Job Closed

This listing is no longer active.

Apollo.io logo
Apollo.io

Helping sales teams find their ideal buyers and convert them into customers.

Support Operations Manager

OperationsOperationsFull TimeRemoteSeniorTeam 51-200Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

87 days ago

Salary

$138K - $199K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishApollo

Job Description

Support Operations Manager

Apollo.io

• In this role, you will set the direction for how Apollo uses AI and automation within our support platform, own the execution of that strategy, and drive adoption across the org. • You will have full ownership over our Intercom platform, AI agent configuration, and the workflow automation layer that sits beneath it. • You influence adjacent team roadmaps, set direction for your area, and operate without day-to-day guidance. • If you thrive in ambiguous, high-impact environments and want to own a critical piece of how we serve our customers, we would love to hear from you. • Serve as the primary internal expert for Intercom, owning platform architecture, enhancements, troubleshooting, and strategic roadmap input. • Analyze user behavior and engagement data to surface opportunities for proactive outreach, delivering the right support touchpoint at the right moment in the customer journey. • Continuously analyze support performance metrics and processes, translating data into concrete process improvements and automation investments.

Job Requirements

  • 5+ years in Support Operations, GTM Ops, Revenue Operations.
  • 3+ years of hands-on experience with a support tech stack; direct Intercom experience a plus.
  • Proven track record of building and optimizing AI chatbots or automated customer interaction flows, with measurable impact on resolution or deflection rates.
  • Experience integrating support tools with adjacent platforms including CRMs, quality assurance tools, knowledge base systems, and workforce management systems.
  • Experience with automation tools (Zapier, N8N) a plus.

Benefits

  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year
  • flex PTO
  • parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits

Related Categories

Related Job Pages

More Operations Jobs

Part TimeRemoteTeam ,H1B No Sponsor

• Aufbau und Pflege von nachhaltigen Kooperationen mit Pflegeeinrichtungen in verschiedenen Versorgungsbereichen (stationär, ambulant, pädiatrisch, psychiatrisch) in der apm Süd • Planung und Durchführung von Informationsveranstaltungen • Öffentlichkeitsarbeit und Netzwerkarbeit • Zusammenarbeit mit dem bpa zur Kooperationspartnerakquise • Vertragsmanagement und Abstimmung mit der Landesgeschäftsführung

Germany
Full TimeRemoteTeam 10,001+

Title: Director of Clinical Operations Job Description: Your future role at a glance Location: Remote with travel Department/Specialty: Clinical Operations Schedule: Full-time Salary: $142,936.00 - $201,792.00 per year Eligible for annual bonus incentive Life at Ascension: Where purpose meets opportunity Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter. Benefits that help you thrive - Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options - Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance - Time to recharge: pro-rated paid time off (PTO) and holidays - Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning - Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources - Family support: parental leave, adoption assistance and family benefits - Other benefits: optional legal and pet insurance, transportation savings and more Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process. How you'll make an impact in this role Oversee operational effectiveness across multiple facilities. Ensure all quality metrics, compliance standards, and performance goals are met. Drive initiatives that support high-quality, cost-effective care and foster a culture of continuous improvement and excellence. - Develop and implement data-driven strategies to improve performance metrics and achieve organizational goals. - Create goals and standards consistent with clinical, administrative, legal, and ethical requirements of the organization. Establishe and enforce policies and procedures that align with organizational objectives and regulatory requirements. - Conduct regular quality control assessments and implement improvements to optimize clinical and operational functions. - Integrate and coordinate services across facilities to fulfill contractual obligations and ensure consistent service delivery. - Cultivate professional development and talent management strategies to support a high-performing workforce. Lead and mentor facility leadership teams, providing guidance and support to elevate care quality and operational success. What minimum requirements you'll need Licensure / Certification / Registration: - Registered Nurse obtained prior to hire date or job transfer date required. - BLS Provider preferred. American Heart Association or American Red Cross accepted. Education: - High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management. What additional preferences we're seeking - Minimum 2 years of leadership experience in Multi site Skilled Nursing Facilities (SNF), particularly with short-term rehab programs - Experience with assisted living and memory care is a plus - Up-to-date knowledge of SNF regulations and compliance requirements Equal employment opportunity employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. Fraud prevention notice Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system. E-Verify statement Employer participates in the Electronic Employment Verification Program. Please click here for more information.

