Title: Intermediate Architect, IT ServiceNow Platform Location: Miami United States Job Description: The Intermediate Architect, IT ServiceNow is responsible for designing, configuring, and evolving the ServiceNow platform to support Carnival Cruise Line's IT service management and enterprise workflows. This role bridges business needs and technical execution, ensuring scalable, efficient, and user-friendly solutions that enhance service delivery and operational excellence. Working closely with senior architects, developers, process owners, and managed service partners (e.g., DXC), this role contributes to platform architecture, implements solutions, and drives continuous improvement across modules such as Incident, Request, Change, Problem, Knowledge, and integrations with enterprise systems. Essential Functions: Platform Architecture & Design - Design and implement ServiceNow solutions aligned with enterprise architecture standards and ITIL practices - Translate business requirements into scalable technical designs and workflows - Contribute to the evolution of the ServiceNow architecture roadmap, ensuring long-term sustainability and performance - Ensure platform configurations follow best practices, avoiding unnecessary customization Development & Configuration - Configure and develop ServiceNow modules including Incident, Request, Change, Problem, CMDB, and Knowledge - Build workflows, business rules, UI policies, client scripts, and integrations - Support development of self-service capabilities including service catalog and portal (CarnivalCentral) - Assist in building automation and orchestration to reduce manual effort Integration & Data Management - Design and support integrations between ServiceNow and enterprise systems (e.g., Azure, monitoring tools, HR systems) - Ensure data integrity across CMDB and related systems - Participate in data modeling and governance to improve service visibility and reporting Collaboration & Stakeholder Engagement - Partner with IT teams, business stakeholders, and managed service providers to gather requirements and deliver solutions - Support workshops and working sessions to define use cases and optimize processes Operational Support & Continuous Improvement - Support platform performance, upgrades, and release management activities - Identify opportunities to improve service delivery through automation and optimization - Participate in incident resolution and root cause analysis related to the platform - Ensure compliance with security, governance, and audit requirements Knowledge, Skills & Abilities: - Scope: Supports enterprise-wide ServiceNow platform used across shoreside and shipboard operations. Impacts IT Service Management processes and end-user experience for thousands of users. Works within a hybrid delivery model including internal teams and managed service partners. Contributes to strategic initiatives such as digital transformation, self-service adoption, and automation. - Problem solving: Analyses business and technical requirements to design effective solutions. Balances out-of-the-box capabilities vs. customization decisions. Troubleshoots integration, performance, and data-related issues. Identifies process inefficiencies and recommends improvements. - Impact: Impacts IT Service Management processes and end-user experience for thousands of users. Improves IT service delivery efficiency and user experience. Enables faster issue resolution and better operational insights. Supports scalability of IT systems as the business grows (ships, guests, employees). Reduces manual effort through automation and self-service. - Leadership: Influences design decisions and promotes best practices. Collaborates across teams to align technology with business outcomes. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or related field or equivalent work experience  required; Masters degree a plus - Hands-on knowledge of JavaScript, Glide API, Flow Designer, Script Includes, Client Scripts. - Understanding of ITIL v3/v4 and experience applying it within enterprise ServiceNow implementations. - Familiarity with Agile/Scrum, DevOps pipelines, ATF, and CI/CD practices. - Ability to link platform decisions to enterprise business objectives and multi-year digital transformation initiatives. - Ability to analyze platform performance, troubleshoot systemic issues, and translate requirements into scalable solutions. - Ability to own architectural outcomes while working across delivery, operations, and vendor teams. - Knowledgeable of platform governance, continuous improvement, and leveraging new ServiceNow capabilities. - Technical knowledge in Microsoft technologies, essential for guiding strategic IT decisions and providing leadership advice. - Understanding of technical and conceptual aspects of mail flow systems and hybrid Active Directory environments. - Proficiency with a wide range of Microsoft products, emphasizing practical and strategic usage to enhance organizational IT infrastructure. - Ability to leverage extensive Microsoft technology experience to implement innovative solutions and improvements. - Proficiency in creating high-quality documentation and diagrams that clearly articulate complex systems and solutions. - Confident working with stakeholders at all levels - Ability to think critically, problem solve creatively and perform root cause analysis. - Flexibility to adjust to changing priorities and deadlines. - Good analytical skills and attention to detail with a strong business sense. - Ability to manage tight deadlines, prioritize workload, and achieve effective results. - Ability to write comprehensive and concise technical communications (i.e. email, reports, presentations) to be consumed by non-technical individuals. - Ability to create PowerPoint presentations that are informative and engaging and deliver them to various audiences including management. - Good communication, team building, conflict management, and organizational skills. - Proven track record of working collaboratively with cross functional teams to achieve common goals and drive results. - Proficiency in MS Office. - Ability to quickly learn new technologies and concepts. - 5+ years Progressive IT experience - Experience designing and integrating third-party tools (e.g., SAP, Azure AD) via REST, SOAP, or IntegrationHub. - 3+years Hand on experience as a ServiceNow Architect or Lead Developer - Experience collaborating with a vendor to create a SOW and managing their scope, delivery, and budget. - Experience with ServiceNow scripting (JavaScript, Glide APIs) - Experience with integrations (REST/SOAP APIs) - Experience in ITIL and IT project management via various SDLCs (i.e. Agile, Waterfall, Hybrid, etc.) - Experience participating on cross-functional teams - 1+ year Experience in the cruise and/or travel industry.  (preferred) Certifications Preferred: - Project Management Professional (PMP)-PMI - Information Technology Infrastructure Library (ITIL) - ServiceNow Certified System Administrator (CSA) - ServiceNow Certified Application Developer (CAD) or Implementation Specialist - Experience with ServiceNow ITSM, ITOM, or HRSD modules - Experience working in a large enterprise or managed services environment Travel: Less than 25% non-shipboard travel likely Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential. Physical Demands Must be able to remain in a stationary position at a desk and/or computer for extended periods of time. This position is classified as "remote." As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration. Sourcing of candidates is primarily done in Carnival's remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas. If the search is extended past those areas, candidates must be located in one of the following U.S. states: FL, GA, TX and NC Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience. At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: Health Benefits: - Financial Benefits: - 401(k) plan that includes a company match - Employee Stock Purchase plan - Paid Time Off - Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion. - Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. - Sick Time - All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year. - Other Benefits - Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends - Personal and professional learning and development resources including tuition reimbursement - On-site Fitness center at our Miami campus #CCL #LI-RemoteRemote #LI-SH1 About Us At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world's most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch. Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference. In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns. Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

