MEDvidi

Role Description We are hiring a Product Analyst to help us evaluate, monitor, and improve AI agents and LLM-powered workflows operating at scale. This role is focused on analyzing real AI system behavior in production environments: - Understanding product and operational impact - Identifying failure patterns on generational tasks - Measuring quality and reliability of outputs - Helping teams make accurate decisions under ambiguity Qualifications - 3+ years of experience in analytical roles related to AI systems, ML products, automation platforms, or complex production systems - Strong Python skills for deep analytical investigations and working with large-scale noisy text data - Advanced SQL skills - Understanding of LLM limitations, hallucinations, evaluation challenges, prompt sensitivity, model trade-offs, and AI failure modes - Experience building monitoring systems, analytical frameworks, or operational dashboards for production systems - Ability to work with incomplete, ambiguous, and rapidly changing data environments - Strong ownership mindset and ability to independently drive investigations and analytical conclusions - Ability to connect AI system quality with business and operational impact - Fluent Russian; English level B2 or higher - Ability to work CET-overlapping hours Requirements - Experience with conversational AI or AI agents - Experience evaluating LLM outputs or annotation quality - Experience with AI quality metrics and evaluation methodologies - Experience working with Langchain infrastructure - Experience with ML data pipelines or synthetic data generation - Background in anomaly detection Responsibilities - Analyze production behavior of AI agents, automation systems, and LLM-powered workflows - Investigate hallucinations, inconsistencies, failure modes, and quality degradation across automated user journeys - Work directly with logs, conversations, raw system outputs, and operational datasets to identify hidden patterns and actionable insights - Design evaluation approaches and analytical frameworks for measuring AI system quality and reliability - Build monitoring systems and dashboards for AI performance visibility - Identify operational and product risks introduced by automation - Measure the impact of AI systems on business metrics, operational efficiency, and user experience - Detect data quality issues, shifts, and anomalies affecting AI system performance - Partner closely with Product, Engineering, QA, and Operations teams on AI-related initiatives - Support rapid decision-making in fast-changing and ambiguous environments Benefits - Health insurance after probation period - Sports & wellness compensation - Fully remote, long-term B2B collaboration - 19 working days of vacation per year - 3 additional wellness days per year - Paid sick leave for the first 5 working days - Gifts to employees for important events - Personalized English lessons via Preply

• Work as a part of a product team focused on resolving problems with our platform and infrastructure in a scalable way • Re-engineer how appointments and patients of our platform operate on the technical level • Improve transparency for the finance department by (re)building internal workflows related to financial calculations • Automate internal business processes that generate losses, inefficiencies, and ultimately lead to patient churn and refunds • Integrating with insurance billing carriers for our expansion to serving patients covered by insurance • Collaborate extensively with Medical Operations, Support, and other internal items to understand key opportunities at eliminating manual business processes through automation • Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders

• Work as a part of a product team focused on resolving problems with our platform and infrastructure in a scalable way • Re-engineer how appointments and patients of our platform operate on the technical level • Improve transparency for the finance department by (re)building internal workflows related to financial calculations • Automate internal business processes that generate losses, inefficiencies, and ultimately lead to patient churn and refunds • Integrating with insurance billing carriers for our expansion to serving patients covered by insurance • Collaborate extensively with Medical Operations, Support, and other internal items to understand key opportunities at eliminating manual business processes through automation • Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders

