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Nextail logo
Nextail

Nextail drives business value in the fashion industry with its in-season merchandising solutions. With its rich Spanish and fashion heritage, Nextail has been transforming the industry for over a decade. Our AI/ML fashion-specific prediction models and global optimization engine, combined with our dedicated team of experts, guarantee financial impact. Embed fashion-retail best practices into every part of our platform. Challenge the status quo and actively support customers in making faster, smarter merchandising decisions.

Customer Value Manager

Location

Worldwide

Posted

40 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Customer Value Manager

Nextail

Role Description We’re hiring a Customer Value Manager to own the full customer lifecycle for a portfolio of retail clients—from onboarding through adoption, value realization, and renewal readiness. You will act as the main operational contact, ensuring customers successfully adopt the platform, achieve measurable impact, and are fully prepared for renewals. You’ll also lead onboarding as a functional project manager before transitioning accounts into steady-state success management. Key Responsibilities - Onboarding & Implementation - Lead discovery workshops to understand customer processes and needs - Define adoption plans, KPIs, and success metrics - Own project planning, timelines, risks, and stakeholder coordination - Deliver training, enablement, and rollout coordination - Ensure successful go-live and manage change - Transition accounts to steady-state management - Account Management & Adoption - Drive product adoption and improve account health - Track usage, engagement, and success metrics - Maintain and update Success Plans - Run regular governance and business reviews - Execute improvement actions (training, re-engagement, etc.) - Renewal & Expansion - Prepare renewal materials with impact and value metrics - Support Account Management with renewal evidence - Identify and flag expansion opportunities - Maintain risk tracking and mitigation plans Qualifications - 2–4 years in Customer Success or Account Management (B2B SaaS) - Experience with onboarding or implementation projects - Strong project management skills - Ability to interpret usage/adoption data into insights - Experience running trainings or enablement sessions - Strong communication and stakeholder management - Fluent English Preferred - End-to-end customer lifecycle experience - Experience in startups or scale-ups - Retail, fashion, or supply chain knowledge - Additional languages (French, Italian, Russian, etc.) - Spanish is a plus Benefits - Own the full customer journey and impact outcomes end-to-end - Work with global retail and fashion brands - High ownership and autonomy - Remote-first, collaborative culture Company Description Nextail drives value in the fashion industry through in-season merchandising solutions. With over a decade of experience, we combine AI/ML forecasting models and an optimization engine to help retailers make faster, smarter merchandising decisions and improve financial performance.

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