Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Cloud Support Engineer
Location
Tunisia
Posted
22 days ago
Salary
0
Seniority
Mid Level
Job Description
Cloud Support Engineer
SupportYourApp
Role Description Join our community as a Technical Support Engineer today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. - Deliver outstanding technical support via emails and phone calls; - Troubleshoot complex technical issues; - Provide technical support with networking, cloud products; - Escalate incidents clearly, including impact, timeline, and reproduction steps; - Ensure smooth troubleshooting for customer events, while working closely with internal teams. Qualifications - Excellent English communication skills (at least C1 for both spoken and written); - At least 1–2 years of proven experience in a Technical Support role; - Experience as Cloud Support Engineer; - Outstanding problem-solving abilities, and a customer-focused attitude. Requirements - Bachelor’s Degree in Computer Science, Information Technology, or a similar discipline (will be a great plus); - AWS certificate (will be a great plus). Benefits - Flexible schedule; - Opportunity to cooperate fully remotely; - Inclusive international environment; - Compensation in USD; - Rewards for referring friends; - Balance between project workload and personal time, but also – internal health policy; - Responsive leadership interested in your development and long-lasting cooperation; - Greenhouse conditions for self-development; - A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.
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