HONK Technologies logo
HONK Technologies

Industry-leading on-demand automotive mobility services

Network Growth Specialist

Growth MarketingGrowth MarketingFull TimeRemoteSeniorTeam 51-200Since 2014H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

34 days ago

Salary

$50K - $65K / year

Seniority

Senior

English

Job Description

Network Growth Specialist

HONK Technologies

• Champion HONK's platform-quality story to current and prospective partners • Create high-quality, compliant, and robust service networks in targeted geographic zones • Own and protect our joint responsibility of compliance and service standards for our service providers • Drive network quality by rigorously monitoring and managing provider performance against key metrics • Handle a high volume of partner communication across email, phone, and chat • Proactively manage provider churn by diagnosing root causes and leading informed conversations to maintain high retention • Build strong relationships with partners while maintaining clear performance expectations • Warmly hand-hold new partners through their onboarding as needed • Negotiate competitive rate schedules that win the business • Advocate internally for changes that improve outcomes for partners and customers • Travel occasionally to industry events and meet partners in person

Job Requirements

  • Experience in a high-volume, partner-facing operations, or account management role
  • Strong communication skills with the ability to be clear, direct, and professional across channels
  • Comfortable working with data to monitor performance and guide decisions
  • Proven ability to manage competing priorities in a fast-paced environment
  • Confidence in handling difficult conversations and driving toward resolution
  • Strong judgment and a high sense of ownership
  • Must provide a secluded, uninterrupted workspace where information will remain confidential
  • Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload

Benefits

  • The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience.
  • HONK is a total compensation company. Dependent on the position offered, bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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