• Own and lead senior-level relationships with cruise line stakeholders across procurement, culinary, hotel operations, and brand experience teams • Navigate complex shipboard operations, contract structures, and deployment timelines unique to the cruise industry • Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach • Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders • Source and analyze insights and analytics to drive business decisions • Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert • Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners • Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value. • Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system • Direct new program implementation and national account rollouts; ensuring alignment with enterprise priorities and objectives • Act as a representative for both the customer and the company when engaging with internal and external key stakeholders

Role Description Ophelia is entering a new chapter of scale. As we expand our reach, we are looking for a Senior Manager of Service Design & Workforce Management to lead the evolution of our patient services infrastructure. This is a high-impact role sitting at the intersection of Capacity Planning and Process Engineering, designed for a leader who loves to build from the ground up. Your mission is to engineer a high-precision, intent-based operation. You will be the architect of a predictive engine that anticipates patient needs across SMS, phone, and ticketing channels. By combining data-driven forecasting with smart service design, you will help us achieve an efficient patient-to-coordinator ratio, ensuring our care remains both high-quality and optimized as we grow toward 2027. - Design the Future State: Lead the discipline of Workforce Management at Ophelia. You’ll implement sophisticated Erlang C-based models that ensure we always have the right support available for our patients at the right interval. - Engineer Intent-Based Routing: Design the logic that identifies a patient’s specific needs and routes them to a coordinator with the corresponding skill. Ensure our systems handle triage seamlessly so our team can focus on care. - Cross-Functional Orchestration: Partner closely with a variety of teams including our frontline coordinators, clinicians, and clinical operations to translate complex care workflows into technical requirements. Work hand-in-hand with our Tech team to ensure our platforms and tools support the practical reality of day-to-day patient care. - Optimize the "Coordinator Journey": Map out our internal workflows to identify opportunities for automation. Design UI/UX improvements and data integrations that surface the "story of the patient" immediately, reducing manual search time. - Own the Roadmap: Serve as the business owner for our CCaaS and WFM platforms (exploring tools like Talkdesk and Genesys). Prioritize high-frequency tasks for automation each quarter to consistently buy back capacity for the team. - Partner for Impact: Work closely with Finance and Executive leadership to develop ROI models and staffing proposals. Use evidence-rooted insights to justify headcount and tooling investments that support our expansion. Qualifications - 5+ years in WFM Strategy, Operations Leadership, or Service Design. Backgrounds from high-growth tech, startups, or the vendor space are welcome—healthcare experience is a plus, but not a requirement. - Deep, technical mastery of volume forecasting, interval-level staffing, and Erlang C models. Understanding of industry standards and how to apply them to a modern omnichannel environment. - Proven ability to align stakeholders with different priorities toward a shared operational goal. - Enjoyment of the "scrappy" phase of growth. Comfortable building initial baselines and manual models while working toward the implementation of enterprise-grade tools. - Ability to translate complex analytics into clear, executive-level presentations that lead stakeholders through change. - Familiarity with omnichannel CCaaS routing and WFM software (e.g., Nice, Five9, or Genesys) and an interest in how EMR integrations can drive efficiency. Benefits - Remote work anywhere in the United States - Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) - Start with 20 days (4 weeks) of PTO, increasing to 5 weeks after 2 years and 6 weeks after 5 years of tenure - 10 company holidays - Work From Home Stipend - 401k Contribution Platform - Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!

Role Description We’re hiring a Customer Value Manager to own the full customer lifecycle for a portfolio of retail clients—from onboarding through adoption, value realization, and renewal readiness. You will act as the main operational contact, ensuring customers successfully adopt the platform, achieve measurable impact, and are fully prepared for renewals. You’ll also lead onboarding as a functional project manager before transitioning accounts into steady-state success management. Key Responsibilities - Onboarding & Implementation - Lead discovery workshops to understand customer processes and needs - Define adoption plans, KPIs, and success metrics - Own project planning, timelines, risks, and stakeholder coordination - Deliver training, enablement, and rollout coordination - Ensure successful go-live and manage change - Transition accounts to steady-state management - Account Management & Adoption - Drive product adoption and improve account health - Track usage, engagement, and success metrics - Maintain and update Success Plans - Run regular governance and business reviews - Execute improvement actions (training, re-engagement, etc.) - Renewal & Expansion - Prepare renewal materials with impact and value metrics - Support Account Management with renewal evidence - Identify and flag expansion opportunities - Maintain risk tracking and mitigation plans Qualifications - 2–4 years in Customer Success or Account Management (B2B SaaS) - Experience with onboarding or implementation projects - Strong project management skills - Ability to interpret usage/adoption data into insights - Experience running trainings or enablement sessions - Strong communication and stakeholder management - Fluent English Preferred - End-to-end customer lifecycle experience - Experience in startups or scale-ups - Retail, fashion, or supply chain knowledge - Additional languages (French, Italian, Russian, etc.) - Spanish is a plus Benefits - Own the full customer journey and impact outcomes end-to-end - Work with global retail and fashion brands - High ownership and autonomy - Remote-first, collaborative culture Company Description Nextail drives value in the fashion industry through in-season merchandising solutions. With over a decade of experience, we combine AI/ML forecasting models and an optimization engine to help retailers make faster, smarter merchandising decisions and improve financial performance.

