Role Description ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team. This is a full-time remote position, open to candidates located in South Africa. This job is for you if you are: - Confident and Assertive: You are fearless in handling demanding clients and can de-escalate situations quickly and effectively. - A Problem Solver: You can efficiently resolve billing issues and overdue accounts, ensuring client satisfaction and retention. - Highly Organized: You have strong organizational skills and pay attention to detail, which is crucial for managing calendars and maintaining accurate records. - A Strong Communicator: You excel at phone and email communication and are capable of building strong relationships with customers and colleagues. - Tech-Savvy: You are experienced with CRM systems and can easily navigate various business tools. Qualifications - 1+ years of experience in sales, customer service, or a similar role. - Excellent phone and email communication skills, with the ability to build strong relationships with customers and colleagues. - Strong organizational skills and attention to detail. - Experience with a CRM system is preferred. - Ability to multitask and prioritize competing demands in a fast-paced environment. - Positive attitude, self-starter, and team player. Requirements - Handle refunds and client retention, addressing billing inquiries and managing overdue accounts. - Provide administrative support to the sales team, including managing calendars and scheduling appointments. - Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues. - Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices. - Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations. - Maintain accurate and complete customer records in CRM systems and other databases. Benefits - Competitive Salary and Bonuses: We value your dedication and expertise, offering a competitive salary and performance-based bonuses. - Exciting Benefits: Enjoy gym membership reimbursements, mental health benefits, generous vacation allowance, and free access to all our courses. We believe in continuous learning, both for our customers and our team. - Remote Work: The freedom to work remotely, crafting a work-life balance that fits your personal needs. - Collaborative Work Environment: Join a team of passionate, like-minded individuals. At ELVTR, collaboration isn't just a buzzword; it's how we grow, innovate, and excel together. Company Description Innovative and Positive Culture: Join a team of passionate individuals driven by a common vision. - Growth Opportunities: At ELVTR, we believe in nurturing talent and providing abundant opportunities for professional development. In fact, 100% of our senior managers have been promoted to executive roles within the company. - A Mission You Can Be Proud of: Be part of a brand that stands for quality, innovation, and inspiring education. Be part of a company that’s changing the face of online education, connecting students with top-tier executives.

• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts. • Provide administrative support to the sales team, including managing calendars and scheduling appointments. • Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues. • Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices. • Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations. • Maintain accurate and complete customer records in CRM systems and other databases.

• Handle refunds and client retention, addressing billing inquiries and managing overdue accounts. • Provide administrative support to the sales team, including managing calendars and scheduling appointments. • Respond to customer inquiries, providing exceptional customer service and ensuring timely resolution of issues. • Collaborate with the sales team to ensure accurate and timely delivery of customer proposals and invoices. • Coordinate with cross-functional teams in marketing, finance, and operations to ensure smooth sales operations. • Maintain accurate and complete customer records in CRM systems and other databases.

Role Description As a Social Services Specialist in the Best Benefits service line, you will play a key role in helping members access Long-Term Care through in-home or community-based resources. Your responsibilities include: - Coordinating appointments and referrals - Providing ongoing support and follow-up throughout the application process - Handling both outbound and inbound calls - Using screening tools to assess eligibility - Guiding qualified members step-by-step through the application and waiver process Qualifications - 1+ years of experience working in a professional office & fast-paced environment - 1+ year working in Customer Service Center - At least one year of health care experience desired - High School Diploma or GED equivalent - Experience preferred in one of the following areas: Business, customer service, Social Services, work with diverse populations; case management - Basic knowledge of Medicaid and Long Term Care - Knowledge and comfort engaging individuals of diverse cultural and ethnic backgrounds - Basic knowledge of issues and challenges faced by underserved and vulnerable populations - Proficient skills with MS Office and Windows operating system - Phone system utilization - Strong Literacy (grammar, spelling, math) Requirements - Contact individuals regularly and clarify any and all gathered eligibility data for Long Term Care In Home or Community based resources - Obtain verbal authorization to represent and assist with all necessary documentation/verifications - Mail forms to members to process cases appropriately - Advise members and members of program time limitations and ensure deadlines are met - Follow up with the appropriate government agency on status of application - Overcome objections to appropriately complete the application - Leverage technology and account processing workflows; maintain data integrity with accurate and concise documentation in Centauri’s systems - Foresee what needs to be done with all accounts and take appropriate action to secure eligibility until all methods are exhausted - Schedule appointments with external agencies - Maintain positive professional relationships with members, agencies, and clients - Contact providers and assist with ensuring documentation is sent to the appropriate agency - Communicate with members via phone, clarifying the details of our services and properly setting expectations for process and communication to ensure member understanding - Follow established workflow for member follow-up contact to determine outcome and resolution of member application - Document all member contact in Centauri Health Solutions database - Perform miscellaneous clerical tasks; promptly take and return all calls; answer questions regarding the waiver process; complete other duties as assigned - Ensure member satisfaction through scheduled follow-up contact - Manage a high volume of outbound/inbound phone calls - Manage weekly scheduled queue shifts Benefits - Comprehensive medical, dental, vision, and prescription coverage - Wellness program supporting overall well-being - Company-paid basic life and AD&D insurance - 401(k) plan with company match - Tuition reimbursement opportunities - Paid time off for vacation and illness - Six paid company holidays - Floating holiday - Company-paid training and computer equipment - Performance-based bonus program - Paid time off for volunteer activities - Employee referral bonus program - Career development and training opportunities, including leadership growth