IONITY GmbH

Role Description As a Supplier Performance Manager, you are responsible for steering and continuously improving the performance of suppliers across IONITY’s network. You ensure that contractual SLAs and KPIs are met, risks are transparently managed, and improvement initiatives are effectively driven. Through structured performance, strong supplier collaboration, and data‑driven decision‑making, you contribute directly to network reliability, service quality, and operational excellence. - Monitor the performance of selected supplier(s) against contractual SLA KPI and perform supplier escalations promptly. - Prepare and validate quarterly SLA calculations and performance reports for service partners and suppliers, enabling transparent performance monitoring and informed operational decision‑making. - Develop and maintain strong relationships with suppliers to ensure high-quality service delivery. - Initiate, lead, and support contract negotiations in close collaboration with internal stakeholders, ensuring favorable terms for service quality and cost‑effectiveness. - Identify areas for improvement and work collaboratively with suppliers to implement changes. - Prepare and conduct regular performance reviews with suppliers to discuss issues, trends, and future strategies (i.e. QBRM). - Ensure compliance with contractual obligations and performance standards. - Collaborate with internal teams to align supplier performance with company objectives. - Assist in internal reporting to management, including performance updates and presentations. - Drive strategic initiatives to improve operational processes and supplier management. - Manage supplier-related European campaigns and retrofit projects, ensuring they align with IONITY’s network's strategic objectives. - Stay informed about industry best practices and implement relevant changes to supplier management processes. - Oversee, track, and steer claims and cost‑recovery topics related to suppliers’ performance in collaboration with Procurement, Network Operations, and suppliers, ensuring transparency and full closure. This role is from anywhere in Europe! #LI-Remote Qualifications - Strong organizational skills to manage multiple tasks and projects efficiently. - Ability to prepare and present strategic content to management and external stakeholders. - Multitasking and flexibility: Ability to handle multiple responsibilities simultaneously and adapt to changing priorities. - Collaborative mindset: Proven ability to work effectively with cross-functional teams and diverse stakeholders within Network Operations. - Accountability: Ready to take full responsibility for service performance of suppliers and important projects and campaigns. - Degree in Industrial Engineering or another relevant Management or Engineering field. - Min. 3 years of experience (background in operations or service performance is a plus). - Understanding of service operations and supplier performance management. - Proactive and enthusiastic: A positive, "to-do" mindset with a proactive approach to problem-solving. - Very strong communication skills in English. - Ability to travel. Company Description IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.

Role Description As a Supplier Management Coordinator, you support the efficient administrative and operational management of suppliers and service partners within Network Operations. The role ensures that procurement-related processes, documentation, and analytical follow-ups are executed accurately and on time, enabling smooth supplier collaboration, cost transparency, and data-driven decision-making. Through reliable coordination and structured analysis, the Supplier Management Coordinator contributes to operational efficiency and the successful execution of network and service-related activities. This is a temporary position for a duration of one year to support the team during a parental leave period. Key Responsibilities - Support administrative procurement processes, including creation of purchase requisitions (PRs), goods receipts, and related documentation. - Prepare quarterly SLA calculations and reports for service partners and suppliers, supporting performance monitoring and operational decision-making. - Handle and analyze open bookings, orders, and invoices to support accurate cost allocation, tracking, and reporting. - Support the management and follow-up of claims, including coordination with Procurement and contribution to insurance reporting processes. - Track and support follow-up on cost recovery topics in collaboration with internal stakeholders (e.g. Procurement, Network Operations), ensuring transparency and completeness. - Coordinate, track, and maintain required supplier and service partner documentation, including compliance-related documentation (e.g. Eichrecht), in collaboration with suppliers, service partners, and internal teams. - Support suppliers and service partners with administrative requests and documentation needs. - Provide administrative and analytical support for network and service-related projects, including data preparation, tracking, and coordination tasks. - Prepare and maintain structured reports, trackers, and overviews using Excel to support operational decision-making. - Ensure data accuracy, consistency, and completeness across systems and documentation. - Collaborate closely with Network Operations, Procurement, Finance, and other internal stakeholders to ensure smooth end-to-end processes. Qualifications - Strong analytical skills with the ability to structure, analyze, and interpret operational and financial data. - Very good working knowledge of Excel. - High attention to detail and accuracy when working with numbers, bookings, and documentation. - Structured and organized working style, able to manage multiple administrative and analytical tasks in parallel. - Proactive and reliable mindset, with the ability to independently follow up on open topics and data gaps. - Good communication skills and confidence in coordinating with internal teams, suppliers, and service partners. - Basic understanding of procurement, invoicing, or supplier-related processes is a plus. - Interest in operations, supplier coordination, and data-driven administrative support. - Very good communication skills in English (additional languages are a plus). - First relevant work experience, internships, or vocational training in administration, operations, procurement, finance, or a related field is an advantage. Benefits - This role is from anywhere in Europe! #LI-Remote Company Description IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.