Role Description As our product ecosystem (4 internal platforms and various integrations) becomes even bigger, we are prioritising scalability of how our platform operates and enable patient/provider-facing product teams to achieve results faster. - PM in this role will mainly tackle challenging infrastructure/platform initiatives. - Work on improving workflows that impact patients and providers directly. Qualifications - At least 3 years of experience as a technical product manager. - Direct product management experience in one of the following areas: - identity & access management - billing - internal tools - developer tools - security - privacy - process automation - workflows - infrastructure - Direct product management experience leading integration initiatives with third-party vendors. - English level: B2+ or higher, preferably C1. - Proficiency in Russian. - Experience working as a part of a product team, driving collaboration and execution of the whole team. - Structured approach to problem-solving – focus on solving problems without introducing new ones. - Experience making decisions based on data analysis and user research (incl. internal users). - Basic understanding of system design. - Ability to review third-party API documentation and describe how it works. Requirements - Work as a part of a product team focused on resolving problems with our platform and infrastructure in a scalable way. - Re-engineer how appointments and patients of our platform operate on the technical level. - Improve transparency for the finance department by (re)building internal workflows related to financial calculations. - Automate internal business processes that generate losses, inefficiencies, and ultimately lead to patient churn and refunds. - Integrate with insurance billing carriers for our expansion to serving patients covered by insurance. - Collaborate extensively with Medical Operations, Support, and other internal teams to understand key opportunities at eliminating manual business processes through automation. - Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders. Benefits - Insurance after the probationary term. - Sports compensation. - Remote work on a B2B basis. - 19 working days of vacation per year. - 3 additional wellness days per year. - Paid sick leave for the first 5 working days. - Gifts to employees for important events. - Career Development. - Personalized English lessons.

• Lead design solutions across two tracks — Core and AI • Own the design strategy for the company • Manage a team of 3 designers directly and oversee the product solutions across the company • Report to the VP of Product and partner directly with Product, Data, and Engineering leadership

Role Description We are hiring a Data Analyst to play a key role within the AI product team, ensuring data-driven accuracy in decision-making while evaluating, improving, and scaling AI-powered solutions in production. This is a highly strategic, fast-paced role focused on measuring the real impact of AI agents and LLM-based systems, turning ambiguous problems and incomplete data into accurate decisions. Qualifications - 3+ years of hands-on experience as a Data Analyst working with product or platform data - Strong proficiency in Python for analytical work and ability to independently investigate data on the level of datapoints, build structural analyses, and present results - Confident SQL skills with experience working on complex queries - Experience building production-grade dashboards in BI tools, preferably in Tableau - Clear understanding of how LLM-based systems operate, including their limitations, failure modes, and trade-offs - Strong problem-solving and ownership mindset: you take responsibility for analytical outcomes, not just task execution - Ability to work in fast-changing, ambiguous environments and quickly learn new AI-related technologies - Proven experience linking product quality metrics to business impact and decision-making - Fluent Russian; English level B2 or higher - Ability to work CET-overlapping hours Requirements - Experience evaluating or analyzing AI / ML / LLM products - Experience with dialog systems or conversational agents - Understanding of model quality metrics and evaluation approaches Responsibilities - Analyze the performance and impact of AI initiatives already running in production - Develop and maintain dashboards that provide transparency into AI agent performance - Investigate issues, inconsistencies, and performance drops across automated user journeys - Design and implement evaluation approaches to measure system quality and user experience - Identify opportunities where automation improves outcomes, as well as areas where it introduces friction - Track adoption and effectiveness of automation across the product and support its further evolution - Partner closely with Product, Engineering, and QA teams to support data-informed decisions Benefits - Health insurance after probation period - Sports & wellness compensation - Fully remote, long-term B2B collaboration - 19 working days of vacation per year - 3 additional wellness days per year - Paid sick leave for the first 5 working days - Gifts to employees for important events - Personalized English lessons via Preply

• Define, refine, and execute the long-term AI-first product vision and strategy for MEDvidi • Lead, coach, and manage the full product & engineering organisation across both product tracks • Set and maintain a high bar for product quality and execution speed across all teams • Facilitate quarterly strategy and OKR planning at the executive level • Resolve cross-functional blockers and identify opportunities through direct day-to-day engagement with teams • Continuously improve product & engineering culture and processes • Collaborate with other department heads and the CEO on company-level initiatives

