Role Description Gypsy Collective is looking for a VIP Account Manager to manage and grow relationships with high-value players. We are looking for a proactive and client-oriented professional who can deliver a personalized experience, build long-term loyalty, and effectively drive player retention. - Manage an assigned portfolio of VIP players; - Build and maintain strong, long-term relationships with high-value clients; - Provide personalized communication based on player preferences; - Ensure a high level of player satisfaction and engagement; - Work with active and dormant VIP players: communication, reactivation, and retention (via LiveChat, email, Telegram, WhatsApp, and phone calls); - Provide personalized support for high-value clients, including assistance, bonus offers, and consultations; - Offer personalized bonuses and reload promotions within the approved VIP matrix; - Analyze player activity: deposits, bets, win/loss, frequency, and average bet size; - Handle big wins and big losses with a professional and client-oriented approach; - Collaborate with support, loyalty, anti-fraud, and payments teams to promptly resolve VIP requests; - Identify signs of risky or problematic player behavior; - Escalate relevant cases when necessary; - Follow Responsible Gaming and compliance guidelines. Qualifications - 1+ years of experience as a VIP Manager / VIP Support / Customer Retention Specialist (iGaming, betting, crypto); - Proven experience in one-on-one communication with VIP clients (chat / messengers); - Strong objection-handling and retention skills; - Understanding of bonus mechanics and ability to use them effectively: knowing which bonuses to offer and in what situations to retain clients and increase their activity; - Proficiency with Telegram, WhatsApp, LiveChat, CRM systems; - Basic understanding of key metrics: Deposit, GGR, LTV, Retention, Hold; - Strong written and verbal communication skills; - English level: B2+ (required); - Fluent in Ukrainian; - Schedule: 2/2 – 12-hour shifts (day / night). Benefits - Flexible payment options: choose the method that works best for you. - Tax assistance included: we handle part of your taxes and provide guidance on the local setup. - Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care. - Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us. - Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more. - Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage. - Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow. - Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

• Develop and grow EDCO’s retail business in Greece, Serbia, North Macedonia, Kosovo and Albania • Build and maintain a strong network within the retail landscape (food and non-food) in the Balkan region • 40% relationship management, strengthening partnerships with existing clients • 60% new business development, acquiring new retail customers and expanding market presence • Initiate and manage customer-specific promotions and commercial proposals • Project-based sales of displays, planograms, and private label solutions • Prepare, negotiate, and follow up on quotations in close cooperation with internal teams • Analyze historical sales data to optimize and personalize product assortments for customers • Collaborate intensively with marketing, purchasing, and supply chain departments • Represent EDCO at international trade fairs and during tender processes

• You achieve annual sales objectives • You participate in strategic planning for managed accounts • You drive operational efficiencies and high performance through the use of Fortive Business System tools • You use daily management routines to track performance and drive actions • You track competitive movements and provide market intelligence updates

• Du bist zentraler Ansprechpartner für ausgewählte ERP-Bestandskunden und gestaltest aktiv deren Weiterentwicklung. • Du steuert die strategische Entwicklung Deiner Kunden und baust nachhaltige Beziehungen auf. • Durch gezielte Identifikation von Potenzialen entwickelst Du neue Umsatzchancen und führst diese von der Angebotserstellung bis zum Abschluss. • Im direkten Austausch mit dem Management unserer Kunden analysierst Du Anforderungen und treibst die kontinuierliche Verbesserung der Kundenzufriedenheit voran. • Mit internen Fachbereichen und Sales Experts arbeitest Du eng zusammen, um optimale Lösungen für Deine Kunden zu realisieren. • Du stellst Proalpha überzeugend auf Veranstaltungen und bei Kunden vor und machst komplexe Inhalte verständlich greifbar.