• Build AI visibility: You will develop the AI visibility of our clients' shops from the ground up • Content lifecycle management: You will be responsible for the ongoing content lifecycle of client projects • Conduct workshops independently: You will plan, lead, and document workshops with our clients • Document client progress: You will maintain workflows, guidelines, and processes • AI shop analyses and optimizations: You will perform AI and shop analyses and proactively initiate measures for GEO, content, and feed optimization • Sprint planning and task management: You will plan and maintain sprints in close coordination with your team • Data management: You will keep client folders up to date and ensure orderly and efficient work practices • Support Shopify team: You will be the internal point of contact for all AI and GEO questions regarding client shops

• Act as an advisor to our customers this can take different forms. They might not know what the right course of action is or even have an problem they don’t know the answer to. • With your broad eCom expertise and wide knowledge of what is working across Klar customers, you advise them on the right course of action. • Create data audits for customers you dive deep into the customers data and uncover patterns and insights that they might have missed, present your finding and suggest ways to improve their business. • Shape the development of our product as you help customer solve their problems, you know exactly how our product needs to improve. • As part of is role you will work closely with our product teams to shape the roadmap, define features and be involved in the QA process of new feature to ensure that they hit the mark.

• Collaborating closely with the Senior Project Manager and the eCommerce team to capture and analyze business needs for assigned projects • Assessing the business impact of requirements and detailing the As-Is and To-Be processes for each project • Identifying measurable advantages for each project and guaranteeing they align with the strategic objectives of the eCommerce roadmap • Coordinating User Acceptance Testing (UAT) and addressing issues to ensure project requirements are met flawlessly • Building positive relationships with key business team members to ensure effective collaboration • Engaging effectively across all teams within LGC IT and Standards business units

• Develop and manage go-to-market strategies for new products, product extensions, and feature launches. • Translate product and business strategy into clear marketing plans, messaging frameworks, and launch timelines. • Partner with the SVP of Marketing to define positioning, messaging, and launch narratives. • Own cross-functional launch planning and coordination across marketing, product, operations, and patient services. • Manage launch timelines and ensure marketing deliverables stay aligned with overall product and operational readiness. • Coordinate deliverables across marketing teams including creative, brand, copy, lifecycle marketing, and digital marketing. • Conduct market analysis, competitive research, and customer insights to inform product positioning and growth opportunities. • Identify market opportunities and help translate insights into actionable product or messaging recommendations. • Track launch performance and conduct post-launch analysis, identifying opportunities to optimize messaging, positioning, or growth strategy. • Support the evaluation of new product ideas or business opportunities by grounding concepts in market research, data, and customer insights. • Participate in founder and leadership discussions related to new initiatives and ensure key strategic decisions are translated into actionable plans.