Role Description Mercier Consultancy MD is looking for dedicated Italian-Speaking Customer Experts to join our team supporting a leading telecom company in Greece. As a Customer Expert, you will deliver high-quality support and assistance to Italian-speaking customers, addressing their inquiries related to telecom products, services, and technical issues. - Provide professional and timely customer service to Italian-speaking clients via phone, email, and chat regarding telecom services, billing, and technical support. - Assist customers in troubleshooting technical issues, managing subscriptions, and understanding product offerings. - Maintain detailed records of customer interactions using CRM systems. - Collaborate with technical and sales teams to resolve customer concerns efficiently. - Stay updated on the latest telecom products, services, and company policies to provide accurate information. - Provide feedback to improve customer service processes and customer satisfaction. Qualifications - Fluency in Italian (spoken and written) is required; knowledge of English is a plus. - Experience in customer service, preferably within the telecom industry or technical support. - Strong communication and problem-solving skills with a customer-oriented mindset. - Ability to multitask and work efficiently in a dynamic environment. - Familiarity with CRM platforms and digital customer service tools. - Willingness to relocate and work in Greece. - Passion for telecommunications and technology. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

Title: Customer Care Agent Location: USA- Job Description: Job Description The Opportunity Valvoline is actively hiring Remote- Customer Care Agents. We whole-heartedly adopt a ‘never idle' mindset. We also know that outstanding service begins and ends with our employees. So, we’re looking for good people to join our team. You bring your skills, talents and drive. We will give you a great place to work, a competitive salary and benefits, and the resources and support to develop and advance within our company. As we often say, it starts with all of our people — and that’s where you come in. We’re looking for humble, hungry and smart people to help us power the future of mobility. If you’re looking for a collaborative and flexible work environment that invests in your growth and success, you’ve come to the right place. Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences. Salary Pay starting at $18.65/hour How You'll Make a Difference - Delivering world class customer service to customers with issues and inquiries via phone in a contact center environment - Maintaining solid customer relationships by handling customer inquiries - Using proprietary software programs to track calls - Utilizing research skills to troubleshoot customer issues - Providing proactive communication to internal and external customers - Maintaining productive relationship with peers through positive team work - Working with customers to identify automotive maintenance needs - Performing other duties as assigned What You'll Need to Succeed - High School diploma or equivalent - Authorized to work in the US Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Are you good at what you do? Join us. We Take Care of the WHOLE You - Incentive opportunity* - Paid training - Health insurance plans (medical, dental, vision) - 401(k) - Paid vacation and holidays* - Tuition reimbursement* - Employee Discounts - A fun work environment and much more! Target of 5% of eligible base salary earnings. Plan based upon global Valvoline financial performance and provides a payout opportunity on an annual fiscal year basis. Terms and conditions apply, and benefits may differ depending on position. Your Path to Valvoline Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline. The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Role Description Mercier Consultancy Group is seeking French-Speaking Financial Customer Experts to join our team supporting a leading online bank based in Greece. This is an exciting opportunity to work within the financial technology sector, delivering exceptional customer service to French-speaking clients in a dynamic, innovative environment. - Provide efficient and professional support to French-speaking customers of the online bank via phone, email, and chat. - Assist clients with inquiries related to banking products, account management, and financial transactions. - Resolve customer issues promptly while maintaining a high level of customer satisfaction. - Maintain accurate records of customer interactions using CRM tools. - Collaborate with internal teams to ensure seamless service delivery and compliance with regulatory standards. - Stay updated on the latest online banking services, industry trends, and compliance requirements. Qualifications - Fluency in French and proficiency in English, both written and spoken. - Previous experience in financial customer service, preferably within online banking or fintech sectors. - Strong communication and interpersonal skills with a customer-oriented mindset. - Ability to handle confidential information responsibly and professionally. - Familiarity with CRM systems and standard office software. - Ability to multitask, prioritize and manage time effectively in a fast-paced environment. - Willingness to work in Greece and adapt to an international and multicultural environment. Benefits - Competitive Monthly Salary - Fully Paid Training - Fully Paid Relocation Package - Monthly Performance Bonus - Health Insurance - 2 Extra Salaries Per Year - And Much More...

• Work with order release and fulfillment systems in Shopify and proprietary platforms. • Maintain and execute return processing through an integrated system. • Receive and promptly handle customer calls and emails regarding all aspects of: Sales order process, Return Goods Authorization (RGA), General product knowledge. • Maintain a positive, empathetic, and professional attitude toward customers at all times. • Communicate and escalate any issues or concerns to brand management as needed. • Perform ad hoc duties as assigned.