Role Description The Digital Interface Manager is a key role within the P&G – Digital Platform Department, responsible for the end-to-end business management of digital interfaces and connected services. Acting as the bridge between technology, business strategy, and external partners, this role ensures that digital touchpoints deliver measurable value to customers and the organization alike. The ideal candidate combines a strong analytical mindset with a customer-centric approach, thriving in a cross-functional environment with multiple stakeholders and a fast-paced digital landscape. - Business Ownership of Digital Interfaces - Manage digital interfaces from a business perspective, serving as the primary Business Owner towards IT. - Define and document business requirements, including data streams for tracking, reporting, and analytics. - Drive the delivery of new features and services through structured requirements management and close collaboration with development teams. - Cross-Functional Stakeholder Management - Serve as the central contact person across teams, ensuring alignment with stakeholders including Marketing, Legal, Controlling, and others. - Coordinate the successful launch of new features and services while managing ongoing lifecycle activities. - Facilitate transparent communication between internal teams to maintain shared understanding of priorities, timelines, and trade-offs. - External Partner & Interface Management - Act as the primary contact for external digital interfaces, including roaming hubs and Mobility Service Provider (MSP) partners. - Align on joint strategy, business roadmaps, and the baseline for collaboration with external partners. - Negotiate and manage partnership agreements and interface specifications in a business context. - POI Data Management - Manage Point-of-Interest (POI) data connections, ensuring accuracy, completeness, and high data quality standards. - Define processes and quality metrics for POI data, working with relevant internal and external data providers. - App Strategy & Business Roadmap - Define and continuously evolve the app strategy, roadmap, and business requirements. - Evaluate the business and customer potential of future digital business models and features. - Translate strategic objectives into concrete product initiatives and prioritized backlogs. - Align with other stakeholders on feature-fit with app strategy. - KPI Management & Performance Tracking - Define, track, and manage KPIs to ensure that business targets are met. - Proactively identify deviations from targets and make necessary adjustments transparent to relevant stakeholders in a timely manner. - Establish regular reporting cadences and dashboards in collaboration with Controlling and Data teams. - Market Intelligence & Competitive Analysis - Continuously monitor the market for new trends, emerging technologies, and competitor developments in the digital interface space. - Synthesize market insights into actionable recommendations for product strategy and roadmap prioritization. - User Testing Support - Actively support user testing activities for app features and digital interfaces. - Collaborate with UX/CX teams to interpret test results and translate findings into product improvements. Qualifications - Bachelor's or Master's degree in Business Administration, Digital Management, Information Systems, or a related field. - 2–3 years of professional experience in product management, digital business development, or a comparable role. - Experience from EV charging, automotive or energy sector is a plus. Requirements - Solid understanding of digital product management principles and agile methodologies (e.g., SAFe). - Experience working with data tracking concepts, reporting tools, and KPI frameworks. - Familiarity with API-based integrations, digital platform ecosystems, or mobility/EV industry is a plus. - Proficiency with common product management tools (e.g., JIRA, Confluence, roadmapping tools). Benefits - Strong stakeholder management and communication skills, with the ability to navigate complex, multi-team environments. - Analytical and structured thinking, with a data-driven approach to decision-making. - Self-starter mentality with a proactive attitude and the ability to drive topics independently. - Customer-centric mindset and genuine interest in digital innovation and user experience. - Business-level proficiency in English; German is an advantage.