Kansas
$142.9K - $201.8K / year
Full TimeRemoteTeam 501-1,000H1B No Sponsor

• The Operations Coordinator helps power Watson Institute’s People & Operations Team, ensuring the seamless day-to-day functioning of core operational systems. • This role reports to the Associate VP of Operations and supports Talent, Financial, and IT operations. • Support and execute key components of Watson Institute’s hiring process and talent pipeline, setting the standard for the best candidate experience across the impact space. • Manage timely and professional communication with candidates throughout the hiring process, ensuring consistent updates and a positive candidate experience at every stage. • Support the Operations Manager in maintaining the applicant tracking system (ATS). • Support and execute day-to-day financial operations, ensuring accuracy and timely processing across the team. • Optimize Watson Institute’s core systems infrastructure, with a primary focus on Google Workspace Admin.

Colorado + 4 moreAll locations: Colorado | District Of Columbia | Florida | Maine | Maryland
$60K - $65K / year

Role Description We are looking for an experienced Digital Sales Operations Lead on a contractor basis to own and optimise the sales systems, data processes, and operational workflows that underpin our wholesale and digital trading performance. This is a senior operational role that blends strong technical capability with commercial acumen. You will play a critical part in scaling our wholesale partnerships globally, ensuring our key accounts are supported through accurate data management, efficient order processing, and trading optimisation. Key Responsibilities - Strategic & Operational Leadership - Own the end-to-end wholesale sales operations function across digital and key accounts - Partner with the Interim Head of Wholesale to develop and deliver operational strategies aligned with business growth priorities - Manage and coach a South Africa-based Sales Operations Support contractor, ensuring effective day-to-day collaboration and task delegation - Act as systems owner for all sales and order management tools, maintaining data accuracy, reporting integrity, and process efficiency - Systems, Data & Reporting - Own, maintain, and optimise systems supporting wholesale operations including order management, customer databases, and product information platforms - Ensure seamless product data setup and digital asset management across all wholesale partners - Develop and maintain sales performance reporting, providing clear data visibility to the wider business - Collaborate with Tech, Finance, and Operations teams to troubleshoot, implement, and monitor sales systems including Shopify, Mirakl, and DSCO - Trading & Account Support - Support wholesale trading relationships by ensuring timely and accurate setup of products, orders, and assets across partner systems - Liaise directly with digital retail partner teams to resolve data, logistics, or process issues promptly - Support the preparation and execution of seasonal sales assets including line lists and design decks - Cross-functional Collaboration - Build strong working relationships across Product, Merchandising, Logistics, Finance, and Brand teams to ensure alignment on trading activities and data flow - Serve as the operational link across wholesale processes, ensuring clear communication and accountability - Continuous Improvement - Identify and implement opportunities to automate and streamline wholesale operations, particularly through offshore support - Champion best practices in system use, reporting, and workflow design - Support digital transformation initiatives within the commercial function Qualifications - Proven experience in a wholesale or sales operations role within retail, fashion, or consumer goods - Strong understanding of digital wholesale models and B2B trading platforms - Demonstrable experience managing or implementing sales systems and processes, particularly DSCO, Mirakl, and/or Shopify - Direct exposure to trading with major UK retail partners such as NEXT, M&S, and JLP - Experience managing or coordinating offshore or remote teams (nice to have) Requirements - Highly proficient in data management, analysis, and reporting using Excel and/or Google Sheets - Confident influencing cross-functional teams and external partners - Exceptional attention to detail with the ability to manage multiple priorities simultaneously - Project management or process improvement Personal Attributes - Analytical, systems-focused, and solutions-oriented - Self-motivated with a strong sense of ownership and accountability - Adaptable and resilient in a fast-paced, high-growth environment - Collaborative by nature with a drive to improve ways of working - Passionate about efficiency, accuracy, and commercial performance - Genuine interest in children's apparel, eCommerce, and brand growth

South Africa