Role Description The Financial Counseling Representative plays a critical role in ensuring a positive financial experience for patients and families. This position provides comprehensive financial advocacy by: - Assessing eligibility for internal and external financial assistance programs. - Supporting insured patients facing out-of-pocket cost challenges. - Actively reducing financial barriers to care. The representative serves as a trusted liaison between patients, families, clinical teams, and the Benefits Assistance Team while maintaining compliance with all regulatory and organizational policies. Responsibilities - Conduct thorough financial assistance screenings using the HEART application and other approved tools to determine eligibility for hospital charity programs and external financial resources. - Assist insured patients experiencing financial hardship by evaluating eligibility for deductible, copay, and coinsurance support programs. - Manage assigned financial assistance work queues efficiently, ensuring timely and accurate completion and follow-up. - Investigate and resolve insurance discrepancies, coverage conflicts, and registration-related issues to prevent downstream denials and billing delays. - Communicate clearly, empathetically, and professionally with patients and families regarding financial obligations and available support pathways while maintaining confidentiality. - Collaborate with Benefits Assistance, Registration, Revenue Cycle teams, and external agencies to streamline financial clearance and enhance the overall patient financial experience. - Monitor cases and documentation to ensure compliance with federal and state regulations, payer policies, hospital charity care standards, and HIPAA requirements. - Identify trends in financial hardship and escalate complex cases or operational barriers to leadership for timely resolution and process improvement. - Maintain accurate documentation within the electronic health record and related systems to support reporting, audit readiness, and program transparency. - Contribute to a culture of patient advocacy by proactively assisting families through stressful financial situations and promoting equitable access to care. This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications - 3 years of experience in at least one of the following: healthcare financial counseling, insurance verification, patient access or customer service within a healthcare setting. - Epic EMR experience. - Bilingual English / Spanish. - High School Diploma/GED. Preferred - Associate's Degree in Business, Healthcare Administration or related field. - Billing experience helpful. Benefits - All employees are eligible for medical coverage on their first day. - 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. - Paid time off, life insurance, short term and long-term disability for FT or PT status (40+ hours per pay period). - Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. - Tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more for FT and PT employees. - Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Role Description The Senior Provider Contracting Professional initiates, negotiates, and executes physician, hospital, and/or other provider contracts and agreements for an organization that provides health insurance. The work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. - Communicates contract terms, payment structures, and reimbursement rates to providers. - Analyzes financial impact of contracts and terms. - Maintains contracts and documentation within a tracking system. - May assist with identifying and recruiting providers based on network composition and needs. - Begins to influence department's strategy. - Makes decisions on moderately complex to complex issues regarding technical approach for project components. - Work is performed without direction, exercising considerable latitude in determining objectives and approaches to assignments. You will report to the Director Provider Contracting. Qualifications - 5 or more years of progressive network management experience including hospital contracting and network administration in a healthcare company. - Experienced in negotiating managed care contracts with large physician groups, ancillary providers, and hospital systems. - Proficiency in analyzing, understanding, and communicating financial impact of contract terms, payment structures, and reimbursement rates to providers. - Excellent written and verbal communication skills. - Ability to manage multiple priorities in a fast-paced environment. - Proficiency in MS Office applications. Requirements - Bachelor's degree (preferred). - Experience with ACO/Risk Contracting (preferred). - Experience with Value Based Contracting (preferred). - Resides in MO, KS, IA, IL, NE, MN, or WI (preferred). Remote-Work-At-Home Requirements - Minimum download speed of 25 Mbps and upload speed of 10 Mbps is required; wireless, wired cable, or DSL connection is suggested. - Satellite, cellular, and microwave connection can be used only if approved by leadership. - Employees living and working from Home in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for their internet expense. - Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet business requirements. - Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. - Occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full-time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job-related skills, knowledge, experience, education, certifications, etc. $78,400 - $107,800 per year This job is eligible for a bonus incentive plan based on company and/or individual performance. Benefits - Medical, dental, and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance. - Many other opportunities to support whole-person well-being.

Role Description The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed. The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If you’re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you! What You’ll Do on a Typical Day - Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native Sabre. - Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customers’ travel policy and requirements. - Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners. - Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations. - Proactively sell additional services for our travelers, e.g., hotel and car. - Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines. - Act in accordance with all Amex GBT policies and procedures. Qualifications - In depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies. - High touch Executive customer service. - 5+ years experience as a Corporate Travel Consultant. - Native Sabre proficiency preferred but not required. - Detailed understanding of fares and ticketing rules for domestic and international travel. - Excellent written and verbal communication skills. - Passion for Excellence in Customer Service with attention to detail. - Ability to act with integrity when handling personal and confidential traveler information. - Basic computer navigation skills with an ability to multitask in multiple computer applications. - Candidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time. Requirements - Location: United States. - The US national base salary range for this position is from $39,200.00 - $72,800.00. - Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. Benefits - The #TeamGBT Experience: Work and life balance at Amex GBT. - Flexible benefits tailored to each country starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. - Travel perks: access to deals from major travel providers on flights, hotels, cruises, and car rentals. - Develop skills with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. - Champion Inclusion in every aspect of our business with global INclusion Groups. - And much more!

Role Description The primary responsibility of the Regional Admissions Counselor – Kansas City is to educate prospective students and families about the University of Arkansas and its programs. This position is expected to reside in the Kansas City, MO/KS metro area, and requires extensive year-round travel to high schools and colleges throughout the assigned territory. While based in Kansas City, the territory also includes the states of Kansas, Nebraska, South Dakota, North Dakota, Minnesota, and Iowa. - Develop and manage a pool of prospective students in the assigned territory. - Plan and implement effective recruitment strategies utilizing our CRM to set goals and monitor progress. - Develop strategic partnerships with education constituents including counselors, AP teachers, University of Arkansas alumni, parents, and regional recruitment networks. - Assume other related areas of responsibility as assigned or required by senior university administration. - Assist regional team during high volume periods. - Give presentations and interact with large groups of prospective students. - Must have strong communication skills both verbal and written. - Frequent travel either by vehicle and/or air is required. - Must be able to lift 40 lbs. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others. Qualifications - Bachelor’s degree from an accredited institution of higher education. - At least one year of experience in enrollment services, academic advising, or recruiting. Requirements - Master’s degree from an accredited institution of higher education (preferred). - At least two years of experience in enrollment services, academic advising, or recruiting (preferred). - At least one year of experience as an admissions counselor, student ambassador, or orientation leader (preferred). - Knowledge of higher education admissions office procedures and policies. - Proven organizational skills, including the ability to prioritize tasks, demonstrate attention to detail, meet deadlines, and think creatively. - Demonstrated ability to communicate effectively in both oral and written form, including the ability to present to a large audience. Benefits - University contributions to health, dental, life, and disability insurance. - Tuition waivers for employees and their families. - 12 official holidays. - Immediate leave accrual. - Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary. Company Description Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations. The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life. As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.