• Process daily tasks assigned from the billing software system. • Enter and process data related to patient care and reimbursement. • Check to ensure all patient documents are on file and completed correctly. • Connect with insurance payors by telephone or online regarding non-payment or short payment on outstanding claims. • Respond to insurance payor correspondence. • Contact patients on outstanding balances, assist with payment plans and financial hardships. • Review and resolve denied claims and resubmit corrected claims to payors for reprocessing. • Work AR aging reports for payors and patients. • Review claims forms to primary, secondary, and tertiary insurance payors as needed. • Submit write-offs, adjustments, and refunds. • Ensure month-end billing deadlines are met. • Work accounts promptly to ensure claims are processed appropriately. • Provide exceptional customer service to all internal and external customers. • Review HCPC, modifiers, and ICD-10 codes for accuracy while keeping up with compliance and coverage criteria to update employees as needed. • Meets work standards by following productivity, quality, and customer service standards established by the company. • Complies with Corporate Compliance and HIPAA responsibilities. • Perform other duties and special projects as assigned.

Role Description We are looking for an Accounts Receivable Specialist to ensure services are paid by the insurance payor. This includes working correspondence, appeals, and denials. (Required work schedule 8AM-5PM Eastern Time Zone) - Contact insurance payors by telephone or online regarding non-payment or short payment on outstanding claims - Contact patient on outstanding balances, assist with payment plans and financial hardships - Review denied claims and determine next level of action - Resubmit corrected claims to payors for reprocessing - Respond to insurance payor correspondence - Work AR aging reports for payors and patients - Print and mail claim forms to insurance payors as needed - Submit write-offs, adjustments, and refunds - Daily processing of tasks assigned directly to you from the billing software system - Work accounts promptly to ensure claims are processed appropriately - Provide exceptional customer service to all internal and external customers - Remain conscious of all policy changes and denial trends implemented by insurance payors - Meets work standards by following production and productivity quality standards - Perform other duties as assigned Qualifications - Minimum 1 year of experience in medical billing, collections, and accounts receivable - Experience with claims processing and insurance payer requirements (Medicare, Medicaid, commercial) - High school diploma or equivalent required - Prior remote work experience preferred - Availability to work 8:00 AM – 5:00 PM Eastern Time - Strong problem-solving and analytical skills - Effective verbal and written communication - Ability to work independently and collaboratively - Detail-oriented with a focus on accuracy and quality - Strong time management and productivity skills - Adaptable in a fast-paced, changing environment - Reliable, accountable, and able to meet deadlines - Proficient in Microsoft Office (Excel, Word, Outlook) Benefits - Medical - Vision - Dental - Health savings accounts with employer contribution - Flexible spending account options - Company-paid life insurance policy - Paid time off - Company holidays - Floating holidays - 100% company-paid short & long-term disability - 401k match up to 3.5%

Role Description The Director-Revenue Cycle-Accounts Receivable is responsible for leading and optimizing daily insurance follow-up, denial management, and accounts receivable operations across the revenue cycle. This role provides both strategic direction and hands-on operational oversight to accelerate cash collections, reduce aged receivables, minimize avoidable write-offs, and strengthen denial prevention and recovery performance. The Director partners cross-functionally to resolve payment barriers, improve first-pass resolution, and ensure consistent, high-quality execution of follow-up and denial workflows across all payer classes, including government, commercial, managed care, and self-pay. Qualifications - Bachelor’s degree in Healthcare Administration, Business, Finance, or related field preferred; equivalent relevant experience may be considered in lieu of degree. - Five or more years of progressive healthcare revenue cycle experience required. - Experience in hospital, behavioral health, acute care, physician revenue cycle, or multi-site healthcare operations preferred. - Strong knowledge of payer reimbursement, denial management, appeals, claims adjudication, and account resolution workflows. - Working knowledge of payer rules, timely filing requirements, authorization requirements, and reimbursement regulations. - Strong analytical, problem-solving, leadership, and communication skills. - Proficiency with EMR/PMS platforms, clearinghouses, payer portals, and Microsoft Excel. - Experience in behavioral health, SUD, acute psych, or multi-facility healthcare environments preferred. Requirements - Three or more years of leadership experience in collections, denial management, accounts receivable follow-up, or related functions required. - HFMA, CRCR, or similar revenue cycle certification preferred. Benefits - Comprehensive benefit plan. - Competitive salary commensurate with experience and qualifications.

Role Description - Prepare collection reporting for portfolio of associations - Execute Delinquency Process in software system for assigned portfolio - Review of Delinquency Maintenance module in software system for credit & zero balance accounts - Prepare lien documentation per collection policies - Release liens for accounts that balances are paid - Prepare accounts for legal referral to attorney offices - Correspond with attorneys regarding payments received/open accounts as needed - Correspond with residents regarding account balances - Correspond with site teams regarding delinquent accounts - Post legal payments in VMS & maintain proper check back-up - Maintain organized back-up - Establish and monitor payment plans for assigned portfolio - Other tasks/projects as outlined by department leader Daily Workflow of Collection Specialist - Review new correspondences (emails & voicemails) and provide responses within 24 business hours - Daily review of Delinquency Maintenance detail to close credit & zero balance accounts - Post any received legal payments, code for deposit & create backup documentation for each deposit - Correspond with association for lien &/or legal approval accounts recommended - Update collection tracker with date of process & order #s for processed items upon completion of charge application in software system - Prepare any approved liens for recording - Prepare any approved accounts for legal referral - Monthly review of monitored payment plans - Monthly confirmation of legal accounts with onsite/attorney Qualifications - Good English communication skills both written and verbal - A/R or Collections experience in any industries - Can work during the night shift - Can start on November 3 - This is a full time role - Up to $6/hr - US time zone