MEDvidi

• Review, investigate, and process refund requests in accordance with company policies, SOPs, and documentation standards. • Analyze payment history, appointment details, patient communications, provider notes, and internal records to determine refund eligibility. • Evaluate disputes, policy exceptions, and no-show cases using sound judgment and supporting evidence. • Maintain accurate documentation across CRM, refund trackers, and internal systems. • Identify opportunities to resolve patient concerns before processing refunds whenever appropriate. • Record refund-related journal entries and support day-to-day accounting activities in QuickBooks Online. • Support Accounts Payable (AP) and Accounts Receivable (AR), including invoice reviews, payment tracking, reconciliations, and financial record maintenance. • Prepare recurring and ad-hoc Excel and Google Sheets reports, trackers, reconciliations, and financial analyses. • Contribute to day-to-day finance operations and support continuous process improvements. • Collaborate with cross-functional teams to resolve operational and financial issues.

• Drive engineering-wide initiatives, technical and non-technical, that raise the bar for team performance and organizational growth. • Support and amplify proactive engineers, creating the conditions where good ideas surface, get heard, and move forward. • Own track-level ceremonies, kick-offs, cross-team syncs, retrospectives, while keeping teams autonomous in how they execute. • Partner closely with Product Managers to deliver user experiences that are intuitive, reliable, and well-built. • Build and maintain a culture of ownership, trust, and continuous improvement. • Set a clear bar for individual performance, addressing concerns early and constructively. • Hire, onboard, mentor, and grow engineers at multiple experience levels.

Role Description As Head of Product Design, you'll lead our design team in a demanding, high-impact role that shapes what the company builds and how. You'll own the design strategy for the company and be its strongest voice for behavioral design across all product initiatives, operating at both executive and hands-on levels. - Manage a team of 3 designers directly. - Oversee product solutions across the company, leading design across two tracks: Core and AI. - Report to the VP of Product and partner directly with Product, Data, and Engineering leadership. Why this role: - Lead design in a company that sees behavioral design as a competitive advantage. - Opportunity to shape the actual product solution, not just the Figma frames. - Opportunity to shape how AI shows up in healthcare. - Ability to make a measurable impact on patients' lives and on how the business grows. Responsibilities - Guard the quality of design and product decisions: partner with Product, Data, and Engineering leadership as the design counterpart, challenge solutions that don't move a team's key results. - Lead design across two tracks: Core and AI. - Own the company's design strategy: focused on brand perception and user success, including how patients perceive and value the service. - Unblock initiative velocity: help teams in breaking large, ambiguous initiatives into executable pieces they can ship. - Run substantive design critique: evaluate solutions against requirements and market patterns, holding the bar beyond "looks polished / usable" to whether the design solves the real problem and changes user behavior. - Build, grow, and shape the design team: manage designers directly, decide who to develop and when to hire next, and evolve the team as both tracks scale. Qualifications - 8+ years in product design, 3+ leading teams. - Behavioral design expertise: you build experiences that change how people behave, not just ship features. - Experience across both B2B SaaS and consumer apps. - Experience building products 0→1 and growing existing ones. - Experience setting and executing design strategy focused on brand perception and user success. - Strong product sense: the design you create or lead solves real problems. - Human advocacy: you'll be the company's strongest voice for human-centered experiences and bring the behavioral perspective into every product decision. - Structured problem-solving with decision trees or equivalent frameworks. - Executive-level communication: you bring clarity to complex, uncertain situations. - Advanced English (C1+) and fluent Russian. - You live by values: ownership, focus, radical transparency, evidence-based decisions. Requirements - Ability to prototype an AI product yourself, without engineering. - Experience leading design in AI products. Benefits - High-impact environment: A chance to contribute to a product-driven company in the medical tech space. - Growth & compensation: Clear growth opportunities and a competitive compensation package. - Remote-first: Fully remote long-term collaboration under a B2B model. - Health & wellness: Health insurance after the probation period, plus sports & wellness compensation. - Career development: Clear growth opportunities, including personalized English lessons via Preply. - Time off: 22 paid vacation days annually, 5 additional wellness days each year, and paid sick leave for the first 5 working days. - Culture: Thoughtful gifts for key life events and offline corporate events.

