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Leveraging data and technology solutions to promote the transformation of business processes and optimize operations.
IT Support Technician
Location
United States
Posted
21 days ago
Salary
0
Seniority
Senior
Job Description
IT Support Technician
J-Mack Technologies, LLC
• Respond to end-user requests for technical assistance using established manuals and scripted responses. • Effectively interact with customers to diagnose and address issues in a professional and timely manner. • Identify and escalate unresolved or complex issues to the appropriate engineering support team. • Accurately input data into a variety of business software systems and networks. • Conduct routine data management activities under the supervision of senior staff. • Maintain data integrity and support quality control processes as directed. • Perform routine database administration tasks under the supervision of a Database Administrator. • Log and maintain accurate database administration records and activity logs. • Support senior database staff with day-to-day operational needs as assigned.
Job Requirements
- High school diploma or equivalent required; associate degree or technical certification preferred.
- Basic proficiency with computers, software applications, and common business systems.
- Ability to follow written instructions, scripts, and established procedures accurately.
- Strong attention to detail and data entry accuracy.
- Clear and effective communication and interpersonal skills for customer-facing interactions.
- Ability to work under supervision and escalate issues appropriately.
- Prior experience in any of the functional areas listed above is desirable.
- Ability to pass government background security investigation once hired.
Benefits
- Fully remote, full-time role with meaningful mission impact for the Veteran community
- Supportive environment that invests in your growth and the growth of your team
- Medical, Dental & Vision Insurance — J-Mack covers 80% of employee premiums and 50% of dependent premiums
- Basic Life, Short-Term Disability & Long-Term Disability — J-Mack covers 100% of the costs
- 401(k) Safe Harbor Plan with full vesting and 4% company match
- Paid Time Off: 120 hours annually, increasing to 160 hours after 5 years
- 11 Paid Holidays
- Charity Matching: J-Mack matches employee donation
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