy (OAT) referrals, patient therapy adherence on PAP related treatments and other telehealth platform supported clinical treatments. - Coordinate participant care via the telehealth platform using supported communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues. - Work with other clinical teams to ensure an exemplar participant experience and to foster a “right-the-first-time” culture. - Collaborate with the medical team members including the Medical Director, NP’s, Respiratory Therapists, Sleep Techs, MA’s to develop, maintain and apply medical protocols in the telehealth program for SleepCharge. - Support Medical Management teammates with daily duties as needed. - Establish exceptional customer service relationships with participants and staff as demonstrated by voice tone, written correspondence and verbiage. - Review sleep studies via the phone/internet for PAP patients. Assist in escalating compliance issues to the proper level of care. - Respond to inquiries and requests from participants or other personnel within given time frames and within established policy. - Other duties/projects as assigned by Medical Management leadership. Qualifications - Completion of an accredited Medical Assistant program or equivalent level of education. - 2+ years experience in sleep is also a high consideration if the above qualifications are not met. - Strong organization skills, attention to detail and ability to handle multiple priorities. - Evidence of exceptional interpersonal skills. - High level of professionalism and a strong ability to interface with employees in all positions. - Demonstrated team player. - Solid problem solving skills. - Works well independently as well as in a team environment. - Experience delivering telehealth care via phone or video conferencing technology. - Experience working within a clinical healthcare environment. - Experience working with NP’s and physicians. - Experience in sleep, neurology or pulmonary medicine is highly desired. - Knowledge of pharmaceuticals used in sleep medicine is helpful. - Knowledge of operating and maintaining a PAP device, pressure changes, PAP equipment (i.e., mask styles/types) and sleep-related DME supplies.

• Own the top of the sales funnel by identifying and engaging prospective employer clients and strategic partners through outbound prospecting efforts. • Conduct strategic cold calling, email outreach, and social selling campaigns to generate new sales opportunities. • Build and maintain a pipeline of qualified prospects aligned with target employer segments and strategic verticals. • Research target organizations to identify key decision makers within Human Resources, Benefits, and Corporate Health leadership. • Qualify inbound and outbound leads to determine alignment with SleepCharge solutions and convert Sales Qualified Leads (SQLs) into pipeline opportunities. • Schedule and coordinate discovery meetings and introductory calls between qualified prospects and Sales. • Partner closely with marketing and lead generation teams to support campaigns and follow-up activities that drive engagement. • Track and manage all outreach activities, prospect interactions, and opportunity development within Salesforce. • Maintain accurate and detailed documentation of prospect engagement to ensure transparency of pipeline activity and forecasting. • Achieve and exceed established outreach, meeting generation, and pipeline creation targets. • Attend and participate in conferences, trade shows, and industry events to support lead generation and market presence. • Continuously develop expertise in Nox Health’s solutions, the employer healthcare landscape, and emerging industry trends. • Collaborate with cross-functional teams including marketing, consultant relations, analytics, and client success to support coordinated sales strategies. • Report weekly and monthly on pipeline development, prospect engagement, and progress toward lead generation goals. • Other duties as assigned.

• Utilize the telehealth platform to support a wide range of clinical sleep programs including: case manage positive airway pressure (PAP) instructions, oral appliance therapy (OAT) referrals, patient therapy adherence on PAP related treatments and other telehealth platform supported clinical treatments • Coordinate participant care via the telehealth platform using supported communication tools that interact with patients, medical professionals and medical equipment personnel to ensure timely and appropriate resolution of participant care issues • Work with other clinical teams to ensure an exemplar participant experience and to foster a “right-the-first-time” culture • Collaborate with the medical team members including the Medical Director, NP’s, Respiratory Therapists, Sleep Techs, MA’s to develop, maintain and apply medical protocols in the telehealth program for SleepCharge • The MA will maintain a patient case load of ongoing medical cases • Review sleep studies via the phone/internet for PAP patients • Assist in escalating compliance issues to the proper level of care • Respond to inquiries and requests from participants or other personnel within given time frames and within established policy • Other duties/projects as assigned by Medical Management leadership

• Execute integrated demand generation campaigns to drive marketing-sourced and marketing-influenced pipeline • Build and optimize campaign plans across channels (email, paid media, webinars, events, partner campaigns, retargeting) • Translate ideal customer profiles and account targeting strategy into high-performing programs • Support ABM execution for named accounts and priority verticals • Coordinate account-specific plays in partnership with Sales • Own channel-level performance tracking and optimization (conversion rates, cost per lead, customer acquisition costs, pipeline efficiency) • Run A/B tests to improve engagement and conversion across the funnel • Monitor lead quality and work with Sales to improve lead routing, scoring, and follow-up • Partner with Marketing to produce high-performing campaign assets (ads, landing pages, email copy, webinar materials, one-pagers) • Maintain tight weekly alignment with Sales on pipeline targets and campaign performance • Support field enablement with campaign briefs, talk tracks, and follow-up sequences • Coordinate with Client Success and member activation teams when employer demand programs require downstream activation support

• Accountable for enterprise operational performance across SCM and FusionSleep, ensuring SVP and VP leaders are enabled with systems, dashboards, process standardization, staffing models, and cross-functional support required to meet or exceed targets. • Ensures clinical operations scale predictably while maintaining strong service levels (SLA, response times, wait times) and outcomes. • Removes barriers to care and improves care-cycle reliability through standardization, training, and workflow automation. • Leads readiness for payer and channel requirements, including building the operational rigor needed for fully insured payer growth. • Partners with Operations + Technology teams to ensure operational requirements are met for channel launches and integrations (e.g., billing and eligibility integrations). • Drives scalable operations by implementing automation and systems that support growth without proportional cost increases. • Owns operational leverage and margin expansion initiatives including vendor spend reduction, workflow efficiency, and cost per member improvements. • Oversees end-to-end revenue operations performance, including patient billing, payer claims and reimbursement, client/partner invoicing, collections, denial management, and revenue integrity. • Maintains or improves quality of care and patient/member experience while scaling volumes rapidly. • Establishes a measurable operating cadence that supports leader success: clear OKRs, dashboards, risk tracking, and structured operating reviews across clinical operations, SCM, RCM, and DME. • Develops and delivers board-ready reporting on operational performance, readiness milestones, clinical quality, and scaling progress.