• Build cash flow forecasting models for the insurance ramp, including DSO assumptions by payer, denial rate benchmarks, and receivables aging • Select, configure, and own the practice management and billing platform, including integration with the organization's EHR and CRM • Develop and maintain the denial management taxonomy, root-cause analysis workflow, and resubmission processes by payer • Own payer credentialing and enrollment for all providers across target commercial payers in each state, using a credentialing platform such as Medallion or equivalent • Establish and maintain CAQH profiles for all providers and ensure 90-day attestation cadence is met without lapse • Manage supervising physician co-credentialing in supervision states, coordinating with the CMO to ensure coverage is in place before claims are submitted • Track credentialing status, re-credentialing cycles, and payer contract effective dates in a system of record, distinguishing credentialing from contracting as separate workflows • Ensure accurate and defensible use of behavioral health CPT codes: psychiatric evaluation codes, E/M codes for medication management, and add-on psychotherapy codes per AMA guidelines and payer-specific billing rules • Develop and enforce provider documentation standards supporting submitted codes, including DSM-criterion documentation, validated screening tools, and telehealth-specific encounter requirements • Oversee certified coder pre-submission review of all claims, ensuring E/M level accuracy and appropriate ICD-10-CM diagnosis coding • Monitor OIG Work Plan priorities for behavioral health and telehealth and adjust internal audit protocols accordingly • Conduct state-level payer analysis identifying the top commercial payers by covered lives and align target payer selection with the organization's insurance launch strategy • Lead payer contracting conversations in collaboration with the CMO and General Counsel, tracking negotiated rates, contract terms, and effective dates • Develop and maintain a payer performance dashboard tracking denial rates, DSO, reimbursement rates, and appeals outcomes by payer • Maintain audit-ready credentialing files and claim documentation that can withstand payer, state, or federal review

Role Description We are looking for a Patient Support Specialist to join our team and become the first point of contact for patients. In this role, you will support patients with empathy, clarity, and ownership, helping them navigate questions related to: - Prescriptions - Pharmacies - Billing - Documents - Platform-related issues This role is ideal for someone with strong English, solid customer support experience, and the ability to stay calm and professional in a fast-paced environment. Qualifications - Advanced (C1-C2) English proficiency - 2+ years of experience in customer support, patient support, or a similar client-facing remote role - Strong communication, problem-solving, and multitasking skills - High level of empathy, ownership, and attention to detail - Ability to learn new tools, workflows, medical terminology, and product logic quickly - Readiness to work under a B2B contract model Requirements - Ability to stay professional in stressful or emotionally sensitive situations - Availability to work evening shifts aligned with US time zones and flexibility to work a non-standard 5-day schedule, such as Wednesday through Sunday - Experience in healthcare, telemedicine, or mental health (Nice to Have) - Familiarity with HIPAA, EHR, or CRM systems (Nice to Have) - Experience supporting US customers (Nice to Have) Responsibilities - Handle incoming patient requests via calls, email, and chat - Support patients with prescriptions, pharmacies, billing, documents, and general platform-related questions - Escalate complex or unresolved cases to the appropriate internal teams - Track open cases and follow up proactively - Keep patients informed with clear, calm, and empathetic communication - Document interactions accurately in internal systems - Follow internal processes, SLAs, and privacy standards - Work closely with internal stakeholders to ensure timely case resolution Benefits - Join a mission-driven, product-focused company in the digital health space - Work remotely from any EU country under a B2B model - Competitive compensation in $ and clear growth opportunities - Health insurance after the probation period - Sports and wellness compensation - 19 paid vacation days per year - 3 additional wellness days annually - Paid sick leave for the first 5 working days - Gifts for important life events

• Own end-to-end HR operational processes for FTE employees and 1099-NEC contractors, ensuring documentation accuracy, compliance, and clean execution across the full employee lifecycle. • Build, maintain, and optimize HR workflows and trackers (primarily in Notion), ensuring process transparency, ownership, and effective cross-functional collaboration with Finance and Legal. • Own HR documentation and policy management, including the Employee Handbook (FTE & 1099), contracts, amendments, and operational guidelines, in partnership with Legal. • Act as the primary operational HR point of contact for US-based employees and contractors, owning HR-related communication and serving as a bridge between operational processes and employee needs. • Own HR analytics and reporting for all HR operational processes in scope, providing regular, structured insights and recommendations to Business Operations leadership.