• Independently scope, design, deliver, and iterate on high-priority global programs that address SA's most strategic priorities, owning outcomes end-to-end with minimal oversight • Partner with SA leadership and SA Enablement to define and scale repeatable frameworks and shared standards of pre-sales excellence by segment and motion and drive adoption through manager training and coaching • Use data to identify organizational gaps, set program priorities, measure impact, and build the case for investment or change across SA leadership and cross-functional partners • Lead change management planning and execution for org-wide programs — including communication, enablement, and operational rigor — ensuring SA managers and ICs adopt new behaviors durably • Navigate competing priorities across a broad GTM stakeholder map — including Sales, Marketing, Professional Services, Developer Relations, and Channel partners — to align cross-functional teams around programs that drive measurable improvement in SA effectiveness and user impact • Act as a resource and thought partner to SA leadership and peers, sharing knowledge, identifying and raising risks early, and contributing to a higher collective bar for program design and change management in the org

Role Description Are you looking to make a real impact and play a meaningful role in the growth of our company? As a Solutions Architect at Elastic Government Solutions, you will serve as a technical authority and trusted advisor to our sales team, customers, partners, and community. You will understand and tackle our customer’s business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be passionate about technology; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo. What You Will Be Doing - Serving as the technical point of contact for your accounts and account managers in your assigned territory. - Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs. - Crafting and owning value-based relationships at all levels in customer organizations. - Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win. - Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences. - Advising the sales team on effective ways of positioning Elastic products, solutions, and services. - Onboarding, educating, and enabling our partners, and supporting them in sales cycles. - Crafting collateral, contributing to programs, and collaborating with other Elasticians to meet individual client needs. - Being the voice of the customer and community to communicate needs, gaps, and improvements to our engineering and leadership teams. - Deepening both your sales and technical skills through self-driven education while taking advantage of all the professional development opportunities provided by Elastic. Qualifications - An active US Security Clearance. - A track record of success in a technical presales role—enough experience selling and implementing technology to earn your customer’s trust. - A proven track record to articulate and sell the benefits of modern platforms, software, and technologies. - A real passion for being curious and a continuous learner. - A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors. - An ability to influence. - The ability to inspire groups, both large and small. - A willingness to travel 40% within region, as well as occasionally internationally. Benefits - Competitive pay based on the work you do here and not your previous salary. - Health coverage for you and your family. - Ability to craft your calendar with flexible locations and schedules for many roles. - Generous number of vacation days each year. - Double your charitable giving - We match up to $1500 (or local currency equivalent). - Up to 40 hours each year to use toward volunteer projects you love. - Embracing parenthood with a minimum of 16 weeks of parental leave. Compensation The typical starting salary range for this role is: $107,500 — $147,000 USD. The typical starting Target Variable range for this role is: $46,000 — $63,000 USD. The typical starting On-Target Earnings (OTE) range for this role is: $153,500 — $210,000 USD. Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being. Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Endgame Systems is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times) • Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities • Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage • Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals. • Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience • Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan • Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders • Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.

• Develop and maintain integration solutions using APIs, messaging, and ETL tools • Implement and support Informatica Integrations and integrations on platforms such as Azure Integration Services, MuleSoft, Boomi • Collaborate with business and technical teams to gather integration requirements • Build and manage RESTful and SOAP APIs for internal and external consumption • Ensure secure, reliable, and scalable integration workflows • Monitor and troubleshoot integration issues and performance bottlenecks • Document integration designs, configurations, and support procedures • Contribute to the continuous improvement of integration standards and practices