Shriners Children's

• Develops and systematizes current practice with standardized outcome measurements in therapy for core clinical pathways • Collaborates with Shriners Children’s Medical Group for guidelines and protocol development for seamless patient care transitions through multiple venues of care • Leads rehabilitation and therapy services departments in outcome usage specific to patient diagnoses • Evaluates, implements, standardizes, and monitors outcomes for specialized growth programs within rehabilitation and therapy departments • Develops location staff by way of facilitating and developing meaningful programs (clinical advancement, professional development, skill acquisition, etc.) • Develop and coach location leaders in contributing to departmental and programmatic growth to meet organizational objectives

Role Description The Physician Liaison effectively plans, analyzes, and implements outreach efforts in the market area. This position reports to the Market Director of Planning and Business Development and is a remote position covering the Los Angeles, CA area with 75% regional travel to visit provider practices and healthcare organizations. Responsibilities - Cultivates new and existing referral relationships: - Markets Shriners Children’s directly to referring physicians, other healthcare providers, and physician offices via office visits, electronic media, professional meetings, continuing education, or any other appropriate methods to effectuate new referral growth. - Maintains existing referring relationships through exceptional customer service, communication, and retention-related activities. - Actively participates in regional and state professional provider organizations, attends, displays, and coordinates exhibits at associated events to generate leads. - Maintains complete and comprehensive Customer Relationship Management (CRM) record on existing and potential referring provider activity to increase effectiveness of communication and to serve as a basis for strategy development and new business opportunities. - Establishes and meets outreach activity production goals, as set forth by Market Director, and documents trends, successes, and problems to assess and analyze yield, driving process improvement. - Utilizes marketing and communication techniques: - Using Definitive Healthcare and Sg2 data provided, analyzes and identifies primary, secondary, and tertiary referral sources and geographic opportunities to prioritize efforts and target meaningful new relationships in an effort to increase referral levels. - Evaluates payer mix and explores opportunities to support referral efforts. Develop and implement strategies based on payor opportunities. - Analyzes demographic and clinic activity linked to referring providers through market intelligence, to create strategic referral goals and determine outcomes and effectiveness. - Collaborates with market directors, Marketing & Communications, and appropriate Shriners Children's corporate staff to provide a consistent and effective marketing program through distribution of marketing collateral, alignment with marketing campaigns, and communication of intelligence from the field. - Acts as a communication bridge between referring provider and Shriners Children's providers to maximize customer satisfaction. - Develops and presents feedback reports to market directors and corporate leadership as required. - Collaborates with other physician referral liaisons across the system to execute the standard process for referral management, eliminate duplicative work, and share best practices. - Identifies areas in the referral loop for performance improvement and barriers to success: - Maintains accurate record of referring physician complaints/issues in the CRM and works to ensure corrective action is taken by collaborating with facility partners and report results to market directors, facility leaders, and the impacted physician. - Participates and confers with market directors, local facility department heads, and various departments (Intake, HIM, Medical Staff, etc.) on process improvement in support of increased physician satisfaction concerning the referral process from first contact through patient discharge. - Communicates appropriately with the persons served regardless of their gender, age, ethnicity, race, creed, nationality, or religious beliefs. - Performs other duties as required or assigned. Qualifications - Minimum: - 1 year of sales or marketing combined with 5 years of clinical background - or 2 years of healthcare sales/marketing experience. - General medical knowledge especially related to organization services, treatment offerings, and equipment. - Experience with CRM/PRM tools. - MS Office Suite proficiency. - Ability to interpret market data. - Bachelor's in Marketing or related field. - Preferred: - 2 years of healthcare sales/marketing experience. Requirements - This position requires 75% regional travel. - The pay range for this position is $77,020-$115,530 annually. - Compensation is determined based on years of experience and departmental equity. - Eligible incumbents may earn up to 10% of their annual salary if performance incentives are met. Benefits - All employees are eligible for medical coverage on their first day. - Upon hire, all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. - Employees in a FT or PT status (40+ hours per pay period) will also be eligible for: - Paid time off - Life insurance - Short-term and long-term disability - Flexible Spending Account (FSA) plans - Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected - Additional benefits available to FT and PT employees include: - Tuition reimbursement - Home & auto insurance - Hospitalization insurance - Critical illness insurance - Pet insurance - Much more! - Coverage is available to employees and their qualified dependents in accordance with the plans. - Benefits may vary based on state law.