Role Description As Senior Customer Lifecycle & CRM Manager at IONITY, you will own and scale our lifecycle marketing engine across Europe. Working at the intersection of Marketing, Product, and IT, you will turn behavioural signals into high-performing customer journeys that drive retention, loyalty, conversion, and customer lifetime value. This role is part of our investment in making lifecycle marketing a core growth lever at IONITY. You will take end-to-end ownership of our CRM ecosystem built around Braze, evolving segmentation, automation logic, measurement, and governance to scale sustainably across markets. You are a hands-on impact driver who can operate in Braze day to day and zoom out to shape lifecycle strategy. You enjoy combining creative messaging with technical precision, and you know how to turn data into action through structured experimentation. You will join our Marketing & Communications team and report to the Team Lead Marketing Activation. You’ll be working in tandem with a rockstar junior talent for customer lifecycle & CRM management to bring peak electric torque on the street. This is a rare opportunity to own lifecycle marketing at scale in a fast-growing EV ecosystem, with the freedom to build, test, and shape how we engage customers across Europe. Key Responsibilities - Own Braze end to end, including campaign build, journey architecture, triggers, segmentation, template structure, QA, and continuous optimisation across markets. - Lead lifecycle strategy and execution across email, in-app content cards/messaging, and push, from onboarding to upsell, win-back, churn prevention, and renewal. - Define segmentation and lifecycle frameworks, building behavioural cohorts, lifecycle stages, and commercial segments that scale across markets and use cases. - Own performance tracking and lifecycle analytics, defining KPIs, building reporting routines, and connecting CRM outcomes to retention, conversion, and revenue impact. - Drive experimentation and optimisation, running structured testing (A/B tests, holdouts, timing/frequency optimisation) to continuously improve lifecycle performance. - Partner with Product and IT to strengthen CRM foundations, including taxonomy, event tracking, naming conventions, governance, and roadmap priorities. - Connect CRM and website experiences, collaborating with Webflow and agency partners to align journeys, landing pages, and future web personalisation opportunities. Qualifications - 4–7+ years of experience in CRM, lifecycle marketing, marketing automation, or customer engagement, ideally in a digital product, subscription, mobility, or app-based environment. - Strong hands-on Braze expertise, including journeys/canvases, segmentation, personalisation, and performance optimisation. - Proven ability to combine strategy and execution, building lifecycle roadmaps while delivering high-quality campaigns and automations yourself. - Strong analytical mindset, comfortable with performance metrics (engagement, conversion, retention, churn), cohort analysis, and incremental lift thinking. - Commercial mindset and customer-first thinking, with the ability to balance brand, user experience, and growth impact. - Strong cross-functional collaboration skills, experienced working with Product, IT, Design, and Content teams to deliver integrated journeys. - HTML knowledge and confidence working with templates, structured content, and CRM production workflows. Bonus Points (Nice-to-Have) - Familiarity with Webflow CMS and how lifecycle campaigns connect to landing pages and conversion journeys. - Experience with incrementality measurement (holdouts, uplift modelling) and lifecycle reporting frameworks. - Understanding of event tracking and data structures, and how to translate business questions into tracking and segmentation needs. - Experience operating CRM across multiple markets, including localisation and market differences, enabling our organisation to scale smart. - Curiosity about emerging lifecycle channels, including testing new channels to engage and communicate with customers. Company Description IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.

Role Description As Data Protection Manager, you will, in close collaboration with the DPO, work on and continuously improve IONITY’s Data Protection Management System and ensure compliant and pragmatic Data Protection and privacy practices across the organisation. You will advise internal stakeholders on GDPR and related requirements, drive Data Protection-by-design, and reduce risk through robust processes, training, and effective incident and vendor management. - Establishment, operation, and continuous further development of the Data Protection management system. - Manage and continuously improve Data Protection processes, the Records of Processing Activities, retention periods and Data Protection related workflows. - Perform contract and supplier checks and support contract negotiations. - Conduct Data Protection vendor assessment and ensure appropriate contractual, technical, and organisational measures are in place. - Manage personal data breaches in line with legal requirements. - Act as the point of contact for Data Protection inquiries and related topics from internal and external stakeholders. - Coordinate and drive EU AI Act compliance for AI use cases by advising stakeholders, performing compliance assessments and documentation, implementing AI literacy measures, and aligning vendor and operational requirements. Qualifications - Studies in law or a comparable qualification, with comprehensive knowledge of the GDPR and other relevant laws and regulations related to Data Protection (for example E-Privacy Directive and national laws, EU AI Act). - Several years of professional experience in Data Protection, ideally in a tech- and data-driven environment. - Strong ability to assess both legal and technical implications of data processing, and to translate requirements into practical solutions. - Basic understanding of IT security, IT terminology and relevant security standards (for example SOC 2, ISO 27001), and how they translate into technical and organizational measures. - Ability to provide qualified, clear, and pragmatic advice as a responsible and reliable partner for diverse stakeholders. - Commitment to staying up to date with and to quickly adapt to new and specialized tasks related to Data Protection, Artificial Intelligence, Information Technology, and compliance. - Proficient negotiation and communication skills in German and English, both fluent. - Relevant privacy or security certifications (for example CIPP/E, CIPM, CIPT) is beneficial. Company Description IONITY is a joint venture of the car manufacturers BMW Group, Ford Motor Company, Hyundai Motor Group, Kia, Mercedes-Benz AG and Volkswagen Group with Audi and Porsche, along with BlackRocks Climate Infrastructure Platform as financial investor.