• Provide technical leadership across all ServiceNow development activities, ensuring adherence to coding and platform best practices. • Lead solution design sessions, translating complex business requirements into scalable technical solutions. • Oversee development and integration work across ITSM, CSM, ITOM, and other modules. • Establish and enforce development standards, code review processes, and documentation practices. • Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision. • Design, develop, and deploy advanced ServiceNow solutions, including custom applications, integrations, and automation workflows. • Manage complex scripting, API integrations, and performance tuning to ensure platform reliability. • Work closely with the System Administrators and Developers to coordinate releases, upgrades, and testing. • Resolve critical technical issues and support continuous delivery pipelines. • Mentor and coach developers/admins, fostering a culture of knowledge sharing and professional growth. • Promote continuous improvement in code quality, reusability, and efficiency. • Contribute to the definition of governance, design standards, and automation frameworks. • Champion new features, technologies, and ServiceNow innovations that add business value.

Role Description We have a newly created opportunity for an experienced and innovative Lead ServiceNow Developer to take technical ownership of the design, development, and implementation of complex ServiceNow solutions. This senior role will lead development best practices, mentor the development team, and ensure delivery of high-quality, scalable, and maintainable solutions aligned to platform standards. The ideal candidate will bring deep ServiceNow expertise, proven delivery experience, and exceptional stakeholder engagement skills to define and deliver the ServiceNow vision and roadmap across ITSM, CSM, ITOM, and other modules. You will combine hands-on technical leadership with architectural oversight, ensuring alignment with governance, security, and business requirements in domain separated environments. You will work closely with the Platform Owner to convert strategy, governance and architectural direction into practical technical execution, ensuring all solutions align to platform standards, design patterns and long-term vision. This is a senior technical leadership role within a global organisation transforming its IT service capabilities. You will shape and lead ServiceNow development, influence the technical roadmap, and deliver innovative solutions that drive measurable business value and platform excellence. In this influential role, you will act as a technical authority within the ServiceNow Centre of Excellence (COE), driving continuous improvement, automation, and innovation to support enterprise service transformation. Qualifications - Extensive experience as a Senior or Lead ServiceNow Developer in an enterprise or MSP environment. - Expert-level proficiency in ServiceNow development, scripting, and integration (JavaScript, Glide, REST/SOAP APIs). - Strong understanding of ServiceNow architecture, data model, and platform capabilities. - Experience leading development teams and managing technical delivery in Agile environments. - Hands-on experience with CI/CD pipelines, Git integration, and DevOps tooling. - Demonstrated experience leading test teams and establishing ATF as a core testing practice. - Skilled at optimising delivery velocity while maintaining strict adherence to platform standards and architectural integrity. - Excellent communication, leadership, and stakeholder management skills. - ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required; CIS certifications (ITSM, ITOM) highly desirable. - Experience with enterprise-scale ServiceNow implementations and multi-module deployments. - Knowledge of ITIL, enterprise service management, and automation frameworks. - Familiarity with ITOM Discovery, Service Mapping, or CMDB best practices. - ITIL Foundation or advanced ServiceNow certifications preferred. - Technical leader with a hands-on, solution-oriented approach. - Strategic thinker with a focus on delivery excellence and continuous improvement. - Collaborative mentor and strong communicator. - Driven by innovation, quality, and operational efficiency. Requirements - Provide technical leadership across all ServiceNow development activities, ensuring adherence to coding and platform best practices. - Lead solution design sessions, translating complex business requirements into scalable technical solutions. - Oversee development and integration work across ITSM, CSM, ITOM, and other modules. - Establish and enforce development standards, code review processes, and documentation practices. - Collaborate with the Platform Owner to define and deliver the ServiceNow roadmap and architectural vision. - Design, develop, and deploy advanced ServiceNow solutions, including custom applications, integrations, and automation workflows. - Manage complex scripting, API integrations, and performance tuning to ensure platform reliability. - Work closely with the System Administrators and Developers to coordinate releases, upgrades, and testing. - Resolve critical technical issues and support continuous delivery pipelines. - Mentor and coach developers/admins, fostering a culture of knowledge sharing and professional growth. - Promote continuous improvement in code quality, reusability, and efficiency. - Contribute to the definition of governance, design standards, and automation frameworks. - Champion new features, technologies, and ServiceNow innovations that add business value. Benefits - Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. - Flexible working: Flexible work arrangements to support your work-life balance. - A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

