• Direct and manage team to deliver against client KPIs using available resources; make appropriate internal resource requests to ensure client goals are met. • Proactively identify opportunities, strategies, and testing opportunities to exceed client KPIs and expectations. • Serve as the escalation resource with regard to recommendations, campaign optimizations, issues, and client questions where the Pod requires assistance and coaching. • Diagnose, triage, and solve campaign and account issues, both internally and externally; communicate any known risks internally to executive team. • Review and manage budgets in the proprietary Unlock Media Control Platform for accounts assigned to respective Pod to ensure accuracy and delivery. • Participate in cross-functional meetings to prioritize account work, identifying opportunities for growth (e.g., increased budget, recommendations for renewal or expansion) and to plan for incoming additional client campaigns. • Hold weekly Pod meetings to review deliverables, address roadblocks, and optimize time allocation to meet client objectives. • Lead and mentor your Pod through organizational and process-related changes, ensuring smooth transitions and team alignment. • Conduct weekly 1:1s with direct reports to provide coaching, monitor performance, and address individual needs. • Manage timesheet approvals and assignment distribution through Adobe Workfront to ensure efficient operations and balanced workloads for Pod members. • Conduct quarterly reviews for direct reports to assess performance, provide actionable feedback, and support professional growth. • Identify and mentor high-potential candidates for future Director roles by providing training, leadership opportunities, and ongoing feedback. • Communicate regularly with the Senior Director and VP of Performance Marketing on team issues with regard to performance and education/training needs. • Communicate regularly with the Digital Media Strategy Team to ensure alignment on recommendations, advancing internal thought leadership, and evolving processes. • Provide regular feedback to senior management on opportunities to grow and evolve digital media offerings for more sophisticated clients. • Participate in occasional thought leadership or conference/event attendance as relevant. • Uphold company culture, values and a positive, collaborative environment.

• Establish and execute a comprehensive, strategic mid-level fundraising plan focused on individual donors. • Oversee all individual giving activities for upgrading donors to $10,000-$99,999 ensuring alignment with overall development strategy. • Develop and test new strategies for middle-tier giving, including opportunities for CSR and cross-functional integrations. • Launch giving society program in partnership with Philanthropy officers • Ensure alignment with donor engagement, stewardship, and experience strategies. • Maintain a personal portfolio and identify, cultivate, solicit, and steward individual gifts • Collaborate with prospect development colleagues to review wealth analytics, prospect research, and donor data to implement strategic next steps

• Partner with executive leadership to develop and execute revenue cycle strategies that improve margin, cash flow, and operational performance • Serve as subject matter expert and advisor on Epic Revenue Cycle and Access systems • Establish governance models that align clinical operations, finance, and IT • Lead full lifecycle Epic implementations, including Professional Billing, Hospital Billing, Prelude, Cadence, Single Billing Office, and Ambulatory modules • Direct workflow design, system build standards, testing, and upgrade initiatives • Optimize charge capture, charge router, charge review workqueues, and claim edits • Oversee Community Connect deployments and multi-site rollouts • Improve clean claim rates and reduce denials through workflow redesign and system automation • Analyze KPIs, including A/R days, workqueue volumes, charge lag, and denial trends • Implement charge review edits and billing controls to ensure compliance and maximize reimbursement • Develop revenue optimization plans for ambulatory, hospital, and specialty services • Lead and mentor analysts, project managers, and operational teams • Hire, train, and develop revenue cycle and IT staff • Coordinate cross-functional initiatives between clinical departments, finance, and IT • Manage vendor relationships and third-party integrations • Manage complex, multi-site healthcare IT projects with defined timelines and budgets • Develop replicable implementation guides and standardized build practices • Lead change management efforts to increase adoption and operational alignment • Mitigate project risks, issues, and dependencies • Ensure adherence to payer rules, CMS requirements, and billing regulations • Support coding integrity, documentation compliance, and audit readiness • Maintain master file data integrity across facilities and service areas

• Manage and coach product manager and UX designer direct reports, continuing to recruit and manage the hiring process to retain a team of top-caliber talent • Work with your team, customers, stakeholders, and the content team to crystalize and communicate a product portfolio vision and strategy inside and outside the company • Collaborate with sales, growth, and other go-to-market teams to understand our competitive landscape and positioning, and identify key product investments to sustain and grow market dominance for our category • Collaborate with your cross-functional leadership team and company executives to create the best possible environment for teams to succeed • Provide top-down direction while also taking bottom-up feedback and recommendations • Achieve key product objectives including authority to operate on classified systems • Be a leading example of the product operating model and product best practices, and drive change towards a user-centered culture across the company where this can thrive • This leadership position is expected to innovate alongside teams, filling gaps where necessary. It’s an ideal mix for leaders who still want to remain builders. • Be open and flexible to jump in where help is needed