Role Description The Senior Processor is responsible for the gathering and review of loan documentation that meets Federal, State, and Investor requirements to prepare for underwriting review and loan closure. As a Senior, this role mentors junior staff and assists with issue escalation. - Manages a pipeline of mortgage loans. - Reviews file submissions for accuracy and completeness. - Verifies that all required documents are properly located in the loan files. - Performs initial review of income, credit report, and assets to ensure lender guidelines are met. - Requests and follows up on all outstanding items with borrowers. - Trains and mentors processor staff. - Acts as issue escalation point of contact. - Elevates issues to manager as needed. - Maintains high level of customer service by being proactive in communicating with borrowers and team members. - Provides clear, effective communication with borrowers and team members when completing file-related activities. - Understands and ensures all compliance and regulatory requirements are adhered to according to federal and state laws and regulations as well as company guidelines. - Submits completed loan package to Underwriter for review and approval. - Submits completed loan package to Closing upon final review. - Ensures the loan origination system is kept up to date with current and accurate information. - Miscellaneous duties as assigned. Qualifications - High school diploma or equivalent required. - Minimum four (4) years of mortgage processing experience with a variety of investors (FNMA, FHLMC, FHA, VA, USDA). - Knowledge of Regulation B compliance. - Experience with and ability to navigate agency guidelines. - Effective written and verbal communication skills. - Ability to collaborate effectively with team. - Working knowledge of mortgage loan documents, loan origination program, and underwriting guidelines. - Demonstrates a commitment to quality customer service. - Strong attention to detail. - Well organized with the ability to multi-task. - Demonstrates strong time management skills with the ability to meet deadlines. - Works well with others. - Proficient in all compliance-related regulations including RESPA and TRID. - Strong mathematical skills. - Strong PC skills (MS Office products) and experience with mortgage origination systems. Encompass experience preferred. - If applicable, maintain individual licenses as required per state regulations/SAFE Act. Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to: - Sustain predictable work attendance. - Communicate with others. - Frequently stand, walk, sit, and use arms, hands, and fingers to reach, handle, or touch. - Occasionally lift and/or move up to 10 pounds. - Specific vision abilities required include close vision and the ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits - 3 comprehensive Cigna or Kaiser medical plans. - Dental and vision insurance. - Short term and long-term disability insurance. - Basic life insurance. - 401(k) plan. - 11 employer paid holidays. - Supplemental benefits including life insurance, critical illness, and accident plans.

Role Description The Director of Application Support leads the operational stability, performance, and health of enterprise applications across production, pre-production, and test environments. - Owner of Tier 2 application support, ensuring timely incident response, proactive issue prevention, and efficient remediation of system disruptions. - Establishes and operates the enterprise Application Support function, serving as the primary escalation point between the IT Service Desk and other teams. - Partners closely with development, infrastructure, vendors, and business teams to optimize application reliability and enhance support processes. - Defines application support standards, escalation models, and operational metrics across the supported application portfolio. Qualifications - Deep understanding of enterprise application ecosystems, system architecture, and infrastructure dependencies, including SaaS platforms and internally developed applications. - Demonstrated ability to build and scale Tier 2 application or production support organizations in complex enterprise environments. - Strong service ownership mindset, balancing customer experience, operational stability, and engineering partnership. - Ability to communicate complex technical concepts to non-technical audiences. - Exceptional verbal and written communication skills. - Strong listening skills, patience, and customer-service orientation. - Proven ability to manage conflict, build consensus, and guide cross-functional teams through complex problem-solving. - Critical thinking with strong analytical and investigative skills. - Ability to remain calm under pressure and meet deadlines during high-severity incidents. - Strategic decision-making aligned with organizational policies and regulatory requirements. - Ability to rapidly assess issues, prioritize response, and coordinate across technical and business stakeholders. Requirements - Experience in IT, Computing, Information Systems, Business Administration, or related field. - Experience in enterprise application environments, including leading or building application support, production support, or SRE-adjacent teams supporting both SaaS and custom-developed applications. - Compliance with HIPAA & Security Requirements regarding protected health information (PHI). Benefits - Medical, dental, and paid vision coverage. - Paid time off and company holidays. - Retirement savings with employer contribution. - Employee wellness resources. - Professional development opportunities. - Flexible work arrangements and employee assistance programs.

• Lead the continuous improvement team and prioritize Safety, Quality, Delivery, Cost, and People losses • Manage location-based CI leaders across all RealTruck locations • Develop realistic/aggressive timetables and expectations for project completion • Conduct regular project reviews and provide technical advice • Act as a change leader in the business • Design and build senior level lean training • Conduct Lean training for employees at all levels • Prepare and present C-Suite and board level reporting metrics and project status updates

• Maintain and monitor the full vendor order pipeline to ensure timely progress and completion. • Monitor the team phone queue and accept inbound calls to assist vendors with questions, updates, or issue resolution. • Conduct outbound calls to vendors and manage incoming vendor inquiries to support active orders. • Ensure accurate fee management and proper documentation for each order. • Confirm vendor compliance with operational requirements. • Send proactive reminders to vendors regarding quality standards, turnaround times, platform or website usage, and other performance expectations. • Collaborate with team members to troubleshoot daily operational challenges affecting vendor performance or order resolution. • Provide suggestions for workflow enhancements, process improvements, and best practices to strengthen overall operational efficiency. • Assist in maintaining consistent communication patterns and service-level expectations across the vendor panel