Role Description The goal of the Bilingual Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by contacting the patients by telephone and screening them to determine if the patient is eligible for state, county, and federal assistance programs. Essential Duties and Responsibilities: - Screen patients for eligibility of State and Federal programs - Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained - Other duties as assigned or required by client contract Additional Duties and Responsibilities: - Maintain good working relationships with State and Federal agencies - Resolve accounts in a timely manner - Meet daily productivity goals and objectives as assigned by management - Maintain confidentiality of account information at all times - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a neat and orderly workstation - Assist with other projects as assigned by management Qualifications - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer previous experience with medical coding or billing - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Requirements - MUST BE BILINGUAL WITH ENGLISH AND SPANISH - Must be able to sit for extended periods of time - For Remote Work from Home - must have a quiet, private area to perform work Benefits - Medical - Vision - Dental - 401K - Paid Time Off

Role Description The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers. - Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up-sell opportunities. - Provide accurate weekly/monthly/quarterly sales forecast. - Mastery of product knowledge and technical understanding of services to assess client requirements. - Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage. - Manage external competitive pressures and handle objections to retain customers or win new customers. - Manage high volume of customer contacts through phone and email each day – majority of communication is outbound. - Work with your team and management to provide a professional experience during all interactions with customers and prospects. - Maintain the customer management system (CRM) to ensure all relevant data is captured. - Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts. - Work with a team and report directly to a Sales Manager. Qualifications - 2+ years of experience working in a customer service or sales capacity. - Prior success in achievement of personal and team sales quota/goals. - Experience in high-volume calling. - Experience learning new technology and data. - Problem solving skills. - Excellent knowledge of MS Office programs. - Experience working with Salesforce.com or similar CRM. - Experience or willingness to work from home. Language Requirements - English (Required) - Spanish (Required) Time Type - Full time Location - El Salvador - San Salvador

Role Description A Customer Service Associate I is responsible for handling inbound and outbound calls to assist patients with billing inquiries, complaints, and requests. The caregiver utilizes overall knowledge of the Revenue Service Organization to provide accurate information, resolve issues, and ensure patient satisfaction. Essential Functions: - Provides coverage for all patients and others for incoming calls and inquiries. - Utilizes various computer systems to resolve patient billing questions and document interactions. - Works with patients over the phone or through other electronic methods to provide resolution to inquiries and complaints in a patient-friendly fashion. - Negotiates with patients to resolve their financial liability by collecting payments, setting up payment plans or educating them on financial assistance programs. - Responsible for meeting productivity and quality measures including first contact resolution goals for patient encounters. - Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards. Qualifications - Demonstrated experience in customer service, collections or a call center environment. - Demonstrates knowledge of excellent customer service behaviors. - Demonstrates basic computer skills. - Bilingual certification through Alta Language Testing (for bilingual positions). - Preferred: Two (2) years of experience in customer service, collections or call center environment. - Preferred: Demonstrates basic knowledge of general medical billing, insurance and billing processes. Requirements - Ongoing need for employee to see and read information, documents, monitors, identify equipment and supplies, and be able to assess customer needs. - Frequent interactions with providers, colleagues, customers, patients/clients, and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately. - Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy, including frequent computer use for typing and accessing needed information. - For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Benefits - Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness. - Focus on mind, body, and spirit well-being. Company Description Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. All positions subject to close without notice.

• Working closely with assigned patients’ to identify various reimbursement coverage options and investigate financial options for those without insurance. • Assist with the coaching and mentoring of existing team members. • Manage a patient caseload larger than their caseworker counterparts. • Be a reimbursement expert in assigned caseload territory. • Provides other caseworker(s) assistance with complex reimbursement, insurance, benefit investigation, special authorization, and appeal requests. • Participate in special projects as assigned by the Program Manager. • Provide daily support to Associate Program Manager(s) • Assist management with various reports and program related tasks. • Work with management to develop program protocol and SOP for Caseworker role. • With management, lead training of new caseworkers, including but not limited to shadowing & call monitoring. • Regularly Interacts with insurance companies, physician' offices, and healthcare professionals to provide optimal reimbursement support • Assists the patient with Clinic and Pharmacy selections, and schedules patient appointments • Generates drug orders ensuring that required information is faxed to the pharmacy, and related parties • Adherence to the general company processes. • Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on: Funding and access issues, including private, public and special access programs; Compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; All patient programs are based on casework methods and include a significant amount of out-bound calls. • Document each activity in program specific database. • Participate and attend ongoing refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. • Responsible to report all Adverse Events to the assigned units/departments