• Lead and manage the accounts receivable team to ensure timely and accurate invoicing, collections, and cash application processes. • Develop and implement revenue cycle strategies to optimize cash flow and reduce days sales outstanding (DSO). • Collaborate with sales, finance, and customer service teams to resolve billing disputes and improve customer satisfaction. • Monitor key performance indicators (KPIs) related to revenue and receivables, providing regular reports and insights to senior leadership. • Ensure compliance with accounting standards, company policies, and regulatory requirements related to revenue recognition and accounts receivable. • Drive process improvements and automation initiatives to enhance efficiency and accuracy in revenue and receivables management. • Manage relationships with external auditors and support financial audits related to revenue and accounts receivable. • Provide leadership, coaching, and professional development opportunities to team members to build a high-performing department.

• Prepare collection reporting for portfolio of associations • Execute Delinquency Process in software system for assigned portfolio • Review of Delinquency Maintenance module in software system for credit & zero balance accounts • Prepare lien documentation per collection policies • Release liens for accounts that balances are paid • Prepare accounts for legal referral to attorney offices • Correspond with attorneys regarding payments received/open accounts as needed • Correspond with residents regarding account balances • Correspond with site teams regarding delinquent accounts • Post legal payments in VMS & maintain proper check back-up o Maintain organized back-up • Establish and monitor payment plans for assigned portfolio • Other tasks/projects as outlined by department leader • Review new correspondences (emails & voicemails) and provide responses within 24 business hours • Daily review of Delinquency Maintenance detail to close credit & zero balance accounts • Post any received legal payments, code for deposit & create backup documentation for each deposit • Correspond with association for lien &/or legal approval accounts recommended • Update collection tracker with date of process & order #s for processed items upon completion of charge application in software system • Prepare any approved liens for recording • Prepare any approved accounts for legal referral • Monthly review of monitored payment plans • Monthly confirmation of legal accounts with onsite/attorney

• Ensure payments are applied accurately and timely to tenant accounts. • Analyze financial reports & collaborate with property management and property accounting to identify and monitor any issues with tenant ledgers and/or reconciliations. • Perform monthly reviews of tenant credits, overpayments, and applications. • Assist property management with collection activities, including but not limited to sending follow-up inquiries, past due negotiations, and referring accounts to collections as needed. • Maintain accurate and organized documentation in electronic filing systems, including maintaining the Accounting Dropbox folder hierarchy and integrity. • Collaborate with internal and external stakeholders to resolve issues and address inquiries in a timely manner. • Work on ad hoc projects and initiatives as needed, including projects where there may be ambiguity or which do not have clearly established processes to reference. • Maintain and update accounting and financial information in the prescribed standards and systems. • Flexibility to support several different teammates within the Property Accounting department and to prioritize and balance different responsibilities. • Effectively and clearly track and communicate the status of workflow tasks to supervisors. • Prepare charges, receipts & payables within our accounting system, providing adequate supporting documentation. • Maintain accounting and financial files, including financial workbooks, property spreadsheets, and trackers. • Assist with reporting on an as needed basis.

• Monitor portfolio of accounts daily and identify outstanding account receivables • Investigate historical data for debts and bills and take actions to encourage timely payments • Process payments, credits, and refunds • Research and respond to customer inquiries regarding billing-related issues • Reconcile accounts for billing and cash application and resolve customer credit issues • Contact customers (via phone and email) with overdue balances and collect payment • Negotiate payment plans within approved guidelines • Update account status records and keep up-to-date accurate notes on customer records • Prepare and present reports on collection activities and progress • Contact customers with declined credit cards and respond to ACH chargebacks within allotted time from the bank • Answer incoming phone calls and respond to voicemails in a timely manner • Respond to internal requests and manage email inboxes daily (personal and group email inboxes) • Help customers navigate through the cancellation process to settle their contract balance • Review accounts that have filed for bankruptcy • Work with a 3rd party collections agency and submit delinquent accounts • Escalate issues which need additional review • Other projects and tasks as assigned