Role Description We're looking for a Financial Operations Specialist - Refunds & Accounting to join our growing Finance team. In this role, you'll investigate refund requests, support day-to-day finance operations, and collaborate across multiple teams to ensure financial processes are handled accurately and efficiently. Work Schedule: - This role supports our US operations and follows a US-oriented schedule. - Working hours: typically 8:00 AM - 4:00 PM PST - Work week: Monday-Friday or Tuesday-Saturday, depending on the monthly schedule - Saturday coverage: shared between team members on a rotating basis - Schedule planning: prepared monthly based on workload, business priorities, and team coverage We're looking for someone who is comfortable working US business hours and can adapt to occasional schedule changes based on operational needs. Responsibilities - Review, investigate, and process refund requests in accordance with company policies, SOPs, and documentation standards. - Analyze payment history, appointment details, patient communications, provider notes, and internal records to determine refund eligibility. - Evaluate disputes, policy exceptions, and no-show cases using sound judgment and supporting evidence. - Maintain accurate documentation across CRM, refund trackers, and internal systems. - Identify opportunities to resolve patient concerns before processing refunds whenever appropriate. - Record refund-related journal entries and support day-to-day accounting activities in QuickBooks Online. - Support Accounts Payable (AP) and Accounts Receivable (AR), including invoice reviews, payment tracking, reconciliations, and financial record maintenance. - Prepare recurring and ad-hoc Excel and Google Sheets reports, trackers, reconciliations, and financial analyses. - Contribute to day-to-day finance operations and support continuous process improvements. - Collaborate with cross-functional teams to resolve operational and financial issues. Requirements - 2+ years of experience in Finance Operations, Accounting Support, Billing, Payment Operations, Refund Operations, Accounts Payable (AP), Accounts Receivable (AR), or a similar finance-related role. - Hands-on experience with QuickBooks Online or another accounting system. - Strong Excel or Google Sheets skills, including formulas (XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS), Pivot Tables, filtering, and data reconciliation. - Experience reviewing financial transactions, payments, invoices, refunds, or customer accounts. - Strong analytical skills, attention to detail, and the ability to investigate cases, evaluate information, and make well-reasoned decisions. - Ability to prioritize workload, manage multiple tasks, and meet deadlines in a fast-paced environment. - Experience working with SOPs, internal policies, and process-driven workflows. - Strong written communication skills and confidence collaborating with cross-functional teams. - Advanced English (C1+) and fluent Russian. - Availability to work a US-oriented schedule (typically 8:00 AM - 4:00 PM PST). - Ability to collaborate with us under a long-term B2B contractor agreement. - A reliable personal computer, stable high-speed internet connection, and a suitable home office setup for full-time remote work. Benefits - Competitive compensation with long-term B2B collaboration. - Fully remote work with the flexibility to work from anywhere while supporting our US operations. - Health & wellbeing support - partial company reimbursement for private health insurance after the probation period, plus a monthly wellness allowance for sports and healthcare expenses. - Generous paid time off - 19 vacation days, 3 wellness days, and paid sick leave for the first 5 working days each year. - Supportive, collaborative culture where your ideas and process improvements are encouraged and valued. - Recognition of life's important moments with thoughtful gifts for birthdays, weddings, and the arrival of a child. - Team connection through regular online activities and company-sponsored offline events.