• Start-to-finish accounts payable processing to include vendor invoices and check requests. • Electronic matching of PO invoices and ensuring proper approvals received for non-PO invoices. • Scan, index, match invoices in Onbase for electronic processing. • Review, analyze and resolve Vendor discrepancies and disputes on invoices. • Communicate effectively about invoice and PO issues with other SHC staff and vendors. • Printing and scanning invoices from POPS. • Maintenance and reconciliation of Opie P&I System for PO's and GL coding, Onbase, and approval into Lawson. • Maintain payables related computer spreadsheets.

• Focus on Workday HR Administration, configuration, and support across the HCM workstreams for international locations • Ensure data integrity and optimize HR processes • Provide responsive support to local HR teams for smooth operations within Workday • Administer configuration and maintenance of Workday Core HCM, Benefits, and Compensation modules • Manage business processes, eligibility rules, validations, and reporting structures • Support local HR users with troubleshooting and guidance across HCM • Coordinate testing and implementation of Workday releases and enhancements • Partner with HR leadership, HR Operations, and local HR teams to align system design with local legislation

Role Description The Financial Counseling Representative plays a critical role in ensuring a positive financial experience for patients and families. This position provides comprehensive financial advocacy by: - Assessing eligibility for internal and external financial assistance programs. - Supporting insured patients facing out-of-pocket cost challenges. - Actively reducing financial barriers to care. The representative serves as a trusted liaison between patients, families, clinical teams, and the Benefits Assistance Team while maintaining compliance with all regulatory and organizational policies. Responsibilities - Conduct thorough financial assistance screenings using the HEART application and other approved tools to determine eligibility for hospital charity programs and external financial resources. - Assist insured patients experiencing financial hardship by evaluating eligibility for deductible, copay, and coinsurance support programs. - Manage assigned financial assistance work queues efficiently, ensuring timely and accurate completion and follow-up. - Investigate and resolve insurance discrepancies, coverage conflicts, and registration-related issues to prevent downstream denials and billing delays. - Communicate clearly, empathetically, and professionally with patients and families regarding financial obligations and available support pathways while maintaining confidentiality. - Collaborate with Benefits Assistance, Registration, Revenue Cycle teams, and external agencies to streamline financial clearance and enhance the overall patient financial experience. - Monitor cases and documentation to ensure compliance with federal and state regulations, payer policies, hospital charity care standards, and HIPAA requirements. - Identify trends in financial hardship and escalate complex cases or operational barriers to leadership for timely resolution and process improvement. - Maintain accurate documentation within the electronic health record and related systems to support reporting, audit readiness, and program transparency. - Contribute to a culture of patient advocacy by proactively assisting families through stressful financial situations and promoting equitable access to care. This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications - 3 years of experience in at least one of the following: healthcare financial counseling, insurance verification, patient access or customer service within a healthcare setting. - Epic EMR experience. - Bilingual English / Spanish. - High School Diploma/GED. Preferred - Associate's Degree in Business, Healthcare Administration or related field. - Billing experience helpful. Benefits - All employees are eligible for medical coverage on their first day. - 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. - Paid time off, life insurance, short term and long-term disability for FT or PT status (40+ hours per pay period). - Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. - Tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more for FT and PT employees. - Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

• Recruits, screens and interviews internal and external applicants to fill current or expected job vacancies • Conducts interviews in person or via telephone using appropriate techniques • Reviews and evaluates applicant’s work history, education, training, and other related qualifications • Selects candidates that appear to be the best matches for the open position, thus reducing number of interviews and any associated costs to the organization • Succinctly informs candidates of job’s responsibilities, prospective compensation and the organization’s benefits package • Proactively provides hiring managers and other applicable parties with a qualified candidate’s perceived strengths and weaknesses • Develops sourcing strategies for talented and diverse candidates through creative methods • Maintains a network of contacts to identify and source qualified candidates • Conducts initial intake and recruitment strategy meetings with hiring managers • Partners with hiring managers to generate ideas, leverage resources, and share information that facilitates effective searches • Reviews reference checks, prepares and extends job offers to candidates directly

