Role Description - Client Relationship Management: Act as the primary point of contact for technical support inquiries regarding our Output Management software suite. - Tiered Support: Provide comprehensive Level 1, 2, and 3 technical support for software solutions running on IBM z/OS (MVS) environments at client sites. - Troubleshooting & Resolution: Diagnose and resolve complex technical and application-level incidents reported by clients. - Patch Development: Investigate and correct incidents within relevant modules (COBOL, JCL, TSO/ISPF, etc.) to develop and deliver effective patches. - Cross-Functional Collaboration: Partner with internal R&D/development teams and product experts, as well as external client operations teams to ensure seamless resolution. - Quality Assurance: Define, develop, and execute non-regression test suites to ensure stability. - Delivery & Implementation: Deploy patches and provide hands-on assistance to clients during their implementation. - Technical Documentation: Author and maintain high-quality technical documentation, operational procedures, and knowledge-base articles. - Continuous Improvement: Proactively contribute to the refinement and optimization of support processes and workflows. - Modern Platform Support: Provide L1/L2 support for modern software solutions (Windows clients, Windows Servers, or Linux/Kubernetes-based environments). - Services Collaboration: Assist the Services team with document design projects using our next-generation software offerings. Qualifications - Mainframe Mastery: Strong proficiency in the IBM z/OS (MVS) ecosystem. - Development Languages: Expert-level knowledge of JCL and COBOL. - File Management: Solid understanding of VSAM file management systems. - Domain Expertise (Preferred): Operational or technical knowledge of Output Management (e.g., print shop workflows, inserting/mailing processes, AFP print formats). - Tooling: Experience with ticketing systems and collaborative platforms (e.g., Zoho Desk, MS SharePoint). - Office Suite: Advanced proficiency in MS Word is a plus. - Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, or equivalent experience. - Experience: 2 to 5 years of professional experience in a similar support or engineering role. - Languages: French (fluent) and English (professional). - Soft Skills: Strong client-facing communication skills, with the ability to translate complex technical issues into clear business language. - High level of rigor, autonomy, strong service orientation, and analytical thinking. - Learning Agility: Proven capacity to commit to the long-term learning and mastery of complex, legacy, and modern software architectures.

• You’ll be running red teaming engagements, starting with research and including profiling organizations, defining attack objectives and crafting attack tree graphs and other key planning efforts. • Perform operations based on planning to achieve the attack objectives through a variety of potential attack paths, including network, web applications, physical, social engineering, and others. • Help customers understand their attack surface by communicating, ability to respond to incidents, report on steps taken, and issues discovered. • Provide thoughtful, tailored, and actionable recommendations. • Solve challenging technical problems and build creative solutions in a client-facing role. • Provide expert opinion to help clients navigate difficult business decisions including how to prioritize critical findings. • Lead small teams on one-of-a-kind engagements, mentor co-workers, and contribute significantly to the advancement of the consulting practice.

• You'll tackle complex challenges for some of the world's most recognized organizations, securing their networks against real-world threats. • Running red teaming engagements, starting with research and including profiling organizations, defining attack objectives and crafting attack tree graphs and other key planning efforts. • Perform operations based on planning to achieve the attack objectives through a variety of potential attack paths, including network, web applications, physical, social engineering, and others. • Help our customers understand their attack surface by communicating, ability to respond to incidents, report on steps taken, and issues discovered. • Provide thoughtful, tailored, and actionable recommendations. • Solve challenging technical problems and build creative solutions in a client-facing role. • Provide your expert opinion to help our clients navigate difficult business decisions including how to prioritize critical findings. • Lead small teams on one-of-a-kind engagements, mentor co-workers, and contribute significantly to the advancement of our consulting practice

• Design and deliver immersive, storytelling-based product demonstrations that showcase Contentsquare's value across web, mobile, and app experiences • Lead discovery sessions and technical deep dives, leveraging frameworks like Command of the Message and MEDDPICC to uncover and align to prospect pain • Own and execute Proof of Value (PoV) engagements that emphasize business impact, insight delivery, and time to value • Partner daily with Account Executives, Marketing, Product, and Customer Success to ensure a seamless and value-driven buying journey • Advise customers on their digital experience strategies, including behavioral analytics, content optimization, and conversion insights • Engage technical stakeholders on architecture, SDK deployment, tag governance, data strategy, and integration best practices • Scope and guide platform evaluations, helping prospects connect the dots between behavioral data and business outcomes • Stay sharp on industry trends and product updates to act as a trusted domain expert internally and externally • Share product feedback and emerging requirements from the field with Product and Engineering to influence roadmap • Serve as a mentor and thought leader across the SC team—sharing best practices, participating in enablement, and elevating the overall craft