Role Description MEDvidi is seeking experienced Telehealth Mental Health Physicians (MD or DO) to join our growing team. This is a fully remote, 1099 contractor opportunity offering flexibility, strong patient demand, and a highly supported clinical environment. At MEDvidi, we provide comprehensive mental health evaluations and treatment for adult patients experiencing conditions such as ADHD, anxiety, depression, insomnia, and mild-to-moderate OCD. We’re reimagining how care is delivered. Here’s what sets us apart: - Full administrative support – no need to hire or manage staff; dedicated assistants handle scheduling, patient communication, and logistics - Streamlined technology – proprietary EMR with integrated PDMP and e-prescribing tools - Reduced administrative burden – automated workflows and AI-supported documentation tools - No software costs – our platform is fully provided at no cost to you - Low no-show rates – consistent patient flow and reliable earnings - Flexible scheduling – build your own schedule with the ability to increase volume over time Compensation: - This is a 1099 contractor role with payment per completed appointment: - Physicians (MD/DO): - Initial evaluations (30 min): ~$60 per visit - Follow-ups (15 min): ~$40 per visit - Board Certified Psychiatrists: - Initial evaluations (30 min): ~$70 per visit - Follow-ups (15 min): ~$50 per visit Consistent availability and schedule optimization can significantly increase total earnings. At MEDvidi, our mission is to make mental health care more accessible, affordable, and stigma-free. We leverage technology, clinical expertise, and operational support to empower providers and improve patient outcomes across the U.S. Qualifications - Board Certified Physician (MD/DO) or Psychiatric Mental Health Nurse Practitioner (PMHNP) - Active and unrestricted medical license (multi-state preferred) - Active DEA registration - Minimum 2 years of clinical experience in mental health treatment - Experience prescribing controlled substances - Strong clinical judgment and comfort managing common outpatient psychiatric conditions - Ability to work a minimum of ~15 hours per week (preferred for patient continuity) Equal Opportunity Employer Statement MEDvidi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Role Description MEDvidi is seeking experienced Telehealth Mental Health Physicians (MD or DO) to join our growing team. This is a fully remote, 1099 contractor opportunity offering flexibility, strong patient demand, and a highly supported clinical environment. At MEDvidi, we provide comprehensive mental health evaluations and treatment for adult patients experiencing conditions such as ADHD, anxiety, depression, insomnia, and mild-to-moderate OCD. We’re reimagining how care is delivered. Here’s what sets us apart: - Full administrative support – no need to hire or manage staff; dedicated assistants handle scheduling, patient communication, and logistics - Streamlined technology – proprietary EMR with integrated PDMP and e-prescribing tools - Reduced administrative burden – automated workflows and AI-supported documentation tools - No software costs – our platform is fully provided at no cost to you - Low no-show rates – consistent patient flow and reliable earnings - Flexible scheduling – build your own schedule with the ability to increase volume over time Compensation: - This is a 1099 contractor role with payment per completed appointment: - Physicians (MD/DO): - Initial evaluations (30 min): ~$60 per visit - Follow-ups (15 min): ~$40 per visit - Board Certified Psychiatrists: - Initial evaluations (30 min): ~$70 per visit - Follow-ups (15 min): ~$50 per visit Consistent availability and schedule optimization can significantly increase total earnings. At MEDvidi, our mission is to make mental health care more accessible, affordable, and stigma-free. We leverage technology, clinical expertise, and operational support to empower providers and improve patient outcomes across the U.S. Qualifications - Board Certified Physician (MD/DO) or Psychiatric Mental Health Nurse Practitioner (PMHNP) - Active and unrestricted medical license (multi-state preferred) - Active DEA registration - Minimum 2 years of clinical experience in mental health treatment - Experience prescribing controlled substances - Strong clinical judgment and comfort managing common outpatient psychiatric conditions - Ability to work a minimum of ~15 hours per week (preferred for patient continuity) Equal Opportunity Employer Statement MEDvidi is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Role Description The RN Care Manager serves as the clinical bridge between MEDvidi's provider network and patient population — managing inbound patient concerns, conducting triage, and ensuring continuity of care between visits. Operating within a controlled substance telehealth environment, this role requires independent nursing judgment to assess escalating symptoms, respond to medication-related questions, and route clinical concerns appropriately, without provider involvement at every touchpoint. This role exists because RN-level licensure is required for independent clinical triage decisions in a controlled substance telehealth setting — LPN scope is dependent and requires provider oversight for clinical judgment calls, which does not fit MEDvidi's operating model. The RN Care Manager works cross-functionally with providers, Clinical Practice Managers, and BizOps to support patient safety, care continuity, and a high-quality patient experience across MEDvidi's multi-state platform. Responsibilities - Triage inbound patient concerns and route to appropriate clinical or operational resources - Conduct independent nursing assessments for patients presenting with escalating symptoms, medication questions, or safety concerns - Support medication management inquiries within RN scope, escalating to the prescribing provider as clinically indicated - Flag high-risk or complex cases for provider review or escalation per established protocols - Monitor and follow up on care gaps between provider visits - Document patient interactions accurately and in compliance with MEDvidi's clinical standards - Participate in quality review processes and adhere to MEDvidi SOPs - Collaborate with providers, Clinical Practice Managers, and BizOps on care continuity and patient-related operational needs - Contribute to the development of care management processes, workflows, and standards as the function scales Qualifications - Active, unrestricted RN licensure - Minimum 4 years of mental health experience - Minimum 6 months of telehealth experience Preferred Qualifications - RN Compact Licensure - Startup experience Benefits - Help shape the future of accessible mental health care - Be part of a collaborative, mission-driven team - Fully remote work with flexible hours - Competitive compensation and benefits - Opportunity to innovate and grow within a dynamic organization