Title: Intermediate Architect, IT ServiceNow Platform Location: Miami United States Job Description: The Intermediate Architect, IT ServiceNow is responsible for designing, configuring, and evolving the ServiceNow platform to support Carnival Cruise Line's IT service management and enterprise workflows. This role bridges business needs and technical execution, ensuring scalable, efficient, and user-friendly solutions that enhance service delivery and operational excellence. Working closely with senior architects, developers, process owners, and managed service partners (e.g., DXC), this role contributes to platform architecture, implements solutions, and drives continuous improvement across modules such as Incident, Request, Change, Problem, Knowledge, and integrations with enterprise systems. Essential Functions: Platform Architecture & Design - Design and implement ServiceNow solutions aligned with enterprise architecture standards and ITIL practices - Translate business requirements into scalable technical designs and workflows - Contribute to the evolution of the ServiceNow architecture roadmap, ensuring long-term sustainability and performance - Ensure platform configurations follow best practices, avoiding unnecessary customization Development & Configuration - Configure and develop ServiceNow modules including Incident, Request, Change, Problem, CMDB, and Knowledge - Build workflows, business rules, UI policies, client scripts, and integrations - Support development of self-service capabilities including service catalog and portal (CarnivalCentral) - Assist in building automation and orchestration to reduce manual effort Integration & Data Management - Design and support integrations between ServiceNow and enterprise systems (e.g., Azure, monitoring tools, HR systems) - Ensure data integrity across CMDB and related systems - Participate in data modeling and governance to improve service visibility and reporting Collaboration & Stakeholder Engagement - Partner with IT teams, business stakeholders, and managed service providers to gather requirements and deliver solutions - Support workshops and working sessions to define use cases and optimize processes Operational Support & Continuous Improvement - Support platform performance, upgrades, and release management activities - Identify opportunities to improve service delivery through automation and optimization - Participate in incident resolution and root cause analysis related to the platform - Ensure compliance with security, governance, and audit requirements Knowledge, Skills & Abilities: - Scope: Supports enterprise-wide ServiceNow platform used across shoreside and shipboard operations. Impacts IT Service Management processes and end-user experience for thousands of users. Works within a hybrid delivery model including internal teams and managed service partners. Contributes to strategic initiatives such as digital transformation, self-service adoption, and automation. - Problem solving: Analyses business and technical requirements to design effective solutions. Balances out-of-the-box capabilities vs. customization decisions. Troubleshoots integration, performance, and data-related issues. Identifies process inefficiencies and recommends improvements. - Impact: Impacts IT Service Management processes and end-user experience for thousands of users. Improves IT service delivery efficiency and user experience. Enables faster issue resolution and better operational insights. Supports scalability of IT systems as the business grows (ships, guests, employees). Reduces manual effort through automation and self-service. - Leadership: Influences design decisions and promotes best practices. Collaborates across teams to align technology with business outcomes. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience  required; Masters degree a plus - Hands-on knowledge of JavaScript, Glide API, Flow Designer, Script Includes, Client Scripts. - Understanding of ITIL v3/v4 and experience applying it within enterprise ServiceNow implementations. - Familiarity with Agile/Scrum, DevOps pipelines, ATF, and CI/CD practices. - Ability to link platform decisions to enterprise business objectives and multi-year digital transformation initiatives. - Ability to analyze platform performance, troubleshoot systemic issues, and translate requirements into scalable solutions. - Ability to own architectural outcomes while working across delivery, operations, and vendor teams. - Knowledgeable of platform governance, continuous improvement, and leveraging new ServiceNow capabilities. - Technical knowledge in Microsoft technologies, essential for guiding strategic IT decisions and providing leadership advice. - Understanding of technical and conceptual aspects of mail flow systems and hybrid Active Directory environments. - Proficiency with a wide range of Microsoft products, emphasizing practical and strategic usage to enhance organizational IT infrastructure. - Ability to leverage extensive Microsoft technology experience to implement innovative solutions and improvements. - Proficiency in creating high-quality documentation and diagrams that clearly articulate complex systems and solutions. - Confident working with stakeholders at all levels - Ability to think critically, problem solve creatively and perform root cause analysis. - Flexibility to adjust to changing priorities and deadlines. - Good analytical skills and attention to detail with a strong business sense. - Ability to manage tight deadlines, prioritize workload, and achieve effective results. - Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals. - Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences including management. - Good communication, team building, conflict management, and organizational skills. - Proven track record of working collaboratively with cross functional teams to achieve common goals and drive results. - Proficiency in MS Office. - Ability to quickly learn new technologies and concepts. - 5+ years Progressive IT experience - Experience designing and integrating third-party tools (e.g., SAP, Azure AD) via REST, SOAP, or IntegrationHub. - 3+years Hand on experience as a ServiceNow Architect or Lead Developer - Experience collaborating with a vendor to create a SOW and managing their scope, delivery, and budget. - Experience with ServiceNow scripting (JavaScript, Glide APIs) - Experience with integrations (REST/SOAP APIs) - Experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.) - Experience participating on cross-functional teams - 1+ year Experience in the cruise and/or travel industry.  (preferred) Certifications Preferred: - Project Management Professional (PMP)-PMI - Information Technology Infrastructure Library (ITIL) - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) or Implementation Specialist - Experience with ServiceNow ITSM, ITOM, or HRSD modules - Experience working in a large enterprise or managed services environment Travel: Less than 25% non-shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-SH1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

• Responsible for the development, configuration, integration, and operational support of ServiceNow IT Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), and Third-Party Risk Management (TPRM) modules • Partner closely with Risk, Compliance, Security, IT Operations, and business stakeholders • Deliver scalable, automated, and compliant ServiceNow solutions that support enterprise risk management and service delivery objectives • Development of approved stories in bi-weekly sprint cadences • Triage, investigate, and resolve issues in accordance to enterprise SLAs • Presenting non-standard technical solutions in architecture boards for approval • Ensure production delivery during releases • Defect remediation in response to upgrades, incident tickets, and other unplanned events