Role Description Werde Teil unseres Customer Success Teams und sei zuständig für den klinischen Support unserer Softwarelösungen in der DACH-Region. Als erste Anlaufstelle für Kliniken und Radiologieabteilungen sorgst du dafür, dass unsere Kunden die Plattform sicher beherrschen und auftretende Probleme schnell gelöst werden. - Primäre/r Ansprechpartner/in für klinische Kunden (z.B. Radiologie, Onkologie) bei allen Fragen zu unseren Softwarelösungen - Eingehende Support-Anfragen entgegennehmen, analysieren und präzise unterscheiden, ob es sich um einen technischen Fehler oder ein Problem im klinischen Workflow bzw. der Systembedienung handelt - Workarounds erarbeiten und Kunden dabei unterstützen, die Software optimal in ihren Krankenhausalltag zu integrieren - Eng mit dem technischen Team zusammenarbeiten, Fehlermeldungen strukturiert aufbereiten und die Kundenkommunikation bis zur Lösung steuern - Support-Infrastruktur von Grund auf aufbauen: Ticketing-System, SLA-Dokumentation, Eskalationsprozesse und Wissensdatenbank - SOPs und Self-Service-Ressourcen erstellen und pflegen, um wiederkehrende Anfragen zu automatisieren - Muster in Kundenanfragen erkennen und strukturiert an Produkt- und klinische Teams weitergeben Qualifications - Mind. 3 Jahre Berufserfahrung im Customer Success, beispielsweise in der Applikationsbetreuung, im Implementierungs- oder Projektmanagement oder in der Beratung mit direktem Kundenkontakt - Beruflicher Hintergrund in der Krankenhaus-IT oder im Healthcare-SaaS-Umfeld - Grundlegendes Verständnis klinischer Workflows, idealerweise in der Radiologie - Vertrautheit mit medizinischer Software wie RIS, PACS, oder KIS - Erfahrung im Aufbau oder der Verbesserung von Support-Prozessen - Strukturierte, selbstorganisierte Arbeitsweise in einem dynamischen, wachstumsorientierten Umfeld - Fließende Deutsch- und Englischkenntnisse (mind. B2) Benefits - Arbeit an einem sinnstiftenden Produkt, das das Gesundheitswesen und das Leben von Menschen positiv beeinflusst - Ein positives, hochqualifiziertes und internationales Team - Individuelles Weiterbildungsbudget zur Förderung deiner beruflichen Entwicklung - Jobticket, Jobrad, Corporate Benefits Portal, Wellpass und weitere Benefits - Flexible Arbeitszeiten und bis zu 100 % Remote-Arbeit innerhalb Deutschland möglich

Role Description We are looking for a Patient Support Specialist to join our team and become the first point of contact for patients. In this role, you will support patients with empathy, clarity, and ownership, helping them navigate questions related to: - Prescriptions - Pharmacies - Billing - Documents - Platform-related issues This role is ideal for someone with strong English, solid customer support experience, and the ability to stay calm and professional in a fast-paced environment. Qualifications - Advanced (C1-C2) English proficiency - 2+ years of experience in customer support, patient support, or a similar client-facing remote role - Strong communication, problem-solving, and multitasking skills - High level of empathy, ownership, and attention to detail - Ability to learn new tools, workflows, medical terminology, and product logic quickly - Readiness to work under a B2B contract model Requirements - Ability to stay professional in stressful or emotionally sensitive situations - Availability to work evening shifts aligned with US time zones and flexibility to work a non-standard 5-day schedule, such as Wednesday through Sunday - Experience in healthcare, telemedicine, or mental health (Nice to Have) - Familiarity with HIPAA, EHR, or CRM systems (Nice to Have) - Experience supporting US customers (Nice to Have) Responsibilities - Handle incoming patient requests via calls, email, and chat - Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions - Escalate complex or unresolved cases to the appropriate internal teams - Track open cases and follow up proactively - Keep patients informed with clear, calm, and empathetic communication - Document interactions accurately in internal systems - Follow internal processes, SLAs, and privacy standards - Work closely with internal stakeholders to ensure timely case resolution Benefits - Join a mission-driven, product-focused company in the digital health space - Work remotely from any EU country under a B2B model - Competitive compensation in $ and clear growth opportunities - Health insurance after the probation period - Sports and wellness compensation - 19 paid vacation days per year - 3 additional wellness days annually - Paid sick leave for the first 5 working days - Gifts for important life events

Role Description Mercier Consultancy MD is looking for dedicated Italian-Speaking Customer Experts to join our team supporting a leading telecom company in Greece. As a Customer Expert, you will deliver high-quality support and assistance to Italian-speaking customers, addressing their inquiries related to telecom products, services, and technical issues. - Provide professional and timely customer service to Italian-speaking clients via phone, email, and chat regarding telecom services, billing, and technical support. - Assist customers in troubleshooting technical issues, managing subscriptions, and understanding product offerings. - Maintain detailed records of customer interactions using CRM systems. - Collaborate with technical and sales teams to resolve customer concerns efficiently. - Stay updated on the latest telecom products, services, and company policies to provide accurate information. - Provide feedback to improve customer service processes and customer satisfaction. Qualifications - Fluency in Italian (spoken and written) is required; knowledge of English is a plus. - Experience in customer service, preferably within the telecom industry or technical support. - Strong communication and problem-solving skills with a customer-oriented mindset. - Ability to multitask and work efficiently in a dynamic environment. - Familiarity with CRM platforms and digital customer service tools. - Willingness to relocate and work in Greece. - Passion for telecommunications and technology. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Title: Customer Care Agent Location: USA- Job Description: Job Description The Opportunity Valvoline is actively hiring Remote- Customer Care Agents. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our company. As we often say, it starts with all of our people — and that’s where you come in. We’re looking for humble, hungry and smart people to help us power the future of mobility. If you’re looking for a collaborative and flexible work environment that invests in your growth and success, you’ve come to the right place. Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences. Salary Pay starting at $18.65/hour How You'll Make a Difference - Delivering world class customer service to customers with issues and inquiries via phone in a contact center environment - Maintaining solid customer relationships by handling customer inquiries - Using proprietary software programs to track calls - Utilizing research skills to troubleshoot customer issues - Providing proactive communication to internal and external customers - Maintaining productive relationship with peers through positive team work - Working with customers to identify automotive maintenance needs - Performing other duties as assigned What You'll Need to Succeed - High School diploma or equivalent - Authorized to work in the US Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us. We Take Care of the WHOLE You - Incentive opportunity* - Paid training - Health insurance plans (medical, dental, vision) - 401(k) - Paid vacation and holidays* - Tuition reimbursement* - Employee Discounts - A fun work environment and much more! Target of 5% of eligible base salary earnings. Plan based upon global Valvoline financial performance and provides a payout opportunity on an annual fiscal year basis. Terms and conditions apply, and benefits may differ depending on position. Your Path to Valvoline Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.