• Provide clinical leadership and oversight for behavioral health care management programs across adult and pediatric populations. • Ensure behavioral health interventions are evidence-based, measurement-driven (e.g., PHQ-9, GAD-7, PROMIS), and aligned with value-based care goals. • Serve as a subject matter expert for complex behavioral health cases, including severe mental illness, inpatient and post-acute behavioral health transitions, crisis intervention, and high-utilization members. • Partner with senior leadership to build & operationalize the CCM behavioral health strategy, specialty care pathways, and program enhancements. • Directly manage and develop a team of behavioral health clinicians, providing coaching, mentorship, and performance management. • Foster psychological safety, clinical excellence, and accountability within a virtual care environment. • Lead onboarding, training, and ongoing clinical education to ensure consistency, quality, and confidence across the team. • Identify skill gaps and partner with leadership to design targeted training and upskilling initiatives. • Oversee day-to-day behavioral health operations, including workload distribution, caseload equity, staffing alignment, and workflow optimization. • Ensure timely access to care, appropriate triage, and escalation for high-risk behavioral health cases. • Collaborate cross-functionally with Utilization Management, Navigation, Product, Clinical Affairs, and Quality teams to ensure integrated, closed-loop care delivery. • Ensure adherence to clinical standards, regulatory requirements, and professional practice guidelines for behavioral health care. • Monitor quality metrics, audit results, and client performance indicators; lead corrective actions and continuous improvement initiatives. • Partner with Quality and Compliance teams to mitigate clinical risk and support audit readiness. • Track and analyze behavioral health performance metrics, including engagement, outcomes, utilization impact, and quality scores. • Use data to inform staffing decisions, workflow refinements, and care model enhancements. • Prepare and present performance insights to senior leadership and client stakeholders as needed.

Role Description Le gestionnaire du réseau de partenaires a pour mandat de favoriser la croissance de l’entonnoir de vente et la génération de revenus en se concentrant sur l’établissement, la gestion et le développement des relations avec les partenaires du réseau, en particulier avec les établissements financiers, ainsi que les comptables et commis comptables canadiens. - Recrutement de nouveaux partenaires - Maintien des relations existantes - Collaboration étroite pour mettre en œuvre des stratégies permettant de générer des pistes et des ventes Responsibilities - Développement du programme: - Définir et établir la structure du programme pour les différents réseaux - Mettre sur pied le programme destiné aux comptables et aux commis comptables - Relancer le programme destiné aux établissements financiers - Recrutement et gestion des partenaires: - Repérer et intégrer de nouveaux partenaires - Élaborer et mettre en œuvre des programmes régionaux de soutien aux partenaires - Mettre au point un plan d’affaires conjoint avec les partenaires - Gestion des relations: - Établir et maintenir des relations solides avec les partenaires - Procéder à des examens réguliers des activités - Gérer rapidement les problèmes et les conflits liés aux partenaires - Génération de pistes et croissance des ventes: - Collaborer avec les partenaires au déploiement de stratégies de mise en marché - Contrôler les activités de vente des partenaires - Soutenir les partenaires relativement à la conclusion des ententes - Soutien aux partenaires et formation: - Offrir aux partenaires des séances de formation et d’intégration - Contextualiser et mettre à jour les documents de soutien - Proposer des programmes de formation continue - Collaboration avec les équipes internes: - Travailler en étroite collaboration avec les équipes des ventes, du marketing et des produits - Transmettre la rétroaction des partenaires - Exécuter des initiatives de comarquage Qualifications - Minimum de cinq années d’expérience en gestion de réseaux de partenaires, en prospection de clientèle ou en ventes - Bilingue en français et en anglais - Aptitude confirmée à dépasser les objectifs de vente - Expérience de travail auprès de clients du secteur des PME au Canada - Solides compétences en matière d’établissement de relations, de négociation et de planification stratégique - Excellentes aptitudes en matière de communication et de collaboration - Maîtrise des outils de gestion des relations avec la clientèle (p. ex., Salesforce) Requirements - 5+ years of experience in channel partner management, business development, or sales - Bilingualism is required for this role (English and French) - Proven track record of exceeding sales targets through channel partnerships - Experience working with Canadian SMB clients - Strong relationship-building, negotiation, and strategic planning skills - Excellent communication and presentation skills - Proficiency with CRM tools (e.g., Salesforce) and partner management software Benefits - Excellent time away from work programs - Comprehensive wellness initiatives - Recognition through competitive pay and benefits - Opportunities for personal and professional growth - Commitment to community impact, including volunteer days

Role Description As a Field Sales Manager, you will be more than a sales representative; you will be a trusted advisor, a community connector, and a champion for small business success. This is your opportunity to drive real impact by offering meaningful solutions to entrepreneurs who are building the backbone of our economy. You will help business owners navigate challenges, save money, and grow stronger, one conversation at a time. - Generate leads through cold calling, referrals, walk-ins, and community networking. - Manage your territory like your own business, building and maintaining relationships with both prospects and existing members. - Meet with business owners, understand their needs, and refer them to CFIB’s services. - Become a subject-matter expert and stay informed about our resources, business issues, and policy updates impacting SMBs. - Represent an organization that business owners trust and seek for guidance. Qualifications - Outgoing and persuasive: a natural relationship builder who thrives on face-to-face interaction. - Sales-driven: lives for the chase, loves closing deals, and takes pride in exceeding targets. - Entrepreneurial mindset: takes ownership of work and treats territory like a business. - Empathetic and solution-oriented: listens before pitching and loves solving problems. - Resilient and optimistic: rejection doesn’t faze you; it fuels your fire. Requirements - 2+ years of sales, business development, or customer-facing experience. - Experience working with small businesses is a strong asset. - A valid driver’s license and access to a reliable vehicle. - Strong communication, time management, and organizational skills. Benefits - Training & Mentorship: Paid comprehensive training program and continuous coaching. - Uncapped Earning Potential: Performance rewarded through commissions and bonuses. - Benefits: Health and wellness coverage, monthly expense allowance, LinkedIn learning, and more. - Employee Discounts: Preferred employee discounts via CFIB partners. - Work-Life Balance: Monday to Friday schedule with flexibility and autonomy. - Be Part of Something Bigger: Join a mission-driven organization that advocates for business owners.

• Develop and manage multi-channel outreach campaigns • Create personalized education materials and automated communication strategies • Lead patient journey mapping initiatives • Optimize first-call resolution models • Address and resolve patient complaints and concerns • Support hiring, training, and management of a team of patient outreach coordinators • Conduct regular call audits and quality reviews • Review quality management frameworks • Train and mentor staff on patient interaction protocols • Work with product and clinical leadership to improve patient outreach workflows • Monitor and report on key engagement and operational metrics