• Ensure strict HIPAA-compliant confidentiality with all client-related data • Build and oversee A/R team to manage assigned accounts and mitigate AR backlog • Oversee QA manager & work closely with QA team to improve program and processes developed for RCM team across functions • Assist in developing strategic plans/programs to enhance RCM functionality to exceed the goals/objectives assigned to the RCM team. • Delineate, define, and streamline functional activities, ensuring maximum utilization of all resources in the US and India. • Travel to India to meet with the team at least twice a year. • Assist in identifying, analyzing, and addressing challenges and/or breakdowns in the processes across the RCM Team • Oversee Vendor productivity and performance, including management of procedures and workflows • Make recommendations to Rethink leadership to address and improve our customer’s experience. • Aid in account escalations from management and clients to ensure a timely resolution is reached & communicated when needed • Assist in monitoring/updating project plans surrounding key initiatives for the RCM team and assure deadlines/goals are being met • Assist in monitoring/updating internal and external reporting requirements. • Regularly provide VP of Revenue Cycle Management with status updates including account escalations, weekly KPI reporting, staffing concerns and quality assessments • Assist in the development and execution of growth strategy initiatives (e.g. Integrated Billing system roll-out, acquisition integration) to achieve RCM revenue targets • Evaluate Vendor performance, provide feedback and deliver/monitor action plans • Identify and implement process improvements and workflow automation of RCM functions • Interview candidates, as needed • Other special projects/assignments as needed

• In this role, you will set the direction for how Apollo uses AI and automation within our support platform, own the execution of that strategy, and drive adoption across the org. • You will have full ownership over our Intercom platform, AI agent configuration, and the workflow automation layer that sits beneath it. • You influence adjacent team roadmaps, set direction for your area, and operate without day-to-day guidance. • If you thrive in ambiguous, high-impact environments and want to own a critical piece of how we serve our customers, we would love to hear from you. • Serve as the primary internal expert for Intercom, owning platform architecture, enhancements, troubleshooting, and strategic roadmap input. • Analyze user behavior and engagement data to surface opportunities for proactive outreach, delivering the right support touchpoint at the right moment in the customer journey. • Continuously analyze support performance metrics and processes, translating data into concrete process improvements and automation investments.

• Aufbau und Pflege von nachhaltigen Kooperationen mit Pflegeeinrichtungen in verschiedenen Versorgungsbereichen (stationär, ambulant, pädiatrisch, psychiatrisch) in der apm Süd • Planung und Durchführung von Informationsveranstaltungen • Öffentlichkeitsarbeit und Netzwerkarbeit • Zusammenarbeit mit dem bpa zur Kooperationspartnerakquise • Vertragsmanagement und Abstimmung mit der Landesgeschäftsführung

Title: Director of Clinical Operations Job Description: Your future role at a glance Location: Remote with travel Department/Specialty: Clinical Operations Schedule: Full-time Salary: $142,936.00 - $201,792.00 per year Eligible for annual bonus incentive Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you'll make an impact in this role Oversee operational effectiveness across multiple facilities. Ensure all quality metrics, compliance standards, and performance goals are met. Drive initiatives that support high-quality, cost-effective care and foster a culture of continuous improvement and excellence. - Develop and implement data-driven strategies to improve performance metrics and achieve organizational goals. - Create goals and standards consistent with clinical, administrative, legal, and ethical requirements of the organization. Establishe and enforce policies and procedures that align with organizational objectives and regulatory requirements. - Conduct regular quality control assessments and implement improvements to optimize clinical and operational functions. - Integrate and coordinate services across facilities to fulfill contractual obligations and ensure consistent service delivery. - Cultivate professional development and talent management strategies to support a high-performing workforce. Lead and mentor facility leadership teams, providing guidance and support to elevate care quality and operational success. What minimum requirements you'll need Licensure / Certification / Registration: - Registered Nurse obtained prior to hire date or job transfer date required. - BLS Provider preferred. American Heart Association or American Red Cross accepted. Education: - High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. What additional preferences we're seeking - Minimum 2 years of leadership experience in Multi site Skilled Nursing Facilities (SNF), particularly with short-term rehab programs - Experience with assisted living and memory care is a plus - Up-to-date knowledge of SNF regulations and compliance requirements Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.