• Support weekly pipeline reviews and forecasting cadences • Maintain sales dashboards for bookings, pipeline coverage, win rates, and activity • Help drive CRM adoption and opportunity hygiene • Support lead-to-opportunity workflows and routing logic • Assist with territory assignments and commercial process improvements • Provide operational support to commercial leadership and reps • Partner with Deal Desk and Finance to support quote-to-cash workflows • Ensure opportunity data accuracy for pricing, approvals, and contracts • Build reporting on deal velocity, approvals, and revenue performance • Help identify bottlenecks in deal flow and recommend process improvements • Support revenue tracking and post-close reporting • Produce recurring reports on pipeline, bookings, revenue, renewals, and performance • Support executive and leadership reporting • Deliver ad hoc analysis to identify trends, risks, and opportunities across the funnel • Partner cross-functionally with Sales, Marketing, Customer Success, and Finance on reporting needs

• Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations • Proactively identify gaps that operational and tactical plans and/or technology can resolve • Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.) • Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality • Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement • Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries • Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way • Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements • Document decisions and approved language in a knowledge repository • Respond to internal and external questions and inquiries on assigned tasks and projects • Contribute to, and participate in, group meetings with clients and stakeholders • Apply project management rigor/processes to address issues as and when they arise

• Develop and maintain operational plans, guidance documents, instructions, and standard operating procedures as well as public-facing and CMS-internal documents to support program operations • Proactively identify gaps that operational and tactical plans and/or technology can resolve • Communicate with our team and all stakeholders (e.g., client, sub-contractors, contractors, etc.) • Solve complex challenges in a timely and appropriate manner with minimal management oversight and attention to quality • Analyze healthcare and application data as well as technical documents using spreadsheets or other analytical tools to track applications, identify trends, and/or identify areas for improvement • Research, learn, and apply relevant policy, guidance, and regulations to respond to inquiries • Utilize various information systems to perform validation and verification of data by comparing and analyzing from multiple sources and reporting findings in a meaningful way • Communicate with systems development experts to maintain tools and applications used to fulfill project requirements; conduct testing of system requirements • Document decisions and approved language in a knowledge repository • Respond to internal and external questions and inquiries on assigned tasks and projects • Contribute to, and participate in, group meetings with clients and stakeholders • Apply project management rigor/processes to address issues as and when they arise

• Serve as the day-to-day client contact for your book of business • Own proactive communication: campaign updates, performance flags, renewal conversations • Translate client feedback into clear internal briefs • Maintain fast response times as we scale • Write creative briefs that minimize revision cycles • Build and refine intake processes that surface client requirements early • Track campaign timelines and flag delays before they become client-facing problems • Coordinate internal review workflows across creative and distribution teams • Build relationships with manual distribution pages: identify partners, negotiate CPMs, manage a lightweight CRM • Develop a UGC creator network across verticals and run Vyro-branded campaigns • Contribute strategic perspective to pitch meetings beyond standard service offerings