• Own end-to-end preboarding and onboarding for new providers: post-offer communication, document collection, checklist tracking, system setup coordination, Notion onboarding projects, welcome meetings, etc. • Manage provider offboarding workflows: documentation closure, system access removal, and coordination with Finance, Legal, and Clinical Operations. • Build and maintain HR operational reports on provider lifecycle metrics (time-to-onboard, completion rates, offboarding timelines, document status) to support decision-making by the Operations Manager. • Maintain referral bonus eligibility tracking for newly onboarded providers. • Maintain data accuracy and consistency across HR systems (BambooHR, Notion, Justworks, internal provider databases) throughout the employment lifecycle. • Identify recurring manual tasks in provider lifecycle workflows, support automation efforts, and document processes and SOPs as workflows evolve.

• Conduct comprehensive psychiatric evaluations via telehealth • Diagnose and treat adult patients with ADHD, anxiety, depression, insomnia, OCD, and other common outpatient psychiatric conditions • Develop individualized treatment plans • Prescribe medications, including Schedule II-V controlled substances, in accordance with state and federal regulations • Maintain accurate and timely clinical documentation in the EMR • Complete chart notes and prescriptions within required timeframes • Collaborate with clinical leadership and operations teams to ensure high-quality patient care • Serve as a collaborating/supervising physician for PMHNPs where permitted and needed, providing clinical oversight in accordance with state regulations

Role Description We're hiring an AI Product Analyst to help us evaluate, monitor, and improve Voice AI systems operating at scale. You'll work at the intersection of Product, Engineering, Operations, and AI, helping the team understand how AI behaves in the real world, where it creates value, where it fails, and what should be improved next. Why this role: - Work on one of the most visible AI products inside MEDvidi. - Help shape the future of Voice AI in healthcare. - Influence product decisions using real production evidence. - High ownership in a fast-moving, product-driven medical tech company. Responsibilities: - Analyze production behavior of Voice AI Agents and conversational AI workflows. - Investigate hallucinations, inconsistencies, silent failures, and quality degradation in AI-driven conversations. - Work directly with call transcripts, logs, generated outputs, and operational datasets to uncover patterns and actionable insights. - Design evaluation frameworks for measuring AI quality, reliability, and business impact. - Build monitoring systems and dashboards for AI performance visibility. - Measure the impact of AI systems on operational efficiency, business outcomes, and patient experience. - Detect quality shifts, anomalies, and emerging failure modes in production environments. - Partner closely with Product, Engineering, QA, and Operations teams on AI initiatives. - Support rapid decision-making in fast-changing and ambiguous environments. This role is not for you if: - You prefer working only with structured datasets and predefined metrics. - You are uncomfortable analyzing raw conversations, transcripts, and AI-generated outputs. - You expect clearly defined answers rather than investigating ambiguous problems. - You are not interested in understanding how AI systems fail in production. Qualifications - 3+ years of experience in Product Analytics, Data Analytics, Operational Analytics, or analytics roles within complex production systems. - Strong SQL skills. - Python for analytical investigations and working with large-scale text datasets. - Understanding of LLM limitations, hallucinations, evaluation challenges, prompt sensitivity, and AI failure modes. - Experience building monitoring systems, analytical frameworks, or operational dashboards. - Strong communication skills and ability to translate analysis into product decisions. - Ability to work effectively in ambiguous and fast-changing environments. - Fluent Russian; English level B2 or higher. - Ability to work CET-overlapping hours. Requirements - Experience with conversational AI or AI agents. - Experience evaluating LLM outputs. - Experience with AI quality metrics and evaluation methodologies. - Experience with prompt iteration and AI evaluation frameworks. - Experience working with ML pipelines or AI-powered products. Benefits - High-impact environment: A chance to influence how AI is used in real patient interactions. - Growth & compensation: Competitive compensation and clear growth opportunities. - Remote-first: Fully remote, long-term B2B collaboration. - Health & wellness: Health insurance after the probation period, plus sports & wellness compensation. - Career development: Career growth, including personalized English lessons via Preply. - Time off: 19 working days of vacation per year, 3 additional wellness days, and paid sick leave for the first 5 working days. - Culture: Thoughtful gifts for important life events.