Temporary Retirement Plan Manager - Contract (Remote) New York, NY Missouri - Home Office Pennsylvania-Home Office Colorado-Home Office Newark, NJ Ohio-Home Office Kansas-Home Office Texas-Home Office time type Full time Broadridge is Growing! We are seeking a temporary Retirement Plan Manager to join our team on contract basis. Reporting to the VP, US Benefits, the Manager, Retirement Programs will lead the administration and management of a suite of retirement benefits, working hand-in-hand with internal stakeholders and vendors to ensure the optimal delivery. This role is critical for helping our associates achieve long-term financial well-being through effective plan management, education, and ongoing service support. Serve as the primary point of contact for retirement benefits programs, including plan administration, compliance, and vendor management.   This is a temporary contract, expected to last through September 2026. This is a remote position where you will work off-site.   Responsibilities: - Manage relationships with plan providers, consultants, and third-party administrators to ensure value and service excellence. - Manage assigned vendor contract renewals, RFPs and strategy as applicable - Analyze plan utilization, participant data, and market trends to recommend program changes and enhancements that align with best practices and evolving business needs. - Implement approved plan changes through strong project planning and collaboration with multiple stakeholders (e.g., Tier 1, Payroll, HRIS, HR Business Partners) to meet scheduled deadlines and budget requirements. - Lead annual plan reviews, testing, audits, and updates. Conduct reporting and analyses needed to support ongoing processes, compliance tasks, billing submissions, enrollment and deduction audits, census data requests, enrollment migration/patterns, utilization, survey requests, financial forecasting, and strategy and design decisions. Support internal and external reporting requirements - Oversee all retirement plan-related administrative processes including ensuring benefits program terms and conditions are in sync with the related programming in both internal and external vendor systems and related file specifications. - Collaborate with HR, finance, and legal teams to ensure administration is compliant with plan documentation and regulatory requirements (e.g., SPDs, required filings and notices, contracts, requirements documents, and other plan information). - Oversee development and implementation of associate communications to improve associate engagement and understanding of retirement benefits. - Serve as a Broadridge benefits subject matter expert in order to answer associate, internal partner and vendor inquiries and escalations - Provide support and assistance with M&A due diligence and partner on integration of new groups into Broadridge's benefits programs   Qualifications: - Bachelor's degree in related field - 5+ years of progressive benefits experience, must have demonstrated experience with retirement benefits (qualified and non-qualified retirement plan experience) - Demonstrated exceptional financial, analytical, quantitative analysis, with strong attention to detail and proficiency in reporting tools and excel - Proven track record of strong organization and project management skills, and ability to multi-task leading multiple complex, cross-functional initiatives concurrently. - Experience with data analytics, benchmarking, plan design, and vendor management - Strong knowledge of ERISA, IRS, DOL and other legal requirements related to administration and an ability to interpret and apply these for compliance and plan administration. - Excellent problem-solving skills and judgment, such as knowing when to escalate an issue - Exceptional interpersonal and customer service skills, comfortable communicating with senior management as well as the ability to convey benefits information to associates in an easy-to-understand manner - Advanced presentation and written communication skills - Highly motivated self-starter, with proven ability to prioritize and effectively work both independently as well as collaborate as part of a cross-functional team in a hybrid environment - Experience working with benefits administration platforms and systems. Experience with Workday HRIS, ADP Payroll (Globalview), and Servicenow a plus - High level of discretion with confidential material.   The pay rate for this position is $65.00 - $80.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.