• Prioritize continuous learning, sharing acquired knowledge with the team in a collaborative manner; • Contribute to the development of scopes, product structuring, and definition of technologies and architectures; • Actively participate in technical meetings, collaborating in the discussion and decision-making regarding technologies and solution architectures; • Ensure that all developed solutions are production-ready, meeting the company's quality standards and best practices.

• Partner with the Head of Strategy, President, CFO, and Leadership Team to develop the Long-Range Plan and Annual Operating Plan, ensuring Tech and AI Roadmaps align to strategy, and track in-year progress against core initiatives and KPIs • Support the development of a multi-year Real Estate strategy grounded in analytical rigor, customer insights, and brand positioning—track the pipeline and lease renewals, partner with Finance on new lease proformas, review lease terms, and lead communications with construction and store operations teams • Drive strategic and analytical rigor across functions such as Merchandising category-level LRPs, Store Ops P&L dashboarding, and Digital customer journey mapping • Partner cross-functionally to build the growth strategy and execution roadmap for expanding service offerings including cooking classes, knife sharpening, and registry • Build business cases, analyze company, customer, and external data, assess consumer insights and competitive benchmarks, and create key decision dashboards to support critical business decisions • Identify key consumer, competitive, vendor, and market trends and translate insights into actionable go-to-market implications and recommendations • Enhance the effectiveness and efficiency of the President and Leadership Team through ad hoc support—board decks, partnership presentations, townhall materials, survey analysis, and project management

• Manage Rollout Process: Oversee the entire rollout process, ensuring that all aspects are executed smoothly and efficiently. • Monitor Progress: Continuously track the progress of the rollout, identifying and addressing any issues or delays promptly. • Maintain detailed records of the rollout process and provide regular updates to stakeholders. • Assist and complete Implementation related projects and tasks as needed.

Role Description Are you an experienced IBA Specialist with a background in either marine or specialty markets? We are seeking a proactive problem solver, a skilled relationship builder, and a trusted expert to join our team on a 6-month fixed-term contract, working fully remotely. If you thrive in a fast-paced environment where your analytical skills and keen attention to detail can make a tangible impact, this could be the perfect opportunity for you. As a Credit Control Specialist within one of the UK’s leading Managing General Agents (MGAs), you will play a pivotal role in our London Market Marine business. You will take ownership of a portfolio of broker accounts, ensuring the timely collection of aged premiums and the accurate allocation of cash. Acting as the crucial link between brokers and internal business units, you will drive effective solutions, resolve discrepancies, and deliver results with resilience and integrity. Join us and make a meaningful contribution to our success while advancing your career in a dynamic and supportive environment. Qualifications - Prior experience of working within IBA credit control, ideally within marine or specialty is essential. - Your CV will highlight your skills and experience in identifying and resolving the root cause to resolve and reconcile the accounts. - Strong problem-solving and analytical skills. - Excellent attention to detail and the ability to prioritise tasks effectively. - Proficiency in Microsoft Excel and MS Office. - Resilience, integrity, and a proactive approach to challenges. - Experience in financial services or insurance is preferred but not essential. - Eligibility to work in the UK. Requirements - Investigating unallocated cash and liaising with brokers and clients. - Collecting premiums and ensuring timely payments. - Managing high volumes of queries and resolving discrepancies. - Performing client statement reconciliations and providing detailed commentary on aged debt reports. - Collaborating with internal teams and clients to improve processes and ensure compliance with Gallagher’s policies and external regulations. Benefits - Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days. - Defined contribution pension scheme, which Gallagher will also contribute to. - Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x. - Income protection, we’ll cover up to 50% of your annual income, with options to top up. - Health cash plan or Private medical insurance. - Three fully paid volunteering days per year. - Employee Stock Purchase plan, offering company shares at a discount. - Share incentive plan, HMRC approved, tax effective, stock purchase plan. - Critical illness cover. - Discounted gym membership, with over 3,000 gyms nationally. - Season ticket loan. - Access to a discounted voucher portal to save money on your weekly shop or next big purchase. - Emergency back-up family care. - And many more…