Title: NWEA Renewals Specialist Location: US ShiftType: Regular Full-Time Job Description: HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K–12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students’ potential and extend teachers’ capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com Job Title: Renewals Specialist Location: Remote Position (US) What you’ll do: The Renewals Specialist plays an integral role in the continued success of the district partners served by NWEA. Through effective collaboration with the Sales Team and Customer Success Partners, the Renewal Specialist is responsible for managing all renewal opportunities assigned to them. The Renewals Specialist engages direction with customers to renew and expand digital licenses and professional learning services, driving towards achievement of company sales objectives. Working in Partner Accounts, the Renewals Specialist will be responsible for the following primary duties: - Coordinating outreach and cost proposal activities related to a customer’s annual renewal cycle. - Identifying expansion opportunities and collaborating with Account Managers to close expansion opportunities. - Using effective case management methods to assure customer accounts and activities are prioritized appropriately. - Collaborating with other customer-facing teams to support a successful customer experience. - Using available resources to maintain accurate knowledge of the customer’s account history, departmental and enterprise processes, and key issues for each account. - Proactively preparing cost proposals and updating opportunities in SFDC to ensure data is accurate, timely, and actionable. - Identifying data inaccuracies and escalating for correction. - Establishing positive and successful relationships with internal partners and stakeholders - Responding to customer requests and concerns with appropriate timeliness; this may include providing new or revised quotes, directing them to other company resources, or receiving orders. - Providing timely and complete information needed for all stakeholders to perform effectively in the territory. - Communicating with customers and internal stakeholders in a professional, credible, and timely way, using available communication tools. - Documenting work in Salesforce.com. - Working independently and as part of a team to achieve results. What you’ll need: - Understanding of sales and subscription renewal business. - Experience or familiarity with SaaS, Education Technology, or Customer Service industries. - Ability to manage customer accounts in variable stages of renewal. - High degree of attention to detail. - Proven ability to use multiple sources of data to inform proposal or decision. - Ability to work successfully with multiple teams to accomplish a common goal. - Ability to work in a typical office environment; work is primarily sedentary, requiring extensive use of a computer. - Visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. - Travel up to 10% of the time. Education and Experience: - Bachelor’s degree or equivalent experience within a Saas organization. - Minimum 2 years’ experience with sales or subscription renewals, with a proven record of achieving sales quota. - Educational/Technology sales experience are desirable. - Proficient in MS Office, SFDC and Gainsight and CRM (Customer Relationship Management) Software. Salary Range - $45-$50K (paid hourly + incentives) We encourage you to apply as soon as possible. The posting may be available past this date but is not guaranteed. HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.

Role Description Como Especialista en Atención y Reservas de Viajes, tendrás un papel clave acompañando a nuestros clientes desde el momento en que reservan hasta que regresan a casa. Serás el puente entre sus sueños de viaje y un servicio excepcional. Responsabilidades principales - Responder de manera rápida y profesional a las consultas de los clientes por correo electrónico, teléfono o plataformas de mensajería. - Asistir en reservas, cambios, cancelaciones y solicitudes especiales. - Brindar información precisa sobre destinos, documentos de viaje y políticas de la agencia. - Hacer seguimiento a los clientes para confirmar detalles del viaje y su satisfacción. - Manejar inquietudes o quejas con empatía y habilidades para resolver problemas. Qualifications - Excelentes habilidades de comunicación escrita y verbal. - Experiencia previa en servicio al cliente (idealmente en turismo o hospitalidad). - Persona organizada, proactiva y detallista. - Facilidad para aprender nuevas plataformas y sistemas de reservas. - Pasión por los viajes y por ayudar a otros a planificar experiencias únicas. Benefits - Trabajo 100% remoto con horarios flexibles. - Oportunidades de crecimiento dentro de la agencia. - Descuentos exclusivos y beneficios en viajes. - Ambiente de equipo colaborativo y capacitaciones continuas.

Role Description As a Dispatch Coordinator with a sales focus, you’ll play a critical role in ensuring legal documents are delivered quickly and accurately while driving customer value and revenue. You’ll claim, dispatch, and complete jobs in a timely manner, coordinating and communicating frequently with process servers and internal partners to keep operations running smoothly. We are seeking a fast-paced, customer-facing candidate who thrives in a metrics-driven environment and brings dispatch experience along with a sales mindset. If you love a good challenge and energize others with your enthusiasm to succeed, we want to hear from you! Location: Remote, Indiana-based Key Responsibilities - Monitor Skye (internal application) task board to identify aging unclaimed jobs; identify a server to claim the job by reaching out to the primary server and nearby servers using Skye, the map, and tools such as text, phone, and email. - Identify jobs that cannot be claimed due to missing customer information (e.g., county or zip code, missing server names on orders) and work to resolve or escalate. - Resolve blockers and escalate to teams as needed; monitor and report trends in stuck jobs and provide timely escalation when issues recur. - Review unclaimed zip codes in assigned states and collaborate with servers in the county to claim areas or understand why coverage is lacking; escalate findings to the regional recruiter as appropriate. - Notify recruiters of locations needing additional coverage due to volume spikes, unclaimed zip codes, use of offline vendors, continued dispatch to sheriff, or poor performance of local servers. - Maintain proactive, customer-facing communication to manage expectations, ensure satisfaction, and promote renewal opportunities. - Collect and share customer feedback with Sales and Operations to improve proposals, service levels, and overall customer experience. - Maintain accurate documentation and notes in internal systems; ensure data quality to support sales insights and operational decisions. - Achieve and monitor KPIs related to on-time claim/dispatch rates, aging statuses, response times, customer satisfaction, and revenue opportunities identified. - Contribute to continuous process improvements to reduce cycle times and increase efficiency. Qualifications - 1–2 years of experience in dispatching, customer service, operations coordination, or a similar fast-paced, communication-heavy role. - Strong organizational skills with the ability to manage high-volume tasks and shifting priorities. - Excellent verbal and written communication skills. - Ability to analyze information, identify roadblocks, and escalate issues appropriately. - Comfortable navigating digital tools, internal platforms, and map-based systems; experience with CRM or sales/ops tools is a plus. - Proven ability to work independently while contributing to team goals; reliable, consistent, and able to follow established processes with high accuracy. - Sales-mindedness: comfort with cross-selling/upselling, ability to recognize revenue opportunities, and collaborate effectively with Sales. - Customer-facing demeanor with a proactive, problem-solving approach; remains calm under pressure. - Ability to work in a remote environment with self-discipline and strong time-management skills. Benefits - Health, Dental, Vision insurance - 401(k) with company matching - Paid time off - 7 Paid company holidays - 4 Floating holidays per-year - Life Insurance and AD&D Insurance - Long Term Disability - Health Care Reimbursement Flexible Spending Account - Dependent Care Flexible Spending Account - EAP (Employee Assistance Program) - Pet Insurance Starting Pay $15.00 - $20.00 per hour-depending on experience Schedule Full-time, Monday through Friday 8am-5pm CST

Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position, open to candidates located in South Africa. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Qualifications - 1+ years of experience in sales, customer service, or a similar role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues. - Strong organizational skills and attention to detail. - Experience with a CRM system is preferred. - Ability to multitask and prioritize competing demands in a fast-paced environment. - Positive attitude, self-starter, and team player. Requirements - Handle refunds and client retention, addressing billing inquiries and managing overdue accounts. - Provide administrative support to the sales team, including managing calendars and scheduling appointments. - Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues. - Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices. - Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations. - Maintain accurate and complete customer records in CRM systems and other databases. Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Company Description - Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. - Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company. - A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.