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law. Job Overview The Physician Liaison effectively plans, analyzes, and implements outreach efforts in the market area. Develops and maintains relationships within the physician community to enhance lines of communication and build the referral base for Shriners Children’s. Conducts referral assessments to support strategic initiatives and identify opportunities and threats posed by competitive forces in the market area. This position reports to the Market Director of Planning and Business Development. This is a remote position covering the Las Vegas, NV area. 75% regional travel to visit with provider practices and healthcare organizations. The pay range for this position is $77,020-$115,530 annually. Compensation is determined based on years of experience and departmental equity. Eligible incumbents may earn up to 10% of their annual salary if performance incentives are met. Responsibilities Cultivates new and existing referral relationships: - Markets Shriners Children’s directly to referring physicians, other healthcare providers, and physician offices via office visits, electronic media, professional meetings, continuing education or any other appropriate methods to effectuate new referral growth - Maintains existing referring relationships through exceptional customer service, communication and retention related activities. - Actively participates in regional and state professional provider organizations, attends, displays, and coordinates exhibits at associated events to generate leads. - Maintains complete and comprehensive Customer Relationship Management (CRM) record on existing and potential referring provider activity to increase effectiveness of communication and to serve as a basis for strategy development and new business opportunities. - Establishes and meets outreach activity production goals, as set forth by Market Director, and documents trends, successes, and problems to assess and analyze yield, driving process improvement. Utilizes marketing and communication techniques: - Using Definitive Healthcare and Sg2 data provided, analyzes and identifies primary, secondary, and tertiary referral sources and geographic opportunities to prioritize efforts and target meaningful new relationships in an effort to increase referral levels. - Evaluates payer mix and explores opportunities to support referral efforts. Develop and implement strategies based on payor opportunities. - Analyzes demographic and clinic activity linked to referring providers through market intelligence, to create strategic referral goals and determine outcomes and effectiveness. - Collaborates with market directors, Marketing & Communications, and appropriate Shriners Children's corporate staff to provide a consistent and effective marketing program through distribution of marketing collateral, alignment with marketing campaigns and communication of intelligence from the field. - Acts as a communication bridge between referring provider and Shriners Children's providers to maximize customer satisfaction. - Develops and presents feedback reports to market directors, and corporate leadership as required. - Collaborates with other physician referral liaisons across the system to execute the standard process for referral management, eliminate duplicative work, and share best practices. Identifies areas in the referral loop for performance improvement and barriers to success: - Maintains accurate record of referring physician complaints/issues in the CRM and works to ensure corrective action is taken by collaborating with facility partners and report results to market directors, facility leaders and the impacted physician. - Participates and confers with market directors, local facility department heads and various departments (Intake, HIM, Medical Staff, etc.) on process improvement in support of increased physician satisfaction concerning the referral process from first contact through patient discharge. - Communicates appropriately with the persons served regardless of their gender, age, ethnicity, race, creed, nationality or religious beliefs. - Performs other duties as required or assigned. This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications Minimum: - 1 year of sales or marketing combined with 5 years of clinical background - or 2 years of healthcare sales/marketing experience - General medical knowledge especially related to organization services, treatment offerings and equipment - Experience with CRM/PRM tools - MS Office Suite proficiency - Ability to interpret market data - Bachelor's in Marketing or related field Preferred - 2 years of healthcare sales/marketing experience

