Title: Life New Business Processor (Primarily Home) Location: Madison United States, WI Madison Remote Full time Job requisition ID R38699 Job Description: This role will support the Life Company. You will assist agents/policy holders with processing new business, underwriting assistance, billing, or policy services. This is an hourly position. The working hours for this role are Monday–Friday, on a rotating schedule between 8:00 a.m. and 7:00 p.m. Central Time. In this primarily home-based role, working from home, proximate to our Madison, WI office (you must be located within approximately 35-50 miles). The expectation is that you will come into the Madison office 1 day a month. On occasion, you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events. #LI-Remote Position Compensation Range: $25.00 - $31.88 Pay Rate Type: Hourly Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates. Primary Accountabilities •Provides customer policy or billing activities for new business renewal policies and policy changes. •Completes system entry process for new policies or policy changes or billing for multiple systems. •Researches inquiries from customers or agents. •Generates letters, correspondence and policy documents as needed. •May conduct on-the-job training as needed. •May support call center operations when call demand exceeds forecast or problem escalation requires assistance. Specialized Knowledge & Skills Requirements •Demonstrated experience providing customer-driven solutions, support, or service. •Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products. •Basic knowledge and application of underwriting, servicing or billing guidelines. •Demonstrated experience using reference materials, reading policy language, and processing rules and procedures. •Demonstrated written and verbal communication skills. Preferred Experience: - Experience with specific policy service activities such as processing new business, renewals, or policy changes. - Experience with data entry across multiple systems. - Previous experience in a call center environment. - Experience conducting on-the-job training for other team members. - Specialization or prior experience in one or more specific product lines (e.g., personal lines, commercial, life insurance) Travel Requirements •Up to 10%. Physical Requirements •Work that primarily involves sitting/standing. Additional Information - Offer to selected candidate will be made contingent on the results of applicable background checks - Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions - Sponsorship will not be considered for this position unless specified in the posting We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits. We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privile

• In close collaboration with our business stakeholders, you identify requirements across end-to-end processes and systems and prepare them in a clear, understandable way. • You conduct structured interviews, lead interdisciplinary workshops, and analyze available data to understand current processes and derive future target processes. • You document processes, workflows, and system functionalities to build sustainable knowledge and information that serve as the basis for decisions and continuous improvement. • You act as a center of excellence for your topics within the production environment and have a thorough understanding of how processes and functionalities are structured and who works with them in which roles. • You critically challenge the current state and act as a link between IT and business areas, preparing all requirements for the implementation of key projects and features in a clear way and enabling prioritization.

Title: CyberArk, PAM Analyst Location: Quincy United States Duration: 6+ month contract; Strong potential for extension Overview This role will focus on onboarding production service accounts into CyberArk, identifying account owners, guiding account remediation or approval, setting up secure access controls, and ensuring proper account configurations. Requirements: - 5 years of experience - Experience with Privileged Access Management in a financial institution - Familiarity with SailPoint - Experience with CyberArk - Experience in the calculation of key risk indicators - Accuracy, ability to liaise with business management - Confidence, ability to get the job done Nice-To-Haves: - Experience in undergoing audits Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

• Own and manage HR Technology intake and case requests through triage, prioritization, analysis, and resolution • Translate business and operational needs into scalable, compliant HR system, data, and process solutions for HR leadership review • Analyze issues end-to-end, with attention to root causes and downstream impacts when developing solutions • Serve as a subject matter expert for assigned HR platforms (e.g., HRIS, ATS, learning, compensation), including configuration and maintenance • Generate and validate recurring and ad hoc reporting to support HR metrics, compliance, and business insights • Support dashboards and executive-ready materials by ensuring data accuracy, consistency, and clear documentation • Proactively manage work and timelines, escalating risks early and proposing mitigation plans when delivery is at risk • Partner with IT and vendors on system enhancements, upgrades, integrations, and troubleshooting • Proactively audit HR data and support internal and external audits through documentation, data extracts, and evidence • Develop standards, documentation, and guidance to improve system usage, data quality, and end-to-end HR process efficiency • Contribute HR technology expertise to cross‑functional and global HR initiatives