Job title: Senior Rehabilitation Case Coordinator Location: Remote Salary: £27,100 Status: Full-time, permanent    Purpose of Role: We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets. From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them. As a Senior Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey   Key Responsibilities: We are looking for a Senior Rehabilitation Case Coordinator to join our Treatment Services team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring clients receive the right treatment at the right time. You’ll also be a role model guiding other team members with expertise and problem solving, coaching, providing operational support to the manager, and identifying continuous improvement opportunities. Every case and day is different which means this role offers a lot of variety, including but not limited to: · Overseeing your own caseload, managing cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately. · Liaise with insurers, solicitors, employers and suppliers to arrange treatment, and keep clients and customers informed throughout until treatment is completed. · Create and manage case records on various systems and online portals to ensure a smooth journey for clients and customers. · Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved. · Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them, on your own cases as well as being an escalation point for other team members · Take an empathetic, understanding and efficient approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties. · Manage and process invoicing from suppliers and billing to customers. Person Specification: Experience Essential: · Experience in a customer service or administrative role, with legal claims or health administration experience highly beneficial · Demonstrable experience working in a fast-paced and high-volume work Environment · Experience working with customers over the phone and via email. Desirable: · Experience within the insurance or medico-legal sector highly preferred. · Has an operational awareness and target driven to achieve department goals · A previous Supervisor or Senior position advantageous Skills & Knowledge Essential: · Focused on delivering an excellent service with absolute attention to detail and a ‘right first time’ approach. · Able to take an analytical approach to problem-solving, using all the information available to find the best solution. · Able to work independently and as part of a team to help coordinate treatments or resolve any issues. · Has high quality, professional written and verbal communication skills. Desirable: · Previous experience dealing with complex scenarios and complaints preferred Attributes Essential: · Excited to learn new information and prepared to get to grips with the complex nature of the industry. · Calm and confident in all communication, explaining things clearly verbally and in writing. · Be proactive, supportive and a role model to other team members · Sets and maintains high standards of quality and conduct Qualifications and Training Essential: · Confident working with a range of IT systems including Microsoft 365 and our own bespoke systems. Desirable: · Ideally degree educated. Benefits: - Competitive, market-related salary - 25 days of annual leave, plus bank holidays and birthday leave - Option to buy or sell holiday days each year - Company pension scheme with company contribution - Health Cash Plan with various levels of medical cover - Flexible working hour opportunities - Up to two Volunteering/Community Days - Working within a robust case management team of multi-disciplinary professionals in a successful, growing company - Company commitment to staff development, growth and progression   Department Treatment Services Role Senior Rehabilitation Case Coordinator Locations Bristol Office, Croydon Office, Manchester Office, Tewkesbury Office Remote status Fully Remote

Role Description We're looking for a Partnership Manager to lead and grow our partner ecosystem, starting with two core areas: agency partnerships and technology/integration partners (Make, Zapier, Notion, etc). Your mission: drive revenue growth through strategic collaborations and scalable partner programs. This isn’t a "sit back and strategize" role—we need a builder, a closer, and someone who thrives in high-autonomy, high-impact environments. What You’ll Do: - Own and scale our agency and tech/integration partnership programs end-to-end. - Identify, pitch, and close new partners that align with our go-to-market strategy. - Onboard new partners and provide them with the necessary resources and support to succeed with Softr. - As partners' main point of contact, build and nurture strong relationships with existing partners to foster long-term collaboration and mutual growth. - Collaborate with Marketing, Product, and Customer Success to align partnership efforts with broader growth objectives. - Set KPIs, report on partner performance, and iterate quickly based on what’s working. - Track and analyze the performance of partnerships to identify areas for improvement, run experiments, and achieve set KPIs for revenue growth. - Represent Softr at industry events, webinars, and partnership meetings. Qualifications - 3–6 years of experience in partnerships/GTM/business development roles—ideally in a fast-paced tech startup or agency environment. - Great candidates can come from diverse backgrounds - ex-partnership/GTM/Solution Engineers, ex-agency owners from the no-code/automation space, etc. - Proven track record of sourcing and growing revenue - from partnership initiatives, from working with clients as an agency owner or similar. - Strong understanding of the SaaS/tech landscape and/or agency business models. - Excellent communication, negotiation, and relationship-building skills. - A builder’s mindset: bias for action, comfortable with ambiguity, focused on outcomes. - A strong technical foundation - you’re fluent in no-code tools (bonus if you’ve already built in Softr… and if you have, you should share what you've built!). Benefits - Fast-growing company and opportunity to make an impact on a large scale. - Competitive salary and equity options. - Fully remote and flexible work schedule. - High ownership, zero bureaucracy. Lean team, get things done mindset. - Annual company retreat and team gatherings. - Opportunity to build up sales motion from the ground up and have an outsized impact on the company’s trajectory. - Work directly with the founders and leadership team. - Our customers love Softr (1M+ users and growing)! A daily dose of customer love and positive feedback that rewards your work. - Backed by the best - we are well-resourced, profitable, and backed by best investors, like FirstMark Capital and the world’s best angel investors.