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403 (b) Retirement Saving Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short term and long-term disability and the Flexible Spending Account (FSA) plans and a Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected. Additional benefits available to FT and PT employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance and much more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law. Job Overview The Corporate Director of Nursing & Clinical Informatics supports the Chief Nursing Officer in achieving goals and objectives related to clinical optimization, integration, operations and clinical excellence in healthcare technology to support patient care areas. Serves as a strategic leader integrating nursing practice with clinical informatics and healthcare technology to enhance patient outcomes, optimize workflows, and support evidence-based practices. This position is remote but may require occasional travel (4-5 times a year). Responsibilities - Bridges clinical practice with technological innovation, guiding initiatives that improve clinical quality, operational efficiency, and patient safety - The Director collaborates with multidisciplinary teams, including nursing leadership, information systems, quality improvement, and others to drive effective adoption and utilization of clinical systems. - Responsible for leading change management, ensuring the alignment of informatics strategies with organizational goals, industry practices and regulatory requirements cultivating a culture of continuous improvement, innovation and excellence in pediatric care. - Leads a clinical informatics team that provides guidance and oversight in the evaluation, design, build, testing, training, implementation and/or optimization of clinical information systems. Leads, participates or ensures informatics support in various work groups and committees representing the needs and requirements of the clinical staff and processes. The Informatics team supports the standardization, quality, and optimization of clinical computing. - Functions as an integral member of Nursing, IS, Informatics, and Executive Leadership Teams as necessary in order to provide insight and guidance for advancing clinical integration. Identifies process challenges and collaborates with enterprise leaders, and knowledge experts in resolution. Provides leadership for enterprise-wide nursing and clinical optimization projects and related governance processes to ensure consistent and timely adoption and continuous optimization. This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned. Qualifications Required: - Informatics Certification in a related field - 6+ years of Healthcare Informatics Experience - 5+ Years of Leadership Experience - 3+ Years of Clinical Experience

• Orchestrate the planning, development, implementation, and evaluation of clinical service line programs across the health system • Work closely with executive leaders, clinical directors, market teams, Quality & Regulatory, and Finance • Ensure initiatives are delivered on time, within scope and budget, and aligned with strategic priorities and quality standards • Develop and manage detailed project plans - including scope, timeline, budget, resources, communications, risks - and drive execution to successful completion • Engage diverse stakeholders - clinical, quality, finance, operations - to coordinate project activities, navigate complexities, resolve issues, and maintain alignment • Conduct market assessments, financial feasibility analyses, capacity planning, and volume forecasting to inform program decisions • Prepare business plans, executive summaries, board-level presentations, and status reports to inform leadership decisions • Establish governance structures and performance tracking frameworks to monitor quality, clinical outcomes, financial metrics, and regulatory compliance • Facilitate and lead cross-functional workgroups to design clinical pathways, care models, and operational processes • Coordinate change management and communication strategies to support program rollout and adoption across markets • Identify and escalate risks and issues promptly, implementing mitigation plans to keep projects on track

• Own configuration of Workday HCM across Core HCM, Payroll, Absence, Benefits, Compensation, Time Tracking, Learning, Talent, and Recruiting. • Own configuration of Workday Financials across General Ledger, Banking & Settlements, Procurement, Expenses, and Accounting Center. • Manage condition rules, validations, business processes, and security assignments for HR and Finance-related functionality. • Own configurations of Workday Supply Chain modules such as Procurement, Inventory, Supplier Accounts, and Strategic Sourcing. • Own configurations of Workday Security, Integration and request that are Core to Workday and shared across different modules. • Own configurations for 3rd party applications as needed. • Maintain configuration documentation and version control through Change Control governance processes. • Provide support for all Workday service requests and incidents from Operations teams. • Research, diagnose, and resolve Workday functional problems, escalating to Workday Community or AMS partners as needed. • Serve as SME on Workday updates/releases, testing new features, and advising leadership on adoption. • Partner with HR, Finance and Supply Chain Operations to analyze process pain points and deliver Workday-enabled solutions. • Liaison with IS on integrations, security frameworks, and data governance. • Contribute to HRIS, Finance Systems, Supply Chain and IS governance committees, ensuring system changes follow change control processes. • Identify opportunities to streamline HR, Finance and Supply Chain processes using Workday tools. • Participate in optimization projects and provide input on roadmap priorities. • Train HR, Finance and Supply Chain users and managers on new or updated system functionality.