• Lead the successful implementation and continuous improvement of customer engagement platforms • Manage the Connect product development workload • Identify, strategize, and define new product offerings • Collaborate with product development, architecture, engineering teams, vendors, and IT

Role Description Reporting to the Director, Philanthropy Coordination, the Manager, Philanthropy Coordination is a key cross-functional convener and strategist within the Philanthropy Division, working across UUSA. The role is critical to advancing organization-wide initiatives to drive UUSA’s aspirational goal to consistently reach $1 billion of impact annually. - Partner with the Director to prioritize, convene, facilitate, and project manage the implementation of integrated strategies across Individual Philanthropy, Institutional Philanthropy, and Philanthropy Insight. - Maximize fundraising outcomes, constituent engagement experiences, brand moments, and thought leadership opportunities that support UUSA’s operating and strategic plan. - Execute strategic priorities that align cross-divisionally and intersect with marketing, brand, thought leadership, advocacy, and program spheres. Position Responsibilities - Executing Strategic Initiatives (60%): - Brainstorm, prioritize, and execute intersectional strategies across Philanthropy, Marketing and Communications, Executive Office, Public Affairs, and Programs. - Lead cross-functional coordination to reduce silos across teams and advance shared priorities. - Identify, develop, and implement strategic priorities that advance UUSA’s operating and strategic plan. - Project manage select Philanthropy initiatives and thematic strategies to ensure timely deliverables and accountability. - Lead meetings and strategy sessions to drive consensus and alignment among key stakeholders. - Synthesize and develop processes within Philanthropy to create efficient and streamlined methods for collaboration. - Maximize impact by navigating streamlined information gathering and dissemination in support of philanthropy objectives. - Drive UUSA’s Leadership Team members’ participation in global convenings. - Support strategy development of cross-cutting initiatives or campaigns that advance donor engagement and fundraising opportunities. - Facilitation & Communication (40%): - Serve as the focal point for ad-hoc requests to leverage philanthropy assets for partners or prospects. - Lead the administration of the Philanthropy Division’s emergency activation protocols. - Lead information gathering and capturing of cross-sectoral opportunities across Philanthropy. Qualifications - Bachelor’s degree or equivalent professional experience - Minimum 4 years’ experience in nonprofit fundraising, project management, communications, or related fields - Strong ability to manage multiple priorities, adapt quickly, and navigate change - Ability to think strategically, creatively, and analytically with a desire to innovate - Experience facilitating meetings and collaborating with stakeholders at all levels - Highly organized with strong project management and communication skills - Client-service mindset and strong relationship-building abilities - Proficiency with Microsoft Office; experience with CRM systems (BBCRM preferred) - Familiarity with full-funnel and inclusive philanthropy preferred - Commitment to UNICEF USA’s mission; international development or humanitarian experience a plus

• Provide clinical leadership and oversight for behavioral health care management programs across adult and pediatric populations. • Ensure behavioral health interventions are evidence-based, measurement-driven (e.g., PHQ-9, GAD-7, PROMIS), and aligned with value-based care goals. • Serve as a subject matter expert for complex behavioral health cases, including severe mental illness, inpatient and post-acute behavioral health transitions, crisis intervention, and high-utilization members. • Partner with senior leadership to build & operationalize the CCM behavioral health strategy, specialty care pathways, and program enhancements. • Directly manage and develop a team of behavioral health clinicians, providing coaching, mentorship, and performance management. • Foster psychological safety, clinical excellence, and accountability within a virtual care environment. • Lead onboarding, training, and ongoing clinical education to ensure consistency, quality, and confidence across the team. • Identify skill gaps and partner with leadership to design targeted training and upskilling initiatives. • Oversee day-to-day behavioral health operations, including workload distribution, caseload equity, staffing alignment, and workflow optimization. • Ensure timely access to care, appropriate triage, and escalation for high-risk behavioral health cases. • Collaborate cross-functionally with Utilization Management, Navigation, Product, Clinical Affairs, and Quality teams to ensure integrated, closed-loop care delivery. • Ensure adherence to clinical standards, regulatory requirements, and professional practice guidelines for behavioral health care. • Monitor quality metrics, audit results, and client performance indicators; lead corrective actions and continuous improvement initiatives. • Partner with Quality and Compliance teams to mitigate clinical risk and support audit readiness. • Track and analyze behavioral health performance metrics, including engagement, outcomes, utilization impact, and quality scores. • Use data to inform staffing decisions, workflow refinements, and care model enhancements. • Prepare and present performance insights to senior leadership and client stakeholders as needed.

Role Description Le gestionnaire du réseau de partenaires a pour mandat de favoriser la croissance de l’entonnoir de vente et la génération de revenus en se concentrant sur l’établissement, la gestion et le développement des relations avec les partenaires du réseau, en particulier avec les établissements financiers, ainsi que les comptables et commis comptables canadiens. - Recrutement de nouveaux partenaires - Maintien des relations existantes - Collaboration étroite pour mettre en œuvre des stratégies permettant de générer des pistes et des ventes Responsibilities - Développement du programme: - Définir et établir la structure du programme pour les différents réseaux - Mettre sur pied le programme destiné aux comptables et aux commis comptables - Relancer le programme destiné aux établissements financiers - Recrutement et gestion des partenaires: - Repérer et intégrer de nouveaux partenaires - Élaborer et mettre en œuvre des programmes régionaux de soutien aux partenaires - Mettre au point un plan d’affaires conjoint avec les partenaires - Gestion des relations: - Établir et maintenir des relations solides avec les partenaires - Procéder à des examens réguliers des activités - Gérer rapidement les problèmes et les conflits liés aux partenaires - Génération de pistes et croissance des ventes: - Collaborer avec les partenaires au déploiement de stratégies de mise en marché - Contrôler les activités de vente des partenaires - Soutenir les partenaires relativement à la conclusion des ententes - Soutien aux partenaires et formation: - Offrir aux partenaires des séances de formation et d’intégration - Contextualiser et mettre à jour les documents de soutien - Proposer des programmes de formation continue - Collaboration avec les équipes internes: - Travailler en étroite collaboration avec les équipes des ventes, du marketing et des produits - Transmettre la rétroaction des partenaires - Exécuter des initiatives de comarquage Qualifications - Minimum de cinq années d’expérience en gestion de réseaux de partenaires, en prospection de clientèle ou en ventes - Bilingue en français et en anglais - Aptitude confirmée à dépasser les objectifs de vente - Expérience de travail auprès de clients du secteur des PME au Canada - Solides compétences en matière d’établissement de relations, de négociation et de planification stratégique - Excellentes aptitudes en matière de communication et de collaboration - Maîtrise des outils de gestion des relations avec la clientèle (p. ex., Salesforce) Requirements - 5+ years of experience in channel partner management, business development, or sales - Bilingualism is required for this role (English and French) - Proven track record of exceeding sales targets through channel partnerships - Experience working with Canadian SMB clients - Strong relationship-building, negotiation, and strategic planning skills - Excellent communication and presentation skills - Proficiency with CRM tools (e.g., Salesforce) and partner management software Benefits - Excellent time away from work programs - Comprehensive wellness initiatives - Recognition through competitive pay and benefits - Opportunities for personal and professional growth - Commitment to community impact, including volunteer days