Role Description The Digital Interface Manager is a key role within the P&G – Digital Platform Department, responsible for the end-to-end business management of digital interfaces and connected services. Acting as the bridge between technology, business strategy, and external partners, this role ensures that digital touchpoints deliver measurable value to customers and the organization alike. The ideal candidate combines a strong analytical mindset with a customer-centric approach, thriving in a cross-functional environment with multiple stakeholders and a fast-paced digital landscape. - Business Ownership of Digital Interfaces - Manage digital interfaces from a business perspective, serving as the primary Business Owner towards IT. - Define and document business requirements, including data streams for tracking, reporting, and analytics. - Drive the delivery of new features and services through structured requirements management and close collaboration with development teams. - Cross-Functional Stakeholder Management - Serve as the central contact person across teams, ensuring alignment with stakeholders including Marketing, Legal, Controlling, and others. - Coordinate the successful launch of new features and services while managing ongoing lifecycle activities. - Facilitate transparent communication between internal teams to maintain shared understanding of priorities, timelines, and trade-offs. - External Partner & Interface Management - Act as the primary contact for external digital interfaces, including roaming hubs and Mobility Service Provider (MSP) partners. - Align on joint strategy, business roadmaps, and the baseline for collaboration with external partners. - Negotiate and manage partnership agreements and interface specifications in a business context. - POI Data Management - Manage Point-of-Interest (POI) data connections, ensuring accuracy, completeness, and high data quality standards. - Define processes and quality metrics for POI data, working with relevant internal and external data providers. - App Strategy & Business Roadmap - Define and continuously evolve the app strategy, roadmap, and business requirements. - Evaluate the business and customer potential of future digital business models and features. - Translate strategic objectives into concrete product initiatives and prioritized backlogs. - Align with other stakeholders on feature-fit with app strategy. - KPI Management & Performance Tracking - Define, track, and manage KPIs to ensure that business targets are met. - Proactively identify deviations from targets and make necessary adjustments transparent to relevant stakeholders in a timely manner. - Establish regular reporting cadences and dashboards in collaboration with Controlling and Data teams. - Market Intelligence & Competitive Analysis - Continuously monitor the market for new trends, emerging technologies, and competitor developments in the digital interface space. - Synthesize market insights into actionable recommendations for product strategy and roadmap prioritization. - User Testing Support - Actively support user testing activities for app features and digital interfaces. - Collaborate with UX/CX teams to interpret test results and translate findings into product improvements. Qualifications - Bachelor's or Master's degree in Business Administration, Digital Management, Information Systems, or a related field. - 2–3 years of professional experience in product management, digital business development, or a comparable role. - Experience from EV charging, automotive or energy sector is a plus. Requirements - Solid understanding of digital product management principles and agile methodologies (e.g., SAFe). - Experience working with data tracking concepts, reporting tools, and KPI frameworks. - Familiarity with API-based integrations, digital platform ecosystems, or mobility/EV industry is a plus. - Proficiency with common product management tools (e.g., JIRA, Confluence, roadmapping tools). Benefits - Strong stakeholder management and communication skills, with the ability to navigate complex, multi-team environments. - Analytical and structured thinking, with a data-driven approach to decision-making. - Self-starter mentality with a proactive attitude and the ability to drive topics independently. - Customer-centric mindset and genuine interest in digital innovation and user experience. - Business-level proficiency in English; German is an advantage.

• Support in managing customer relationships and contributing to the optimization of IT services • Preparation and compilation of service reports and assistance with regular reporting • Preparation and follow-up of service meetings, including minute-taking • Participation in Service Level Management, in particular monitoring and documenting customer-specific SLAs • Assistance in identifying customer requirements and in the continuous improvement process • Involvement in communicating root causes (RCA) and actions within Problem Management • Support in preparing and following up on audit activities and reviews • Coordination with internal departments to ensure service quality