• Responsible for the development, configuration, integration, and operational support of ServiceNow IT Integrated Risk Management (IRM), Governance, Risk & Compliance (GRC), and Third-Party Risk Management (TPRM) modules • Partner closely with Risk, Compliance, Security, IT Operations, and business stakeholders • Deliver scalable, automated, and compliant ServiceNow solutions that support enterprise risk management and service delivery objectives • Development of approved stories in bi-weekly sprint cadences • Triage, investigate, and resolve issues in accordance to enterprise SLAs • Presenting non-standard technical solutions in architecture boards for approval • Ensure production delivery during releases • Defect remediation in response to upgrades, incident tickets, and other unplanned events

• Configure, maintain, and optimize all aspects of ServiceNow SAM Pro • Provide support for license reconciliation • Administer and manage software asset lifecycles within SAM Pro • Provide operational support for Publisher Packs • Troubleshoot and refine SAM-related dashboards, reports, and metrics • Support software contract management, service catalog, procurement • Provide support for integrations to ingest software asset data into ServiceNow SAM Pro • Follow and identify opportunities to improve data quality processes • Troubleshoot and resolve data discrepancies and integration issues • Perform routine ServiceNow platform administration tasks • Manage and troubleshoot incidents and service requests related to SAM Pro • Assist with ServiceNow platform upgrades, patching, and testing • Develop and maintain technical documentation and user guides • Collaborate effectively with various IT teams to support software asset management

Role Description Techoauth Solutions is seeking a skilled and motivated ServiceNow Developer to join our team in support of an enterprise IT environment. This role involves collaboration with cross-functional teams, including stakeholders, system administrators, and process owners, to design scalable solutions that improve business processes, enable automation, and enhance operational efficiency. The ServiceNow Developer will work in a fast-paced, mission-critical environment to deliver innovative solutions that align with organizational goals. - Develop and customize ServiceNow applications, modules, and workflows to meet business and operational requirements, leveraging modern best practices. - Configure ServiceNow components, including UI policies, business rules, client scripts, workflows, ACLs, and system properties, to enhance platform functionality and usability. - Design and implement integrations between ServiceNow and other enterprise systems and data sources using APIs, middleware, and scripted solutions. - Build custom ServiceNow applications and modules to address unique organizational needs, providing scalable and efficient solutions. - Create and maintain automated workflows, streamline processes, and identify opportunities to improve service delivery through automation. - Perform diagnostics, issue resolution, and platform upgrades while minimizing service disruptions and ensuring system security. - Work closely with stakeholders, project managers, process owners, and technical teams to translate business requirements into tailored platform solutions. - Design, develop, and configure ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management). - Build and manage complex integrations between ServiceNow and third-party tools using IntegrationHub, REST/SOAP APIs, and Mid Servers. - Experience with DevOps and CI/CD implementation. - Experience in Amazon Web Services including EC2, S3 Buckets, Cloud Watch, Lambda, IAM. - Developed critical components of the application using Spring framework (Spring Boot, Spring MVC). - Developed the Security Microservice as part of platform implementation and used OAuth2, JWT token for authorization. - Proficiency in JavaScript for scripting and customizations within the ServiceNow platform. Qualifications - Bachelor's Degree in Computer Science, Information Technology, or a related field. - 6 years of professional experience managing and supporting enterprise-level ServiceNow environments. - ServiceNow Certified System Administrator (CSA). - ServiceNow Certified Application Developer (CAD). - ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM). - ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR). - ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM). - ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM). - ServiceNow Certified Implementation Specialist – Event Management (CIS-EM). - ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM)). Benefits - Bonus based on performance. - Health insurance. - Paid time off. Company Description This is a remote position.